eglobalis

DECEMBER 25, 2020

Adopting AI Responsibly to Prevent Risks to Your Brand and Customer Experience , employee experience , artificial intelligence , ethics , customer centricity. The post Adopting AI Responsibly to Prevent Risks to Your Brand and Customer Experience appeared first on Eglobalis.

Artificial Intelligence 545

Artificial Intelligence AI Customer Experience Customer Relationship 545

eglobalis

MARCH 4, 2025

Optimizing AI Agent Experiences: Leading Providers, Gaps, and Human Support Strategies Introduction Artificial intelligence agents are rapidly transforming customer service and enterprise operations. By combining enterprise-grade AI solutions with startup innovations, organizations create more robust AI agent ecosystems.

AI 200

AI Sentiment Analysis Contact Center Healthcare 200

eglobalis

FEBRUARY 3, 2025

As artificial intelligence (AI) continues to evolve , it is fundamentally reshaping how businesses interact with their customers, offering personalized, efficient, and predictive solutions. Japan: Hitachi Hitachi has been leveraging AI in its social innovation business since 2013.

B2B 399

B2B AI Predictive Analytics Sentiment Analysis 399

Adrian Swinscoe

JUNE 25, 2024

This is a guest post by Brianna Van Zanten, Customer Success Manager at InCheq In my experience, many business leaders are intimidated by the idea of […] The post How artificial intelligence in task management can transform the customer and employee experiences first appeared on Adrian Swinscoe.

Artificial Intelligence 147

Artificial Intelligence Innovation AI Customer Experience 147

Uniphore

JULY 30, 2021

We hope that you’ll join us on this journey to innovate customer experience at record speed. How to Innovate Your CX In 3 Steps Using Advanced AI and Low Code Automation. The post Uniphore & Jacada Help You Innovate Your CX appeared first on Jacada. Read on to learn why you should care.

Innovation 246

Innovation CX Contact Center Artificial Intelligence 246

eglobalis

AUGUST 13, 2024

Both brands have set benchmarks in innovation, design, and customer experience (CX), often drawing comparisons. Samsung’s mobile line of business, particularly the Galaxy series, has established itself as a leader in the global smartphone market, known for innovation and cutting-edge technology. Apple Apple Inc.,

CX 518

CX Innovation Manufacturing Technology 518

eglobalis

JULY 2, 2024

Customer-Centric Culture : Foster a culture where feedback is valued and acted upon at all levels, promoting continuous improvement and innovation. Can you share examples of how your organization has leveraged AI-driven insights or other innovative technologies to enhance customer satisfaction beyond NPS?

NPS 468

NPS Customer Feedback Net Promoter Score B2C 468

Totango

AUGUST 31, 2021

Artificial intelligence in customer success is no longer an innovation but an established best practice. We’ll review some of the different ways artificial intelligence fuels a digital-first approach to customer success. Zoe: A Look at the Future of Artificial Intelligence in Customer Success.

Artificial Intelligence 97

Artificial Intelligence Outlook AI Technology 97

ECXO

OCTOBER 23, 2024

As customer expectations continue rising, businesses increasingly turn to artificial intelligence (AI) to revolutionize their customer support processes. CustomerService #customersuccess #cs #customerexperience #AI #Innovation #CX #h2h #TheH2HExperiment Link to original post: Customer Service + AI = Customer Success 3.0

AI 207

AI Customer Service Sentiment Analysis Predictive Analytics 207

Customer Think

DECEMBER 31, 2021

It’s not a surprise that Artificial Intelligence (AI) and Machine Learning (ML) are two of the top buzzwords in today’s technological world. But, how will the two technologies create innovation and change in the near future? By 2022, the global ML market is expected to be worth $8.81 Do you have […].

Machine Learning 145

Machine Learning ML Innovation Artificial Intelligence 145

Uniphore

OCTOBER 26, 2021

In addition to its latest $150M Series D funding that was announced in March 2021, Uniphore has announced numerous product innovations and two acquisitions so far this year – the acquisition of Emotion Research Labs and Jacada. About Uniphore Uniphore is the global leader in Conversational Automation.

Innovation 179

Innovation AI Artificial Intelligence Sales 179

ECXO

APRIL 7, 2024

It’s about transforming these ideas into reality, painting the canvas of the customer experience with vibrant colors which I split into 4 categories: innovation, personalization, resilience, and connection. Innovation, spurred by creativity, ensures that businesses do not stagnate.

AI 334

AI CX Artificial Intelligence Predictive Analytics 334

TeamSupport

SEPTEMBER 21, 2020

Among all the innovations that have developed throughout the years, artificial intelligence, or AI, is one of the biggest technological breakthroughs that has ever happened to mankind. While this may seem contradictory, artificial intelligence can play a key part in helping clients find relevant information more efficiently.

Artificial Intelligence 98

Artificial Intelligence B2B AI Contact Center 98

ECXO

OCTOBER 7, 2024

Innovation is your constant companion in this exhilarating journey. Staying ahead in CX requires a commitment to continuous improvement and innovation. Your ability to listen, innovate, and inspire transforms the ordinary into the extraordinary, leaving an indelible mark on both the organization and the customers it serves.

Customer Experience 373

Customer Experience CX Innovation Artificial Intelligence 373

Callminer

FEBRUARY 19, 2020

Innovative Challenges. All industries benefit from innovation and customer support is no different in this regard. Embracing innovative new practices such as artificial intelligence (AI) and flexible working arrangements can help considerably in alleviating such issues. Technological Shifts.

Artificial Intelligence 287

Artificial Intelligence Social Media Innovation AI 287

Callminer

NOVEMBER 13, 2018

Each year we are blown away by the business impact and innovation highlighted in the submissions for LISTEN Awards. Learn more about Encore’s call simulator in our webinar on AI, How Artificial Intelligence and Interaction Analytics Drive Better Customer Experiences. (L-R)

Artificial Intelligence 260

Artificial Intelligence AI Sales Innovation 260

Adrian Swinscoe

APRIL 2, 2025

Eleven years ago, Ispoketo the folks atSundaySkyabout the innovative ways they were using video to improve customer experience. Specifically, they were pioneering the development of SmartVideo [] The post SundaySky removes the barriers to expanded use of video in CX first appeared on Adrian Swinscoe.

CX 147

CX Innovation Customer Experience Artificial Intelligence 147

ECXO

OCTOBER 30, 2024

For example, using artificial intelligence to analyze customer behavior allows brands to predict needs and provide tailored recommendations. Implementing data analytics and customer relationship management (CRM) tools can help businesses tailor their offerings and communication effectively.

Customer Experience 156

Customer Experience Social Media Artificial Intelligence CX 156

eglobalis

JUNE 27, 2024

IKEA’s vision of creating a better everyday life is reflected in their commitment to sustainability, affordability, and innovative design. Philips focuses on improving people’s health and well-being through meaningful innovation, aligning their culture with this vision through extensive training programs and open communication.

Customer Experience 467

Customer Experience VOC Net Promoter Score Government 467

eglobalis

MARCH 24, 2025

Introduction: AI-driven virtual agents, including chatbots and voice assistants, are increasingly integral to customer service operations. Organizations leverage these technologies aiming for efficiency, cost reductions, and enhanced customer experiences.

Contact Center 340

Contact Center AI Compliance Machine Learning 340

Customer Think

FEBRUARY 2, 2024

Artificial Intelligence (AI) is transforming the manufacturing industry, leading it to a new era of innovation and efficiency. By leveraging artificial intelligence, manufacturers are optimizing their operations, enhancing supply chains, and overcoming challenges.

Artificial Intelligence 59

Artificial Intelligence Manufacturing Innovation AI 59

DMG Consulting

APRIL 2, 2025

AI is a Growth Driver The most impactful trend for WFM solutions in 2025, like all other contact center systems, is the addition of artificial intelligence (AI) and automation to increase performance, effectiveness, and ease of use. AI enables these enhancements, but so does the change in employee expectations.

Artificial Intelligence 59

Artificial Intelligence CX Contact Center AI 59

Adrian Swinscoe

MARCH 13, 2025

This is a guest post from Ken Tantsura, the Vice President of Innovations at Customertimes. Over the past eight years, customer acquisition costs have soared 222%. [] The post Addressing e-commerces 5 biggest CX challenges with AI and personalization first appeared on Adrian Swinscoe.

E-commerce 147

E-commerce AI CX Customer Acquisition 147

ECXO

MAY 27, 2024

bnbvvvV Upcoming Impact of AI on Enterprise Technology Design: Enhancing CX and Business Outcomes Article source: [link] Introduction Artificial Intelligence is revolutionizing enterprise technology, and will redefine enterprise software design, and transform how businesses enhance customer, user experiences and drive business outcomes.

AI 227

AI Technology Technology CX 227

ECXO

JUNE 11, 2024

As AI technologies continue to evolve, their potential to transform the employee experience will only grow, offering new avenues for innovation and growth. The journey toward AI-driven transformation is just beginning, and the potential for a brighter, more innovative future is immense.

Sentiment Analysis 334

Sentiment Analysis AI Predictive Analytics Machine Learning 334

Callminer

SEPTEMBER 1, 2020

We also presented over 20 breakout sessions under five innovative and timely themes: insight to action, transformational CX, collections in current times, work from home, and the new contact center agility. Being behind the screen didn’t stop the CallMiner team from incorporating trademark activities and features.

VOE 182

VOE Artificial Intelligence Contact Center Entertainment 182

Execs In The Know

APRIL 22, 2025

But today, theyre a liability; slowing down innovation, blocking artificial intelligence (AI) implementation, and creating silos where there should be connection. The Systems That Once Worked Are Now Holding Us Back Once upon a time, those old CRMs, IVRs, and ticketing platforms were cutting edge.

Artificial Intelligence 52

Artificial Intelligence CX Engineering AI 52

CommBox

DECEMBER 17, 2024

Here’s our biggest brag: In 2024, we delivered 20 features specifically requested by customers like you, plus 50 more innovations as part of our AI-focused roadmap. That’s 70 total new features and functionalities in a single year.

Innovation 52

Innovation AI Compliance Engineering 52

DMG Consulting

FEBRUARY 12, 2025

DMGs primary research findings reveal a single cornerstone connecting this years priorities: the growing application of artificial intelligence (AI) and automation technologies in contact center and customer service operating environments. Our December 2024 survey addressed these topics for 2025.

Contact Center 77

Contact Center AI CX Artificial Intelligence 77

eglobalis

APRIL 23, 2025

In Part II , we moved into the strategic and relational realms of value : building trust, tailoring engagement, co-creating innovation, and offering performance and service excellence. In Part II , we unlocked strategic differentiation: trust, innovation, performance, and partnership that deepen loyalty and impact.

B2B 235

B2B CX Manufacturing Finance 235

Win the Customer

DECEMBER 23, 2024

The customer service landscape is undergoing a seismic shift, driven by the rapid advancements in Artificial Intelligence (AI). As a product manager, it’s crucial to stay ahead of these trends to deliver innovative and customer-centric solutions.

AI 59

AI Customer Service E-commerce Social Media 59

ECXO

MAY 14, 2024

Adaptability and Innovation: H2H encourages businesses to view their operations from a more human-centric lens, leading to innovative solutions tailored to real human needs and desires. H2H interactions build trust, as businesses are seen as more than just entities but as communities of people working towards shared goals.

B2C 156

B2C B2B Artificial Intelligence Non-Profits 156

DMG Consulting

DECEMBER 3, 2024

CX 2025: Navigating the Mega Trends December 2024 2024 was another tumultuous year for the customer experience (CX) market with the entrance of many new artificial intelligence (AI)-enabled products. We at DMG Consulting appreciate and thank you for being part of our community.

CX 59

CX Artificial Intelligence Outlook AI 59

The DiJulius Group

FEBRUARY 10, 2021

Technological innovations and the rise of artificial intelligence (AI) have caused tremendous dislocations in today’s workplace. Customer Service Feature Story HUMANIZING OUR FUTURE “In the digital revolution, excellent human interaction skills become a premium advantage.” Read Full Article.

Artificial Intelligence 108

Artificial Intelligence Innovation AI Customer Service 108

Execs In The Know

MARCH 31, 2025

Led by Vanessa Hardy-Bowen , Director of Guest Care & Contact Centers, Spirit Airlines took a strategic approach to AI integration, turning challenges into opportunities to innovate. Choose solutions that balance innovation with practicality and suit your business goals.

AI 78

AI Customer Experience Net Promoter Score Legal 78

DMG Consulting

MARCH 13, 2025

This set into motion the most radical and impactful transformation of contact centers and customer service organizations ever experienced.

Contact Center 48

Contact Center AI Artificial Intelligence CX 48