Uniphore

SEPTEMBER 9, 2021

Artificial intelligence (AI) is a field that often attracts hyperbole and misinformation fueled by a general lack of understanding. In reality, AI isn’t close to having the cognitive capacity to surpass human intelligence. However, advances in the field are facilitating innovation and extending human capabilities.

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Real Estate AI Machine Learning Artificial Intelligence 100

Zendesk

MAY 24, 2023

It’s fair to say the manufacturing industry is on the fast track to digital transformation. It’s no surprise that manufacturers are looking for ways to cut costs while still maintaining quality. Artificial intelligence (AI) can unlock savings and create better CX.

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Manufacturing AI Artificial Intelligence Invoicing 52

Zendesk

MAY 9, 2023

It’s fair to say the manufacturing industry is on the fast track to digital transformation. It’s no surprise that manufacturers are looking for ways to cut costs while still maintaining quality. Artificial intelligence (AI) can unlock savings and create better CX.

Manufacturing 52

Manufacturing AI Artificial Intelligence Invoicing 52

Uniphore

JANUARY 25, 2022

However, in artificial intelligence (AI), the feeling is anything but cautious. As we’ve seen with other innovations, the more familiar people become with the technology, the more they expect to see it. And now they’re a manufacturer of one of the world’s top cars. And it’s a two-way street. And take the example of Tesla.

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AI Artificial Intelligence Healthcare Legal 130

DMG Consulting

OCTOBER 13, 2023

Debates about the power and danger of artificial intelligence (AI) abound, but both the issues and practical realities are nuanced. But the benefits do not come without risks, and as with anything new and innovative, it will be up to society to ensure that AI is used properly.

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Contact Center AI Artificial Intelligence Government 77

Intercom, Inc.

DECEMBER 5, 2019

At Google, he and his team are using artificial intelligence for the sales and marketing data they collect on customers through support experiences, product deployments and inside the sales pipeline itself. For decades, we’ve been fantasizing about a world where artificial intelligence is all around us.

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Artificial Intelligence AI Start-ups Outlook 118

CommBox

JULY 11, 2024

Introduction to AI Customer Service In the 1950s, John McCarthy, known as the founding father of Artificial Intelligence, coined the term. In the early days, the main goal was to explore whether AI machines could simulate specific characteristics of human intelligence and logic-solving. What’s AI in Customer Service?

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Sentiment Analysis Artificial Intelligence AI Predictive Analytics 52

Sprinklr

OCTOBER 7, 2021

Competitive benchmarking is not a new concept; in fact, Xerox first began the practice in 1979 to analyze unit production costs in manufacturing operations. Artificial Intelligence (AI) helps you understand how competitor content is resonating with their audiences and allows you to use that information to improve your own content strategy.

Social Listening 102

Social Listening CXM Unstructured Data Social Media 102

DMG Consulting

MAY 8, 2023

This positioned vendors to invest heavily in their solutions (particularly during the first six months of the year) and deliver a great deal of innovation to the market. The investments are primarily in the following categories: artificial intelligence (AI), automation, analytics, and user interface/user experience (UI/UX).

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Artificial Intelligence Contact Center Outlook Gaming 62

SugarCRM

JUNE 2, 2022

One of the effects of the Covid-19 outbreak has been accelerating manufacturers’ digital transformation initiatives. The manufacturing industry has pivoted its businesses to ride out the challenging environment. Artificial Intelligence (AI) innovations have moved the dial on customer experience (CX) efforts.

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Manufacturing CX Artificial Intelligence CRM 26

SugarCRM

FEBRUARY 15, 2019

From steam engines to electrical outlets to computer terminals to AI chatbots, the rate of innovation is accelerating and the world is getting better for it. Water and steam power were the centerpoint of the First Industrial Revolution and powered the advent of modern mass manufacturing techniques. Exciting times!

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Artificial Intelligence Manufacturing Machine Learning Innovation 35

Intercom, Inc.

OCTOBER 31, 2019

No, the amazing innovation of the iPhone was simply to bring a new generation of user interface to market with the touchscreen – and to really enable a different interaction that people have with the computing devices. You take, for example, the iPhone. It’s whether or not you can get the right human-computer interaction.

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Start-ups Technology Technology AI 169

Execs In The Know

MAY 4, 2023

The brand specializes in designing and manufacturing high-quality bicycles for children. Their eye-catching designs, innovative features, commitment to safety, and boundless fun factor create an experience that is second to none. Our number one goal is to show up for them in an accessible way.

Net Promoter Score 98

Net Promoter Score Artificial Intelligence Text Analytics CX 98

Shep Hyken

JANUARY 17, 2023

an organization that works with companies that manufacture, sell, or finance their customers’ major purchases. “Listening to customers informs us what innovations we should develop to keep up with their needs and expectations.” Will artificial intelligence replace humans in customer service interactions?

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Artificial Intelligence Manufacturing Finance Business Growth 52

SugarCRM

MARCH 12, 2024

Because of shifting global dynamics, modern manufacturers are being pushed to accelerate their digital transformation initiatives. And the manufacturing industry, just like all other sectors, has pivoted its businesses to ride out the challenging environment.

Manufacturing 26

Manufacturing CX CRM Artificial Intelligence 26

SugarCRM

SEPTEMBER 15, 2022

It’s no secret that the manufacturing industry has suffered greatly from the aftermath of COVID-19. Leading Industry experts are now seeing four key trends that are keeping manufacturers awake at night that must be addressed for organizations to successfully come to speed with new customer and market needs: Embracing digital transformation.

Manufacturing 26

Manufacturing CRM Artificial Intelligence ML 26

SugarCRM

FEBRUARY 15, 2024

The past few years have proven to be a major crucible for manufacturers worldwide, and the UK has not been exempt from these challenges. However, in the face of adversity, the manufacturing sector has displayed remarkable resilience. CRM software, for example, is helping companies choose which product investments to make.

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Manufacturing CRM Artificial Intelligence AI 26

Gainsight

OCTOBER 10, 2023

In North America alone , total revenues from the artificial intelligence market are expected to reach $128.8b The use cases for AI are endless but most commonly tied to industries like healthcare, financial services, transportation, retail, energy, and manufacturing. That level of innovation is right around the corner.

Education 52

Education AI Artificial Intelligence Healthcare 52

SugarCRM

APRIL 30, 2019

The resurgence of the manufacturing industry is real. According to Manufacturers Alliance for Productivity and Innovation, the manufacturing industry now accounts for approximately one-third of the U.S. Want to find out how SugarCRM can help your manufacturing company get to the next level of success? Contact us.

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Manufacturing CRM Data Entry Sales 22

The Customer Service Blog

MARCH 31, 2021

In 2002 he founded SpaceX, an aerospace manufacturer and space transport services company, of which he is CEO and lead designer. In 2004, he joined electric vehicle manufacturer Tesla Motors, Inc. If things are not failing, you are not innovating enough." now Tesla, Inc.) Failure is an option here.

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Transportation Non-Profits Manufacturing Artificial Intelligence 40

Transcosmos

JANUARY 7, 2019

Technology has been transforming the workplace landscape over the years with a piece of innovation being added to make the process better. The industrial revolution had business owners build factories with a production line to speed up the manufacturing process. Business and Finance.

Finance 52

Finance Artificial Intelligence Data Entry Manufacturing 52

SurveySensum

JULY 14, 2020

She is a Thought Leader, Keynote Speaker, and Published Author and is currently heading the Customer Intelligence Solutions at SAS where she is guiding organizations on the application of advanced analytics and artificial intelligence to harness customer insights and deliver relevant one-to-one experiences. LinkedIn : [link] /.

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Customer Experience CX E-commerce Social Media 132

Execs In The Know

FEBRUARY 19, 2023

Automation in manufacturing, warehousing, and distribution is what makes the Amazon experience so effortless. Promoting the well-being of our employees—both at work and on their own time—helps encourage them to create innovative technology that keeps contact center teams engaged, productive, and better able to satisfy their own customers.

Contact Center 52

Contact Center Innovation Manufacturing Technology 52

ClearAction

OCTOBER 1, 2018

The future of customer experience (CX) is sure to be influenced by artificial intelligence, digitalization, the sharing economy, generational preferences, cross-pollinated expectations and much more. VoC flows into additional data and insights to become customer intelligence. customers, channel partners, alliances).

CXM 63

CXM VOC Customer Experience Artificial Intelligence 63

Steven Van Belleghem

NOVEMBER 26, 2018

Artificial Intelligence capabilities are moving quickly into the realms of influencing your day-to-day customer experience. One example I particularly like comes from the Finnish elevator manufacturer Kone, and their pioneering work in the field of Predictive Maintenance. 2 The cost of Prediction has dropped to near-zero.

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E-commerce Customer Experience Retail Entertainment 52

SugarCRM

MAY 19, 2022

Artificial intelligence (AI) has come a long way since buttons and formulas on an oversized computer. Today, AI is responsible for everything from smart assistants to manufacturing to self-driving cars—and sales and marketing have been early adopters. Manufacturing robots. Amazon Alexa, Apple Siri, GPS assistants).

AI 26

AI Sales Artificial Intelligence Manufacturing 26

SugarCRM

OCTOBER 10, 2018

We’re at the end of the first day of SugarCon, the CRM conference for innovative businesses, and there’s already plenty to reflect upon as we look forward to day two. SugarCRM chief product officer, Rich Green, also gave an inspiring talk about practical realities of building a culture of innovation within your company.

CRM 35

CRM Artificial Intelligence Manufacturing Innovation 35

Neosperience

AUGUST 24, 2020

In this article, we will talk about the opportunities for growth and innovation in furniture and design industries. . Analyzing their unique characteristics, such as interests and personalities (thanks to the Artificial Intelligence ). Today, the environment in which the furniture and design sector is moving is complex.

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B2C B2B Retail Artificial Intelligence 52

1 to 1

JULY 29, 2022

What the company found was that refund and replacement inquiries were most common among industries such as retail, public sector, automotive, and manufacturing. And inquiries about loyalty rewards were common across nearly all industries — retail, public sector, automotive and manufacturing, travel and tourism, insurance, finance.

Manufacturing 29

Manufacturing Artificial Intelligence Contact Center Retail 29

SugarCRM

SEPTEMBER 23, 2019

Its developers and technology experts have extensive track records in implementing and configuring Sugar for companies in a wide array of industries — medical, manufacturing, nonprofit, financial and more. The opportunity to be a sponsor is our way of supporting a dynamic community of innovative minds. We are proud to take part!

Artificial Intelligence 24

Artificial Intelligence Sentiment Analysis Machine Learning Social Media 24

Intercom, Inc.

MARCH 12, 2020

There’s so much new artificial intelligence. Or maybe you’re the inside salesperson for a manufacturer, and you hear about a problem one of your customers is having, and you’re able to do something special for them. And I feel that’s what’s happening in the customer experience world too.

Start-ups 164

Start-ups Entertainment Customer Service Artificial Intelligence 164

eglobalis

NOVEMBER 19, 2024

From healthcare breakthroughs to cutting-edge industrial systems, algorithmic experimentation empowers organizations to test, iterate, and refine their approaches rapidly, driving faster innovation and reduced risk. AI and algorithmic models are reshaping how organizations tackle challenges, innovate, and create impact.

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B2B Agriculture CX Construction 532

eglobalis

MAY 4, 2025

Introduction [link] Artificial intelligence (AI) is driving transformative changes in the pharmaceutical and biotechnology industries, simultaneously accelerating drug development and enhancing the patient experience. Recently, during a thoughtful discussion with my wife, Dr. Kolog Gulkoa Ph.D.

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Pharmaceutical Artificial Intelligence Hospitality Hospitality 289

eglobalis

APRIL 23, 2025

In Part II , we moved into the strategic and relational realms of value : building trust, tailoring engagement, co-creating innovation, and offering performance and service excellence. In Part II , we unlocked strategic differentiation: trust, innovation, performance, and partnership that deepen loyalty and impact.

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B2B CX Manufacturing Finance 321

eglobalis

JANUARY 13, 2025

For example, an Asian electronics manufacturer deployed Einstein Chatbot to handle customer queries about product specifications. A Japanese manufacturing giant used predictive maintenance to reduce equipment downtime by 35%.

AI 433

AI Predictive Analytics Sentiment Analysis E-commerce 433