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What’s Actually Happening in AI and How Uniphore Is Advancing Language Understanding

Uniphore

Artificial intelligence (AI) is a field that often attracts hyperbole and misinformation fueled by a general lack of understanding. In reality, AI isn’t close to having the cognitive capacity to surpass human intelligence. However, advances in the field are facilitating innovation and extending human capabilities.

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Digital Transformation: What is it? 10 Successful Big Brand Examples

Aquire

Digital transformation happens when companies adopt digital technologies to create innovation, improve business processes, and offer better value to their customers. Industries from insurance to real estate feel the benefit of implementing digital transformation. What is digital transformation? Ford breaks down barriers.

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National eSign Day: Celebrating 26 Years of Digital Signatures & a Bright Future Ahead

Lightico

Businesses across industries, including finance, real estate, healthcare, and more, have embraced electronic signatures to streamline their operations. Digital signatures utilize cryptographic methods to verify the authenticity and integrity of electronic documents, providing a secure alternative to ink-based signatures.

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Contact Centers’ Road Map to Success in the New Normal

DMG Consulting

The playbook for the “new normal” will likely follow three major trends: the migration to the cloud, digital transformation, and the adoption of smart technologies (artificial intelligence and automation).

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Incredibly Useful Call Center Technology Trends for Businesses

MattsenKumar

Use Artificial Intelligence to Improve CES. One of the finest examples of Artificial Intelligence at play in contact centers is Axis Bank. The bank has paved the road for quality customer experience by leveraging Artificial Intelligence. It reduces the average delay of delay measurement.

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Sales Chatbots: How to Grow Revenue Using Conversational AI

CommBox

The top 5 industries profiting from the adoption of chatbots are real estate (28%), travel (16%), education (14%), healthcare (10%), and finance (5%). Commbox offers an innovative solution for automated customer interactions , creating a holistic customer communication experience. Chatbots can result in 80-90% response rates. .

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10 Tips for Creating a Great Chatbot for Your Businesses

CommBox

The top 5 industries profiting from the adoption of chatbots are real estate (28%), travel (16%), education (14%), healthcare (10%), and finance (5%). That’s why you need to equip chatbots with artificial intelligence and machine learning capabilities. Chatbots can manage 30% of live chat communication. And more….