DMG Consulting

APRIL 15, 2020

Companies are making long-overdue improvements to their technology and pushing forward with innovative uses for automation throughout the enterprise. The focus of much of the investment in service today is artificial intelligence (AI) and automation initiatives. To order, visit www.dmgconsult.com.

Outlook 62

Outlook Contact Center Artificial Intelligence Text Analytics 62

DMG Consulting

FEBRUARY 20, 2025

We asked about business and technology plans for the upcoming year, as weve done for the past ten years (with the exception of 2019), and we requested insights into the benefits they are receiving or expect to realize from leveraging artificial intelligence (AI). of survey respondents.

Contact Center 62

Contact Center Technology Technology AI 62

DMG Consulting

APRIL 15, 2020

The Report explores the impact of trends such as the digital transformation, the gig economy, artificial intelligence (AI) enablement, automation and the hybrid workforce on the WFM market. Today’s WFM solutions are evolving to keep pace with the changing business world.

Contact Center 62

Contact Center Machine Learning Predictive Analytics Artificial Intelligence 62

DMG Consulting

OCTOBER 7, 2024

The Next Act for WEM The artificial intelligence (AI) buzz continues as these technologies enhance an expanding number of applications, increasing both their value and the benefits they deliver. WEM providers are updating their user interfaces (UIs) for agents, supervisors, and administrators to improve effectiveness and ease of use.

Contact Center 48

Contact Center Artificial Intelligence Text Analytics AI 48

DMG Consulting

NOVEMBER 14, 2020

Taking over dominance of the market is a new generation of artificial intelligence (AI)-enabled, digital-first contact center servicing solutions. We also help vendors develop products and services that deliver differentiated innovation and benefits that meet end users’ current and future needs.

Customer Service 62

Customer Service Contact Center Artificial Intelligence Text Analytics 62

VOZIQ

MARCH 19, 2021

Artificial Intelligence for Predictive Customer Retention? The CUSTOMER Product of the Year Award is an annual recognition that highlights innovative, high-quality products that have enabled companies to exceed customer expectations and thereby driving revenues. . TMC , a global, integrated media company, has named?

Machine Learning 52

Machine Learning Artificial Intelligence Text Analytics Retail 52

VOZIQ

MARCH 19, 2021

Artificial Intelligence for Predictive Customer Retention? The CUSTOMER Product of the Year Award is an annual recognition that highlights innovative, high-quality products that have enabled companies to exceed customer expectations and thereby driving revenues. . TMC , a global, integrated media company, has named?

Machine Learning 52

Machine Learning Artificial Intelligence Text Analytics Retail 52

DMG Consulting

JULY 19, 2017

Artificial intelligence-based IVAs, also known as “bots,” “chatbots,” “virtual assistants,” “virtual agents,” and a wide variety of other synonyms, use artificial intelligence (AI), machine learning and other technologies to produce highly innovative and exciting self-service capabilities for enterprises and their customers.

Artificial Intelligence 48

Artificial Intelligence Contact Center Text Analytics Machine Learning 48

Execs In The Know

MAY 4, 2023

Their eye-catching designs, innovative features, commitment to safety, and boundless fun factor create an experience that is second to none. We haven’t explored all the beautiful capabilities artificial intelligence (AI) and text analytics have to offer, yet.

Net Promoter Score 98

Net Promoter Score Artificial Intelligence Text Analytics CX 98

DMG Consulting

MAY 7, 2018

A market revitalized; driven by digital transformation and growing interest in artificial intelligence. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. DMG Consulting Releases 2018 Knowledge Management Product and Market Report.

Artificial Intelligence 48

Artificial Intelligence Contact Center Text Analytics AI 48

DMG Consulting

MARCH 9, 2020

Artificial intelligence, machine learning and predictive analytics ushering in a new era of servicing. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. Many vendors from various IT sectors.

Artificial Intelligence 48

Artificial Intelligence Contact Center Text Analytics Predictive Analytics 48

DMG Consulting

OCTOBER 18, 2017

The next step for speech analytics is to enter the world of data science. In the future, artificial intelligence (AI) will be used to enhance the ability of speech analytics to identify issues and recommend ways to address them. To order your copy of the Report, visit www.dmgconsult.com.

Contact Center 48

Contact Center Text Analytics Artificial Intelligence Machine Learning 48

DMG Consulting

DECEMBER 10, 2019

Momentum is strong; AI driving accelerated innovation and change. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. DMG Consulting Releases 2019 Contact Center Workforce Optimization. Mid-Year Market Share Report. 11/12/2019.

Contact Center 48

Contact Center Artificial Intelligence Text Analytics Innovation 48

DMG Consulting

JUNE 12, 2019

While the number of contact center seats has not grown substantially during the year, the WFO vendors are seeing impressive sales numbers because they are delivering innovation that addresses the evolving business needs of their customers.

Contact Center 48

Contact Center Artificial Intelligence Text Analytics Innovation 48

Gainsight

OCTOBER 4, 2023

And, while an iframe over ChatGPT is better than nothing, these basic solutions lack the data privacy and analytics power of a robust AI engine that crunches real customer data. Horizon AI is Gainsight’s integrated artificial intelligence. It’s your CSM’s co-pilot, your data analytics superhero, and so much more.

Engineering 52

Engineering AI Net Promoter Score Artificial Intelligence 52

Zonka Feedback

DECEMBER 26, 2023

In the ever-evolving landscape of data collection and analysis, Artificial Intelligence (AI) has emerged as a game-changer for survey tools. These innovative technologies are reshaping the way we gather and interpret information, providing unprecedented insights and efficiency. Forget clunky forms and generic questions.

AI 52

AI Artificial Intelligence Sentiment Analysis Customer Feedback 52

DMG Consulting

SEPTEMBER 26, 2018

Innovation in the speech analytics (SA) market is reinvigorating this highly valuable sector. There is renewed interest in these solutions, which are incorporating artificial intelligence (AI) and machine learning to keep speech analytics up-to-date with the digital transformation.

Contact Center 48

Contact Center Machine Learning Artificial Intelligence Text Analytics 48

DMG Consulting

OCTOBER 17, 2019

“Companies are encouraged to build Centers of Excellence (CoEs) and training programs to improve and extend the usefulness of their organizations’ human capital in this age of artificial intelligence.”. RPA vendors are facing extraordinary demand for their products and support services. OnviSource is covered at a high level.

Contact Center 48

Contact Center Artificial Intelligence Text Analytics Predictive Analytics 48

DMG Consulting

DECEMBER 11, 2019

Strong and innovative sector with sustained growth and momentum. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. Artificial intelligence (AI) and predictive analytics are also profoundly impacting the CBCCI market.

Contact Center 48

Contact Center Artificial Intelligence Text Analytics Predictive Analytics 48

DMG Consulting

AUGUST 3, 2018

Robotic process automation is bringing great value to the market, driving productivity improvements and innovation. Automation and artificial intelligence (AI) are changing how companies operate, allowing them to re-imagine and re-invest in all aspects of their business.

Contact Center 48

Contact Center Artificial Intelligence Text Analytics Innovation 48

DMG Consulting

JANUARY 17, 2018

Background: DMG Consulting LLC , a leading provider of contact center, back-office and real-time analytics market research and consulting services, today released its 2017 – 2018 Workforce Optimization Product and Market Report.

Contact Center 48

Contact Center Non-Profits Artificial Intelligence Text Analytics 48

DMG Consulting

JUNE 11, 2019

The Report provides an in-depth analysis of these artificial intelligence (AI)-enabled solutions, which are playing an increasingly influential role in the digital transformation and future of service organizations. It provides the game-changing innovation that is opening doors to unlimited new possibilities in many fields.

Contact Center 48

Contact Center Artificial Intelligence Text Analytics Machine Learning 48

DMG Consulting

AUGUST 21, 2017

While most of today’s robots automate rote activities, DMG expects to see an enhanced generation of robots emerge in the next couple of years that incorporate artificial intelligence (AI) and machine learning, further enhancing the benefits and contributions of these versatile solutions.

Contact Center 48

Contact Center Artificial Intelligence Text Analytics Machine Learning 48

DMG Consulting

AUGUST 21, 2017

While most of today’s robots automate rote activities, DMG expects to see an enhanced generation of robots emerge in the next couple of years that incorporate artificial intelligence (AI) and machine learning, further enhancing the benefits and contributions of these versatile solutions.

Contact Center 48

Contact Center Artificial Intelligence Text Analytics Machine Learning 48

SurveySensum

DECEMBER 2, 2021

Company A may have achieved an NPS score of 50 while it might be considered the market leader in size or pioneer in innovation. A cut-throat competitive scenario would require businesses to innovate faster and better which would result in better customer service. SurveySensum is an Artificial Intelligence-based NPS survey tool.

Net Promoter Score 52

Net Promoter Score NPS Text Analytics Hospitality 52

DMG Consulting

APRIL 16, 2019

These innovations have come hand in hand with megatrends that include Big Data, analytics, mobility, increased server processing speeds (and decreased costs), the market influence of Millennials (the “smart device” generation), the gig economy, and, of course, the cloud. We’re at a major and exciting inflection point.

Contact Center 48

Contact Center Predictive Analytics Machine Learning Artificial Intelligence 48

DMG Consulting

NOVEMBER 29, 2017

DMG’s tenth annual report on this sector provides deep insights into the competitive landscape, vendors, products, and trends and challenges that are shaping this market and driving innovation. We also help vendors develop products and services that deliver differentiated innovation and benefits that meet end users’ current and future needs.

Contact Center 48

Contact Center Artificial Intelligence Text Analytics Machine Learning 48

DMG Consulting

MAY 25, 2018

This inaugural knowledge management (KM) report covers all aspects of this resurgent IT sector, which is attracting a great deal of interest because of the digital transformation and growing interest in incorporating artificial intelligence (AI) functionality into contact center solutions. million in 2016 to$1,655.3 million in 2017.

Contact Center 48

Contact Center Artificial Intelligence Text Analytics AI 48

SurveySensum

DECEMBER 29, 2023

This holistic aggregation of data, facilitated by robust text analytics software , empowers healthcare providers to discern intricate patterns and glean meaningful trends within the vast reservoir of patient feedback. Ethics and Governance of Artificial Intelligence for Health. Nature, 577(7788), 89–94. Endres, M.

Healthcare 52

Healthcare Artificial Intelligence Text Analytics Innovation 52

SurveySensum

DECEMBER 4, 2024

Artificial Intelligence: With AI, banks can improve and automate their customer support, making the service more efficient. Use text analytics to understand common themes in customer comments. This way, they can tailor their services to meet customer needs, enhancing the customer experience.

NPS 52

NPS Net Promoter Score Close the Loop Customer Loyalty 52

SurveySensum

NOVEMBER 11, 2021

Text Analytics. Leveraging the potential of machine learning, Text analysis helps you identify top customer complaints from thousands of the feedback. Text Analytics. Get high productivity and accuracy with innovative real-time feedback. Text Analytics and Machine Learning. Analytics Solutions.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

DMG Consulting

JANUARY 30, 2024

DMG expects to see this trend continue, particularly now that the inclusion of artificial intelligence (AI) is influencing many technology acquisitions. Practical Applications of AI and Generative AI AI, including generative AI, is speeding up innovation in the CCaaS market. What’s Next for CCAAS?

AI 48

AI Contact Center Artificial Intelligence Text Analytics 48

SurveySensum

JULY 20, 2023

Analyzing this feedback using powerful text analytics , they discovered important insights. The issues could be – declining product or service quality, lack of innovation or outdated offerings, unfavorable customer service experiences, or uncompetitive pricing compared to alternatives. So, what did they do?

Retail 52

Retail Customer Feedback CX Social Media 52

Customer Service Life

FEBRUARY 4, 2019

If you’ve sat through any customer service technology demos or walked the showroom floor at an industry conference, you’ve undoubtedly heard well-meaning sales folks speak of innovation, disruption, and automation. When it comes to artificial intelligence (AI), self-help is where the biggest difference is being made.

Contact Center 69

Contact Center Artificial Intelligence Text Analytics AI 69

SurveySensum

NOVEMBER 22, 2024

Customizable survey editor with DIY capabilities Survey sharing and gathering via multiple channels Advanced and AI-enabled text and sentiment analytics Advanced and analytical reporting capabilities Role-based analytical survey dashboards Real-time ticketing management $99 per month 4.6 (5) 5) Promoter.io

Text Analytics 52

Text Analytics Sentiment Analysis NPS Actionable Insights 52