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Stuck in an Outdated CX Framework? Here’s Why You’re Missing Out on Real Results

eglobalis

Drawing inspiration from the agile, innovative cultures of South Korea and Israel, we can see that a shift toward creativity, adaptability, and individuality has the potential to enhance CX outcomes and cultivate deeper, more meaningful relationships.

CX 518
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4 Customer Experience Lessons we can learn from Grab

Steven Van Belleghem

Diversification has become a big part of innovation, and Grab is completely on board with that trend. It works with governments, banks, insurers and telco players in order to make transportation and transactions safer, more affordable, and more reliable. 2. Get out of your own lane.

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Mountain communities and digitization: towards technological innovation

Neosperience

Mountain tourism: innovation and challenges Mountain communities , in which more than half of Italy’s territory falls, constitute a territorial system endowed with a great tangible and intangible cultural heritage. .”

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Nowhere to Go But Up: Bold AI Predictions for 2022

Uniphore

However, in artificial intelligence (AI), the feeling is anything but cautious. As we’ve seen with other innovations, the more familiar people become with the technology, the more they expect to see it. Automotive, healthcare, retail, banking, transportation, entertainment, education, human resources, legal services – and more.

AI 130
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AI: The Future Brain of Contact Centers

DMG Consulting

Debates about the power and danger of artificial intelligence (AI) abound, but both the issues and practical realities are nuanced. But the benefits do not come without risks, and as with anything new and innovative, it will be up to society to ensure that AI is used properly.

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Turo’s Chief Operations Officer Discusses the Power of Customer Obsession

Execs In The Know

Turo is a car sharing app that allows car owners to rent out their vehicles to people in need of transportation. It is the world’s largest car sharing marketplace and has been named Fast Company’s 10 Most Innovative Companies in Transportation. Turo works by connecting car owners with people in need of transportation.

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Off Script: Reinventing customer service with AI

Intercom

This is what we’re exploring in Off Script, our new series of candid conversations with Intercom leaders about the extraordinary technological shift being driven by artificial intelligence. These breakthroughs belong in the sub-part of machine learning or artificial intelligence called natural language processing.

AI 98