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Stuck in an Outdated CX Framework? Here’s Why You’re Missing Out on Real Results

eglobalis

Drawing inspiration from the agile, innovative cultures of South Korea and Israel, we can see that a shift toward creativity, adaptability, and individuality has the potential to enhance CX outcomes and cultivate deeper, more meaningful relationships.

CX 442
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4 Customer Experience Lessons we can learn from Grab

Steven Van Belleghem

Diversification has become a big part of innovation, and Grab is completely on board with that trend. It works with governments, banks, insurers and telco players in order to make transportation and transactions safer, more affordable, and more reliable. 2. Get out of your own lane.

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Mountain communities and digitization: towards technological innovation

Neosperience

Mountain tourism: innovation and challenges Mountain communities , in which more than half of Italy’s territory falls, constitute a territorial system endowed with a great tangible and intangible cultural heritage. .”

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Nowhere to Go But Up: Bold AI Predictions for 2022

Uniphore

However, in artificial intelligence (AI), the feeling is anything but cautious. As we’ve seen with other innovations, the more familiar people become with the technology, the more they expect to see it. Automotive, healthcare, retail, banking, transportation, entertainment, education, human resources, legal services – and more.

AI 130
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AI: The Future Brain of Contact Centers

DMG Consulting

Debates about the power and danger of artificial intelligence (AI) abound, but both the issues and practical realities are nuanced. But the benefits do not come without risks, and as with anything new and innovative, it will be up to society to ensure that AI is used properly.

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VISION 2020

DMG Consulting

We’ve entered the new decade with great momentum in technological innovation. Startups and large enterprises are investing billions in artificial intelligence (AI) and automation-based initiatives that will change the way we live our lives and conduct business over the next ten to twenty years. By Donna Fluss.

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What’s New in the World of Contact Center WFM

DMG Consulting

The new generation of real-time, adaptive, intraday management solutions are constantly on and continuously calculating agent requirements; they take into account real-time changes in volumes and staffing levels due to agents calling in sick, coming in late or not being able to get in at all due to cancelled public transportation. .