Recapping the 2017 ICMI Contact Center Conference
Customer Service Life
JUNE 26, 2017
Ruth McCullen and Jeremy Watkin had the pleasure of having Virginia from Kingman Ink draw as we helped contact center leaders tell better stories. I came away from the conference with a couple new books on my reading list: Kaleidoscope: Delivering Innovative Service That Sparkles by Chip Bell. Click here to read the original.
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