Remove Artificial Intelligence Remove Machine Learning Remove Management Consulting
article thumbnail

Customer Satisfaction is at 17 year low. These stats tell you why…

Beyond Philosophy

26:35 We talk about the strengths of Artificial Intelligence and Machine learning in improving Customer Service efficiencies and where that is an appropriate application in customer facing interactions. Click here to learn more about Professor Ryan Hamilton of Emory University. Follow Colin on LinkedIn and Twitter.

article thumbnail

Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

He has been named as one of the world’s ‘Top 150 Business Influencers’ by LinkedIn, and The Financial Times has recognized his company Beyond Philosophy as being one of the best management consultancies for two years in a row. LinkedIn : [link]. LinkedIn : [link]. Website : [link]. LinkedIn : [link]. Website : [link].

article thumbnail

Meet MasterSolve: SugarConnection Sponsor & Elite Sugar Partner

SugarCRM

Sugar’s growing network of project managers, consulting firms and custom developers help businesses squeeze as much ROI as possible out of our customer experience platform. As one of our users explained it: “It’s not enough to just choose a good solution. And in x short days, five of them will be at SugarConnection Boston.