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Beyond NPS: Why Customer Feedback Needs a 360-Degree Revolution

eglobalis

In accounting, your Net Operating Profit number tells you nothing about causes. For instance, a company’s operating profit number is useless without additional metrics and other supporting information. For instance, a company’s operating profit number is useless without additional metrics and other supporting information.

NPS 480
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The Evolution of Business Relationships: Not B2B nor B2C, but H2H

ECXO

Artificial intelligence, automation, and digital platforms can offer incredible efficiencies and capabilities, but they should be used to enhance rather than replace human interactions. Ethical Considerations and Social Responsibility In today’s world, the expectations from businesses have evolved beyond just generating profits.

B2C 156
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Together to defeat Covid-19 thanks to Artificial Intelligence. Join the initiative #defeatcovid19

Neosperience

Artificial Intelligence and Machine Learning can offer real help against Covid-19. org to onboard all organizations and experts in Artificial Intelligence. org to onboard all organizations and experts in Artificial Intelligence.

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How to Explain AI to Your Mom

Fonolo

When it comes to Artificial Intelligence (AI), there are many fear-mongering headlines in circulation. Tech experts should make it their mission to share their wisdom about AI with non-experts. It all began in 1955 when John McCarthy first coined the term ‘artificial intelligence’. Getting Back to Basics.

AI 65
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The 3 Contact Center Applications That Pay for Themselves

DMG Consulting

Executives care about the customer journey, but they are incented and compensated to keep costs down and profits high. Intelligent Virtual Agents (IVAs). Almost every year, contact center leaders are asked to reduce operating costs and improve productivity while enhancing the customer experience. Voice Biometrics.

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The State of Automated Customer Service in 2023

Comm100

To remain competitive in the fight for customer service supremacy, many organizations now rely on automation and artificial intelligence (AI) in customer service. Customer service automation is the process of adding artificial intelligence (AI) into customer service operations to automate routine tasks and processes.

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The Proactive Edge: Leveraging AI For Customer Retention Success

VOZIQ

In today’s rapidly evolving business landscape, customer retention is the North Star metric that significantly impacts profitability and growth, particularly for subscription businesses. This is precisely where artificial intelligence (AI) steps in. Therefore, knowing how many customers may cancel isn’t enough.