eglobalis

APRIL 27, 2025

In tr od uc ti on [link] Agentic AI has emerged as a next-frontier concept in artificial intelligence, promising a paradigm shift in how businesses engage with customers. Agentic AI systems are built using large language models (LLMs), natural language processing (NLP), machine learning, and automation frameworks.

AI 247

AI CX B2B Compliance 247

eglobalis

JULY 2, 2024

Implementing Effective Customer Feedback Strategies To effectively utilize these metrics, companies must define clear metrics, measures, data sources, scorecards, and KPIs aligned with strategic goals.

NPS 480

NPS Customer Feedback Net Promoter Score B2C 480

Gainsight

JUNE 1, 2022

Artificial intelligence (AI) seems to be everywhere these days. And most of that impact is being driven by machine learning, the most important and popular subfield within AI. Customer Success and Machine Learning: A Perfect Match. You can learn more by watching our Evolve event on-demand. .

Machine Learning 52

Machine Learning NPS Artificial Intelligence Scorecard 52

Zendesk

DECEMBER 30, 2020

Additional apps added in December: e-bot7 Answer Candidates (Chat) simplifies conversational Artificial Intelligence and automates customer-facing conversations. Hubware Insights & Automation (Support) supercharges your Zendesk with automation and machine learning.

Artificial Intelligence 65

Artificial Intelligence Scorecard Contact Center Gaming 65

CSM Practice

FEBRUARY 20, 2020

Many organizations that I worked with make this shift by starting with the health score, graduating into actionable insights, analyzing customer cohorts, before developing ongoing advanced analytics capabilities using machine learning and artificial intelligence. Predictive Analytics and Artificial Intelligence.

Artificial Intelligence 52

Artificial Intelligence Actionable Insights Scorecard Predictive Analytics 52

Lumoa

OCTOBER 31, 2018

Despite the human brain’s remarkable inability to distinguish the artificial from the real, organizations will still need to find the magic balance between technology-faced and human-faced experiences. The shifting sands of artificial intelligence will keep many organizations on unsure footing in 2018. And why not?

CX 60

CX Customer Experience Machine Learning Artificial Intelligence 60