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The new dawn of Machine Learning

Intercom, Inc.

GPT-3 can create human-like text on demand, and DALL-E, a machine learning model that generates images from text prompts, has exploded in popularity on social media, answering the world’s most pressing questions such as, “what would Darth Vader look like ice fishing?” Today, we have an interesting topic to discuss.

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Ahead of the Curve: MarTech-Driven Customer Experience Evolution

eglobalis

Eleven Key Technologies Enhancing Customer Experience Marketing Automation Platforms Marketing automation tools like Marketo and HubSpot streamline repetitive marketing tasks such as email campaigns, social media posting, and lead nurturing.

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Customer Service + AI = Customer Success 3.0

ECXO

As customer expectations continue rising, businesses increasingly turn to artificial intelligence (AI) to revolutionize their customer support processes. Through natural language processing (NLP) and machine learning algorithms, AI can comprehend and respond to customer inquiries and concerns with remarkable accuracy and speed.

AI 207
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Beyond NPS: Why Customer Feedback Needs a 360-Degree Revolution

eglobalis

By embracing a diverse array of metrics and leveraging cutting-edge technologies such as artificial intelligence (AI) and machine learning (ML), businesses can obtain a more comprehensive and nuanced understanding of customer sentiment and other important facts.

NPS 424
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The Myth of CX’s Death by 2030: Debunking the Fake Speculation

eglobalis

This perspective seemed disconnected from the nature of constructive debate and the dynamics of social media, where differing viewpoints should foster growth rather than defensiveness. Key arguments for CXs supposed demise include: AI and machine learning will automate all customer interactions.

B2B 367
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The Big Mistake People Make With Artificial Intelligence

Beyond Philosophy

Machine Learning is a type of AI where machines attempt to learn from their mistakes. We learn from our mistakes; machines seek to do the same thing by making mistakes, recognizing them, sourcing them, and then fixing them moving forward. There are many types of AI. Click here find out more.

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The Majestic Dance between AI and Humans in CX

ECXO

In this digital era, artificial intelligence (AI) has certainly emerged as a powerful tool that can augment and enhance customer experience. AI’s ability to gather and dissect vast amounts of data, including demographic information, purchase history, browsing behavior, and social media interactions, is unparalleled.

AI 332