Beyond Philosophy

DECEMBER 25, 2021

Customer Science is the blend of Artificial Intelligence, customer data, and the behavioral sciences, and just like its predecessor Customer Experience, it has outstanding implications for your customer strategy. The Financial Times selected Beyond Philosophy LLC as one of the best management consultancies for the last two years.

Artificial Intelligence 78

Artificial Intelligence Customer Satisfaction Management Consulting Customer Experience 78

Beyond Philosophy

DECEMBER 15, 2021

Artificial intelligence and predictive customer experience can transform customer experience initiatives by identifying and shaping customer intent. The Financial Times selected Beyond Philosophy LLC as one of the best management consultancies for the last two years. Follow Colin on LinkedIn and Twitter.

Artificial Intelligence 78

Artificial Intelligence CX Transformation Management Consulting CX 78

Gainsight

MARCH 1, 2024

What’s coming: Embedding Artificial Intelligence into CS further and further. Initially, as a Management Consultant, I steered clients towards strategic decisions. This will help make CS a more strategic role. However, my experience in CS-related roles extends over a decade.

Artificial Intelligence 59

Artificial Intelligence Management Consulting Technology Technology 59

Hodusoft

SEPTEMBER 6, 2023

This statement by renowned management consultant and academic Mohanbir Sawhney is extremely relevant in this context. The feature allows managers and supervisors to review calls, provide timely feedback, identify agents’ training needs, and identify best practices to improve lead conversion rates.

Customer Retention 96

Customer Retention Sales Contact Center Artificial Intelligence 96

SurveySensum

JULY 14, 2020

He has been named as one of the world’s ‘Top 150 Business Influencers’ by LinkedIn, and The Financial Times has recognized his company Beyond Philosophy as being one of the best management consultancies for two years in a row. LinkedIn : [link]. LinkedIn : [link]. Website : [link]. LinkedIn : [link]. Website : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

ProProfs

FEBRUARY 15, 2022

Top eLearning companies provide great service to training companies, enterprises, and training managers with their eLearning development solutions. learning management systems. project managers. consulting & coaching. Project managers. Artificial intelligence. online courses and templates.

Non-Profits 52

Non-Profits Start-ups Innovation Artificial Intelligence 52

SugarCRM

SEPTEMBER 23, 2019

Sugar’s growing network of project managers, consulting firms and custom developers help businesses squeeze as much ROI as possible out of our customer experience platform. As one of our users explained it: “It’s not enough to just choose a good solution. And in x short days, five of them will be at SugarConnection Boston.

Artificial Intelligence 24

Artificial Intelligence Sentiment Analysis Machine Learning Social Media 24

Intercom

FEBRUARY 16, 2023

I’m a recovering management consultant, but this is not a management consultant-oriented book where I take these six things and basically say, “If you do these six things, you can be great like company X, Y, and Z.” ” I reject that line of business book. So, it’s a fun read.

Retail 105

Retail E-commerce Artificial Intelligence Start-ups 105

Hodusoft

JULY 17, 2024

40% Higher Revenue from Personalization (McKinsey & Company) A study conducted by global management consulting firm McKinsey & Company found that companies that grow faster drive 40 percent more of their revenue from personalization than their slower-growing counterparts. That’s natural.

Non-Profits 52

Non-Profits CX Customer Service Contact Center 52

Hodusoft

DECEMBER 11, 2024

However, the good news is, in the age of Artificial Intelligence (AI), contemporary organizations can leverage a wide array of tools and technologies to enhance the success rate of their CX programs and provide excellent experience to their customers. Metrics and insights, of any kind are important.

AI 52

AI CX Contact Center Omnichannel 52