Beyond Philosophy

APRIL 9, 2022

In this episode, Chief Technology Officer of Zendesk Adrian McDermott ( @amcdermo ) joins us to give his take on these numbers. For the past 15 years, Zendesk has provided tools and technologies for digital CX and worked with companies to enable agent efficiency in customer service. So, what is going on here?

Customer Satisfaction 24

Customer Satisfaction Artificial Intelligence Machine Learning Management Consulting 24

Beyond Philosophy

JULY 30, 2022

Artificial Intelligence (AI) is an incredible technology with potential to shape the future of humanity. The common misconception is that AI is a pure technological brain built from scratch without the risk of human influence. and founder of TRAP LAB (Technology Race and Prejudice LAB). Thanks very much.

AI 97

AI Artificial Intelligence Construction Management Consulting 97

Beyond Philosophy

OCTOBER 15, 2022

Not only to design an experience that surprises and delights their customers, but also so their Artificial Intelligence works to provide useable insight. You’ll remember that Customer Science is the fusion of data, the behavioral sciences, and artificial intelligence (AI). However, I worry that they don’t.

Artificial Intelligence 78

Artificial Intelligence Customer Journey Map AI Touchpoint 78

Intercom

FEBRUARY 16, 2023

Throughout its history, retail has been punctuated by a great deal of technological advancements, and many have been quick to call each a revolution. “Technology has created this pure frictionless ability to move around in a way we never could before” Joel: And let’s take it one step further.

Retail 105

Retail E-commerce Artificial Intelligence Start-ups 105

SurveySensum

JULY 14, 2020

He has been named as one of the world’s ‘Top 150 Business Influencers’ by LinkedIn, and The Financial Times has recognized his company Beyond Philosophy as being one of the best management consultancies for two years in a row. LinkedIn : [link]. LinkedIn : [link]. Website : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Gainsight

MARCH 1, 2024

As we stand at the cusp of technological advancements and evolving consumer expectations, it’s imperative to glean insights from those at the forefront of driving CS forward. What’s coming: Embedding Artificial Intelligence into CS further and further. This will help make CS a more strategic role.

Artificial Intelligence 59

Artificial Intelligence Management Consulting Technology Technology 59

Hodusoft

SEPTEMBER 6, 2023

That’s why businesses must use sophisticated technology tools such as outgoing contact center software to generate high-quality leads. This statement by renowned management consultant and academic Mohanbir Sawhney is extremely relevant in this context.

Customer Retention 96

Customer Retention Sales Contact Center Artificial Intelligence 96