ECXO

NOVEMBER 16, 2023

Article originally posted at: [link] How AI and GenAI Are Shaking the Status Quo in Customer Experience (CX) As you know, the potential for artificial intelligence and generative artificial intelligence (GenAI) to transform every part of customer experience, and everything surrounding us, is electrifying.

AI 194

AI CX Customer Experience Artificial Intelligence 194

Comm100

NOVEMBER 13, 2022

Headquartered: Cambridge, Massachusetts, United States. Salesforce Service Cloud is customer service software built around AI-powered workflows and automation, and promises personalized service across every touchpoint. Capabilities include workflow automations, artificial intelligence, and APIs to connect your other tools.

Customer Service 85

Customer Service Omnichannel Social Media AI 85

Execs In The Know

APRIL 25, 2024

To substantiate these claims, scholars from the Stanford Digital Economy Lab within Stanford HAI and the Massachusetts Institute of Technology studied the impact of generative AI deployed at scale in the customer service sector at a call center.

AI 52

AI CXM Engineering Business Operations 52