Execs In The Know

FEBRUARY 5, 2024

Hyper-Automation is Revolutionizing BPO Operations Hyper-automation takes automation a step further by integrating multiple advanced technologies and platforms, such as artificial intelligence (AI), machine learning (ML), and robotic process automation (RPA), to optimize as many business processes as possible across a company.

Healthcare 59

Healthcare Sentiment Analysis Artificial Intelligence ML 59

Intercom

JULY 13, 2023

Embracing a new era The hype around ChatGPT might be very new, but artificial intelligence (AI) and machine learning (ML) have actually been around for quite some time. Up to now, companies would have needed an army of data scientists to make AI and ML work well, but that has all changed.

AI 73

AI ML Sentiment Analysis Artificial Intelligence 73

Shep Hyken

AUGUST 5, 2022

Thanks to technology, ML, and NLP, interacting with the bot is easier than before. While chatbots are currently the most widely used artificial intelligence (AI) communication tool, voice bots quickly catch up. Its groundbreaking sentiment analysis model assigns an emotional score to the customer inputs.

Contact Center 69

Contact Center Sentiment Analysis Artificial Intelligence ML 69

Lumoa

JANUARY 24, 2024

When to use text analytics This situation is where automated text analytics in customer feedback is brought in: it can help in sorting out the key topics talked about and reveal the general sentiment per topic. Its features include sentiment analysis, language detection, and AI-driven insights, which cater to a wide range of business needs.

Text Analytics 78

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 78

Intercom

MAY 31, 2023

All in all, it can be a bit overwhelming, so we’ve compiled a list of concepts and terms to help you better understand the brave new world of artificial intelligence. Some common NLP tasks include language translation, sentiment analysis, speech recognition, text classification, named entity recognition, and text summarization.

AI 72

AI Machine Learning Artificial Intelligence Unstructured Data 72

UJET

DECEMBER 10, 2020

And you can leverage Virtual Agents’ artificial intelligence (AI) to level up your customer experience in a big way. Virtual Agents are AI-powered assistants that ideally interact with consumers in a human-like way and thus serve as intelligent representatives of your brand. What, Exactly, Are Virtual Agents?

ML 72

ML Customer Service AI Sports 72

UJET

DECEMBER 10, 2020

And you can leverage Virtual Agents’ artificial intelligence (AI) to level up your customer experience in a big way. Virtual Agents are AI-powered assistants that ideally interact with consumers in a human-like way and thus serve as intelligent representatives of your brand. What, Exactly, Are Virtual Agents?

ML 72

ML Customer Service AI Sports 72

Ameyo Callversations

AUGUST 24, 2022

With the increasing significance of Artificial Intelligence in customer engagement, more businesses are adopting conversational AI. These efforts are based on a combination of AI, NLP and Machine Learning (ML). Sentiment Analysis for Chatbot Behavior.

AI 52

AI Sentiment Analysis Contact Center Artificial Intelligence 52

DMG Consulting

AUGUST 3, 2020

During the past year, adoption of sentiment analysis capabilities has augmented the value of IA findings. Artificial intelligence, specifically machine learning (ML), is starting to change this and be accepted by users. . The uses of IA have been expanding inside and outside of contact centers.

Contact Center 78

Contact Center Sentiment Analysis Artificial Intelligence ML 78

Lumoa

NOVEMBER 21, 2023

But it is no longer a challenge, thanks to modern technologies like martech tools and back-office solution software and the use of artificial intelligence (AI) in customer feedback analysis. Thankfully, the most relevant AI development technologies evaluating customer feedback rely on sentiment analysis.

Customer Feedback 78

Customer Feedback AI Machine Learning Social Media 78

SugarCRM

APRIL 21, 2022

But using aspects of artificial intelligence (AI) or machine learning (ML) to augment workers’ knowledge can help prioritize workload focus. Also, the use of sentiment analysis helps automatically redirect sensitive incoming cases to more skilled or senior customer service/support agents.

CRM 29

CRM B2C Sentiment Analysis Data Entry 29

InteractionMetrics

JULY 10, 2023

Artificial Intelligence is rapidly infiltrating new markets, and the customer experience sector is no exception. While customer experience artificial intelligence is still nascent, AI for customer experience shows tremendous promise, both as a tool to measure experience and as a lever to improve it.

Unstructured Data 40

Unstructured Data B2B AI Customer Experience 40