Aquire

SEPTEMBER 21, 2021

Customers engage with the program starting with live chat, and then seamlessly transition to a video call when required, getting the opportunity to speak to an agent about anything from seat assignments to boarding information. The real aim was to free-up resources previously locked into propping up an outdated and fragmented system.

Artificial Intelligence 145

Artificial Intelligence Real Estate Innovation Start-ups 145

Uniphore

JANUARY 25, 2022

After nearly two years of uncertainty and a rough start with Omicron in full swing, the collective attitude toward 2022 might best be described as “cautiously optimistic.” However, in artificial intelligence (AI), the feeling is anything but cautious. And in the tech world, the answer is simple: nowhere to go but up!

AI 130

AI Artificial Intelligence Healthcare Legal 130

Zendesk

MARCH 1, 2022

Loman said, “We started with the knee-jerk reaction of self-service and webinars, and we used that as our initial mechanism to get customers in the door, get their questions answered as quickly as possible, and hopefully reduce the wait time.”. Sign up for our upcoming CX Moment featuring Compass ?.

ML 98

ML CX Machine Learning Artificial Intelligence 98

CommBox

OCTOBER 18, 2023

Conversational AI is a form of artificial intelligence (AI) capable of understanding human intents and conducting human-like conversations. Generative AI is a form of artificial intelligence that uses neural networks and large language models (LLM) to identify patterns in its training data and generate new content.

AI 98

AI Customer Service Artificial Intelligence Omnichannel 98

DMG Consulting

JUNE 8, 2021

This is being helped along by the increased adoption of digital channels, which is opening up new opportunities by expanding the uses and contributions of IA. But it’s only in the last 18 months that AQM solutions are seeing significant adoption, due to innovations in the area of artificial intelligence (AI) and machine learning (ML).

Text Analytics 107

Text Analytics Contact Center VOC Artificial Intelligence 107

Ameyo Callversations

OCTOBER 22, 2021

“A few years back, Artificial Intelligence for businesses was just like a fidget spinner for kids. As the world becomes more technological and digital with the changing dynamics, Conversational Artificial Intelligence (AI) is enabling businesses to reduce communication friction between humans and computers.

AI 98

AI CX Artificial Intelligence Touchpoint 98

ProProfs

DECEMBER 27, 2019

Artificial Intelligence and Machine Learning are gaining widespread adoption in the past few years. In this blog, we’ll discuss how ML and AI are transforming the education system. Thanks to Artificial Intelligence and Machine Learning, the education sector across the world is no more confined to a physical classroom.

Machine Learning 52

Machine Learning Education ML AI 52

Fonolo

MAY 23, 2023

Let’s start with some definitions. Artificial Intelligence and Machine Learning Leverage A L and ML algorithms to uncover patterns, predict customer behavior, and offer personalized recommendations. We’ll also highlight essential tools for a successful hyper-personalization strategy.

Contact Center 106

Contact Center Machine Learning Social Media Artificial Intelligence 106

C3Centricity

DECEMBER 1, 2020

Earlier this year I wrote about the impact of AI and ML on digital marketing. The article is called “ AI and ML are Taking Digital Marketing to the Next Level.” AI and ML can recognise patterns in the data and then apply their “learnings” to future processes. So here are my views on it. Which are you? “To

ML 102

ML Age of the Customer Pharmaceutical AI 102

Comm100

DECEMBER 16, 2024

Machine Learning (ML) Uses algorithms to analyze data, identify patterns, and improve performance or make predictions without being explicitly programmed. Start by analyzing customer interaction data. Deploy AI-Powered Chatbots Once youve identified key areas of opportunity, its time to get started.

Customer Service 52

Customer Service Sentiment Analysis AI Social Media 52

Lumoa

JUNE 23, 2021

Artificial Intelligence Ever since 2016, the continuous advancements in technology have culminated in a disruption of contact centers on an industrial scale. Artificial Intelligence Ever since 2016, the continuous advancements in technology have culminated in a disruption of contact centers on an industrial scale.

Contact Center 78

Contact Center Artificial Intelligence Omnichannel ML 78

DMG Consulting

AUGUST 3, 2020

Companies, especially their contact centers, have figured out how to apply IA findings on a historical basis and are starting to take advantage of its real-time information, a trend that is paying off in companies that are willing to change their processes, something that the pandemic may have helped along.

Contact Center 78

Contact Center Artificial Intelligence Sentiment Analysis ML 78

C3Centricity

NOVEMBER 4, 2020

To be fair, the trends were already there, covid just speeded them up. 36% of consumers shop online weekly since covid, up from 28% pre-pandemic. BOPIS (Buy online pick-up in-store) surged 259% YoY in August 2020, as many shoppers are concerned about the safety of in-store shopping. AI #Digital #Intelligence Click To Tweet.

ML 96

ML AI Artificial Intelligence Customer Satisfaction 96

C3Centricity

JANUARY 13, 2021

Its popularity clearly shows the need we all have to understand how to get up close and personal with our customers – the right way. #2. Are you too hoping that technology and specifically artificial intelligence (AI) and machine learning (ML) will save your business? They just don’t know where to start.

Hospitality 111

Hospitality Hospitality Actionable Insights Artificial Intelligence 111

Zendesk

JANUARY 7, 2022

Some operate based on predefined conversation flows, while others use artificial intelligence and natural language processing (NLP) to decipher user questions and send automated responses in real-time. Getting started is as simple as texting “Hi Benji” to 602-786-8171. Siri or Amazon Alexa). Siri or Amazon Alexa).

AI 98

AI Machine Learning Artificial Intelligence ML 98

VOZIQ

APRIL 14, 2021

While working with our clients, we have seen the transformational effect artificial intelligence (AI) has on customer experience, cost reduction and profitability. Based on experience, we have realized that most executives start with a “data science lab” approach to launch their AI project. What do AI plans miss?

ML 52

ML AI Machine Learning Artificial Intelligence 52

Intercom

MAY 31, 2023

AI is constantly evolving and expanding, with new developments and applications emerging every week – and it feels like the amount of jargon to keep up with is developing just as fast. If you’d like to get more of our content about AI and automation delivered to your inbox, be sure to subscribe to our regular newsletter.

AI 72

AI Machine Learning Artificial Intelligence Unstructured Data 72

Zendesk

NOVEMBER 28, 2023

The Jetsons nailed artificial intelligence. The show illustrates the benefits and challenges of intelligent automation and how people can implement AI at home and in the workplace. Let’s start with a few common benefits of AIaaS to consider. The devices contain sensors that exchange information in real time.

AI 52

AI ML Machine Learning Artificial Intelligence 52

SurveySensum

DECEMBER 4, 2024

Let’s start with the simplest one. Post-Service Resolution Surveys If and when a customer contacts the bank regarding a problem, it’s best to follow it up with an NPS survey after the issue has been solved. This brings up the question of how banks can increase their NPS score. How to Calculate NPS in Banking?

NPS 52

NPS Net Promoter Score Close the Loop Customer Loyalty 52

Hodusoft

AUGUST 29, 2024

The Current State of AI in BPO Contact Centers Do you know Artificial Intelligence (AI) is currently the hottest trend in various industries? AI or Artificial Intelligence is a technology used to create machines that can mimic various human functions like the ability to sense things, make decisions, and communicate.

Contact Center 52

Contact Center AI Artificial Intelligence Compliance 52

DMG Consulting

NOVEMBER 1, 2022

Today’s artificial intelligence (AI)-enabled KM solutions take it a step further by proactively delivering context-aware knowledge articles to agents so they can provide accurate, consistent, and efficient responses to customers. The more innovative KM solutions now apply ML to identify redundant, outdated, and missing content.

ML 48

ML Artificial Intelligence Outlook Contact Center 48

Execs In The Know

MARCH 9, 2023

She wrapped up by asking the audience, “How will you make a difference in the time that you have with what you have?” The 7 X 24 X 365 Relay Team: Getting the Best Out of Your Digital and Live Agents What makes up today’s best-in-class customer experiences and how can brands get the best out of their hybrid teams?

Contact Center 97

Contact Center Social Media Hospitality Hospitality 97

Ameyo Callversations

JUNE 1, 2022

Starting from marketing to sales and delivery, everything matters in customer experience. It starts from lead generation to growing demand among customers. With Conversational AI, NLP and ML companies can understand users’ thoughts and experiences. Why is Conversational AI Important for Business?

AI 52

AI Artificial Intelligence CX Machine Learning 52

VOZIQ

APRIL 14, 2021

While working with our clients, we have seen the transformational effect artificial intelligence (AI) has on customer experience, cost reduction and profitability. Based on experience, we have realized that most executives start with a “data science lab” approach to launch their AI project. Why is AI implementation challenging?

ML 40

ML AI Machine Learning Artificial Intelligence 40

Lumoa

JANUARY 24, 2024

Along with its perfect record-keeping and feedback-gathering features, this platform also boasts generative artificial intelligence (AI) , machine learning (ML), and natural language processing (NLP) capabilities, allowing it to prepare smart, actionable customer feedback reports for CXOs to act on.

Text Analytics 78

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 78

Execs In The Know

OCTOBER 11, 2022

Well, if you’re like 87% of shoppers out there, you began your discovery research online, starting with the brand’s web/mobile sites – its ‘Digital Front Door.’. Think of the last time you found out about a new brand or product/service that intrigued you. What did you do to learn more about it? This Is Fixable—and Fast.

CX 52

CX Artificial Intelligence ML Machine Learning 52

Ameyo Callversations

APRIL 4, 2022

This type of chatbot uses Artificial Intelligence (AI) and Machine Learning (ML) to remember conversations that occurred with a specific user. ML chatbots have contextual awareness and are competent to self-improve depending upon what customers are querying about and how they are querying it. Machine Learning Chatbots.

ML 52

ML Machine Learning Artificial Intelligence AI 52

Ameyo Callversations

APRIL 4, 2022

This type of chatbot uses Artificial Intelligence (AI) and Machine Learning (ML) to remember conversations that occurred with a specific user. ML chatbots have contextual awareness and are competent to self-improve depending upon what customers are querying about and how they are querying it. Machine Learning Chatbots.

ML 52

ML Machine Learning Artificial Intelligence AI 52

C3Centricity

JANUARY 4, 2021

Its popularity clearly shows the need we all have to understand how to get up close and personal with our customers – the right way. #2. Are you too hoping that technology and specifically artificial intelligence (AI) and machine learning (ML) will save your business? They just don’t know where to start.

Hospitality 62

Hospitality Hospitality Actionable Insights Artificial Intelligence 62

DMG Consulting

AUGUST 16, 2022

The market is experiencing a major shift from the self-service systems of old—touch-tone-based or speech-enabled interactive voice response systems (IVRs)—to the new generation of conversational artificial intelligence (AI)-based IVAs. Interactive voice response systems were effective for what they were intended to do in the past.

Contact Center 48

Contact Center Artificial Intelligence AI ML 48

Zendesk

NOVEMBER 3, 2023

Generative artificial intelligence (GenAI) is an AI-powered technology that uses extensive libraries of information to generate new things, like stories, pictures, videos, music, and software code. Generative AI uses machine learning (ML) algorithms to analyze large data sets. How does generative AI work?

AI 52

AI Machine Learning Artificial Intelligence ML 52

SurveySensum

NOVEMBER 8, 2023

CX automation involves leveraging technologies such as AI (artificial intelligence) and RPA (robotic process automation) to automate customer support and marketing campaigns, collect and analyze customer feedback, and personalize customer experience. Start by clearly defining your goals and objectives for your campaigns.

CX 52

CX Customer Experience Artificial Intelligence NPS 52

Comm100

JULY 30, 2019

Now with the emergence of Artificial intelligence (AI) in every facet of both our personal and professional lives, the phrase “risky business” has once again surfaced, albeit in a different context (although personally, “Old Time Rock and Roll” will play in my head whenever I hear that phrase). When Agent-facing AI makes sense.

AI 45

AI Artificial Intelligence ML Machine Learning 45

SurveySensum

JANUARY 16, 2024

Looking to develop new products and kick your business up a notch ? Start launching product feedback surveys with SurveySensum! Sign Up For Free Free Forever • No Feature Limitation • No Credit Card Required • Get a Live Demo Don’t worry; It’s easier to get customer feedback now than ever before.

Innovation 52

Innovation Non-Profits Social Media Customer Feedback 52

SurveySensum

JANUARY 16, 2024

Looking to develop new products and kick your business up a notch ? Start launching product feedback surveys with SurveySensum! Sign Up For Free Free Forever • No Feature Limitation • No Credit Card Required • Get a Live Demo Don’t worry; It’s easier to get customer feedback now than ever before.

Innovation 52

Innovation Non-Profits Social Media Customer Feedback 52

Ameyo Callversations

APRIL 21, 2022

For many businesses, these advantages make contact center technology an integral part of their operations, making it extremely important to stay up to date on the latest advancements in this field. Moreover, the cloud is coming up with new services every quarter. In 2020, we witnessed paradigm change in different avenues of our life.

Contact Center 52

Contact Center Technology Technology Unstructured Data 52

VOZIQ

NOVEMBER 14, 2023

Harnessing the transformative power of artificial intelligence (AI) can be the key differentiator in this chase. Start by integrating data from various systems, including the CRM system, usage logs, customer satisfaction metrics and interactions. How do we identify at-risk customers based on the available customer data?

AI 40

AI Net Promoter Score Predictive Analytics Artificial Intelligence 40