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Confero Confero has been around for nearly 40 years and specializes in mysteryshopping and customer surveys. Their in-depth analysis of unstructured data and verbatim feedback provides valuable insights. Like Interaction Metrics, they also use practices proven to improve survey response rates.
in 2018 where his passion for delivering CX strategies for organizations was seeded in MysteryShopping and Customer Satisfaction research. He is an author of the book ‘Message Me’ that talks about the future of customer service in the era of social messaging and artificialintelligence.
In most cases it’s an artificiallyintelligent virtual agent that greets you in the corner of the screen with the option to continue the conversation with the AI or transfer to an agent. Top 5 CX Gaps in Messaging and Chat : We mysteryshopped some famous brands. What is chat?
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