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Top Customer Satisfaction Survey Companies of 2025

InteractionMetrics

Confero Confero has been around for nearly 40 years and specializes in mystery shopping and customer surveys. Their in-depth analysis of unstructured data and verbatim feedback provides valuable insights. Like Interaction Metrics, they also use practices proven to improve survey response rates.

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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

in 2018 where his passion for delivering CX strategies for organizations was seeded in Mystery Shopping and Customer Satisfaction research. He is an author of the book ‘Message Me’ that talks about the future of customer service in the era of social messaging and artificial intelligence.

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Chat Vs. Messaging: More Than Meets the Emoji

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In most cases it’s an artificially intelligent virtual agent that greets you in the corner of the screen with the option to continue the conversation with the AI or transfer to an agent. Top 5 CX Gaps in Messaging and Chat : We mystery shopped some famous brands. What is chat?