Execs In The Know

MAY 4, 2023

I started on the sales side and represented Texas and that’s where the magic opportunity came for me to move into CX. So, while loyalty and service have always been at the core of the brand, we knew we needed to get post-purchase behavior, word of mouth, and Net Promoter Score (NPS) right. That’s when my journey with YETI began.

Net Promoter Score 98

Net Promoter Score Artificial Intelligence Text Analytics CX 98

VOZIQ

AUGUST 28, 2024

These solutions leverage the power of artificial intelligence and proprietary machine learning models to enable subscription businesses to run data-driven campaigns to reduce customer churn, increase subscription revenue, improve NPS, and maximize customer lifetime value (CLV).

AI 40

AI Artificial Intelligence Machine Learning NPS 40

Intercom

AUGUST 11, 2022

It’s hard to truly understand your customers when you’re chasing that point increase in NPS or to empathize with their problems when you’re spending all day looking at charts on a computer screen. We track every metric, create all kinds of dashboards, and use them to inform our every move. Liam: So, we’re not saying get rid of data.

Start-ups 59

Start-ups NPS Sentiment Analysis Artificial Intelligence 59