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25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

Rachel Ivers worked as an Inside Sales Representative for 8z Real Estate for one and a half years. She also worked for zavvie, a real estate marketing startup. Additionally, she works at the CU Boulder Real Estate Center. So much of contact center efficiency hinges on using the right technology.

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What’s Actually Happening in AI and How Uniphore Is Advancing Language Understanding

Uniphore

Artificial intelligence (AI) is a field that often attracts hyperbole and misinformation fueled by a general lack of understanding. In reality, AI isn’t close to having the cognitive capacity to surpass human intelligence. Advances in Artificial Intelligence. Real Estate. Defense and Military.

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Amazing Business Radio: Deon Nicholas

Shep Hyken

He shares how companies can use AI and technology to help customer support agents and customers find the best resolution. Quotes: “The three most important factors in real estate are location, location, location. Everything that we have ever done in humanity has been about building technology by people, for people.

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Digital Transformation: What is it? 10 Successful Big Brand Examples

Aquire

Digital transformation happens when companies adopt digital technologies to create innovation, improve business processes, and offer better value to their customers. True digital transformation takes place across two distinct dimensions: Integration of digital technology. Technology creates fundamental changes in business models.

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Incredibly Useful Call Center Technology Trends for Businesses

MattsenKumar

Call centers can bank upon the nascent opportunities by identifying the right call center technology trends and build robust processes around them. Identifying call center technology trends and teaching them as a culture at your customer service centers can work in your favor. Call Center Technology Trends.

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33 Chatbot Statistics and Trends to Watch in 2022

Aquire

Get our complete guide to learn more about the nuts and bolts of chatbot technology, and how to implement successful chatbots. Fifty-six percent of companies say conversational bots drive disruption in their industry, and 43 percent report their competitors are already implementing the technology. MIT Technology Review ).

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Workforce Management Software Improves Employee Engagement

DMG Consulting

Executives are rethinking their real-estate budgets and how to configure their offices. Leaders are reconsidering the importance of informal (water cooler) meetings and whether these in-the-office experiences are positive or negative.