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What’s Actually Happening in AI and How Uniphore Is Advancing Language Understanding

Uniphore

Artificial intelligence (AI) is a field that often attracts hyperbole and misinformation fueled by a general lack of understanding. In reality, AI isn’t close to having the cognitive capacity to surpass human intelligence. Advances in Artificial Intelligence. Real Estate. Defense and Military.

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Amazing Business Radio: Deon Nicholas

Shep Hyken

He shares how companies can use AI and technology to help customer support agents and customers find the best resolution. Quotes: “The three most important factors in real estate are location, location, location. Everything that we have ever done in humanity has been about building technology by people, for people.

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Digital Transformation: What is it? 10 Successful Big Brand Examples

Aquire

Digital transformation happens when companies adopt digital technologies to create innovation, improve business processes, and offer better value to their customers. True digital transformation takes place across two distinct dimensions: Integration of digital technology. Technology creates fundamental changes in business models.

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Incredibly Useful Call Center Technology Trends for Businesses

MattsenKumar

Call centers can bank upon the nascent opportunities by identifying the right call center technology trends and build robust processes around them. Identifying call center technology trends and teaching them as a culture at your customer service centers can work in your favor. Call Center Technology Trends.

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Contact Centers’ Digital Transformation Has Only Begun

DMG Consulting

Companies have reduced their physical presence and, whenever possible, real estate costs. It’s time for companies to give customers what they want, which is artificial intelligence-enabled omnichannel self-service solutions, as these have become consumers’ preferred method of conducting business.

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33 Chatbot Statistics and Trends to Watch in 2022

Aquire

Get our complete guide to learn more about the nuts and bolts of chatbot technology, and how to implement successful chatbots. Fifty-six percent of companies say conversational bots drive disruption in their industry, and 43 percent report their competitors are already implementing the technology. MIT Technology Review ).

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AI and the Contact Center Staffing Challenge

DMG Consulting

This is one of the many reasons artificial intelligence (AI) is proving to be valuable for contact centers. Market influencers and pundits are stirring up debate about AI technology replacing live agents. AI can provide some relief to organizations struggling to hire and retain contact center agents.