eglobalis

NOVEMBER 3, 2024

Advanced data analysis, such as behavioural analytics and sentiment analysis, also provides a quantitative view of client preferences and emotional responses, helping to anticipate issues before they arise and to personalize interactions at every touchpoint.

CX 515

CX B2B Innovation Sentiment Analysis 515

TeamSupport

SEPTEMBER 21, 2018

More companies are incorporating artificial intelligence (AI) into their customer support teams to improve relationships. This is where AI technology using sentiment analysis can help agents determine when to escalate issues and who should handle them. Fortunately, this process doesn’t need to continue in the future.

Sentiment Analysis 74

Sentiment Analysis AI Artificial Intelligence Transportation 74

CSAT.AI

MAY 15, 2018

Mention Artificial Intelligence (AI) to many and it still conjures images of sci-fi films with robots plotting to take over the world. Artificial Intelligence as a general term began in the 1950s and though it hasn’t taken over the world it has improved it. We Already use AI. AI Solves Problems. Retrieved from.

AI 52

AI Artificial Intelligence Customer Service Machine Learning 52