CommBox

JUNE 4, 2024

AI technology helps businesses to exploit large amounts of data from client interactions powered by advanced analytic tools; this data gives valuable insights that help to improve service quality and drive success. Businesses need high-quality, precise, structured data—the cornerstone for accurate predictive modelling.

Predictive Analytics 52

Predictive Analytics AI Artificial Intelligence Structured Data 52

Customer Experience Matrix

JUNE 28, 2010

Saffron generally relies on external systems to identify entities within source data, classify them into the specified categories, and report their associations to Saffron. Saffron can load structured data as well. Saffron runs on a 64 bit “soft appliance” that distributes its data over clusters of server drives.

Technology 67

Technology Technology Artificial Intelligence Structured Data 67

Customer Experience Matrix

MARCH 3, 2019

Informatica lays out the contrast quite nicely: they characterize MDM as limited to highly governed, structured data that delivers the “best version of the truth” about master objects (customers, products, supplier, etc.), It illustrates the difference between MDM and CDP. This is one of those questions we still get fairly often.

Unstructured Data 82

Unstructured Data Machine Learning Artificial Intelligence Government 82

Execs In The Know

APRIL 12, 2024

Summaries + Transcription: A Foundation of Intelligence Taking your AI journey seriously involves more than just implementing isolated solutions; it requires building a structured, data-driven foundation. By structuring data from the get-go, you ensure that subsequent AI solutions have a solid base to build upon.

AI 52

AI Contact Center Structured Data Artificial Intelligence 52

Lumoa

MARCH 20, 2018

artificial intelligence Artificial Intelligence (AI) is still the same old good AI, but now it’s brought to the customer experience field. text analytics Text Analytics (text mining) includes a set of techniques that structure information arriving in text format— for instance free text customer feedback.

Net Promoter Score 107

Net Promoter Score Customer Experience CEM B2C 107

DMG Consulting

FEBRUARY 25, 2019

Speech analytics is getting a new lease on life courtesy of artificial intelligence (AI), machine learning, and the digital transformation. Speech and text analytics provide essential input into the CJA process by capturing spoken and written conversations and converting them into structured data for analysis.

AI 48

AI Machine Learning Text Analytics Predictive Analytics 48

Lumoa

JANUARY 23, 2018

Text analytics includes a set of techniques that structure information arriving in text format— in this case, free text customer feedback. The purpose is to convert unstructured text into meaningful structured data to support business analysis and decision making. Topic analysis reveals topics that are most talked about.

Text Analytics 114

Text Analytics Sentiment Analysis NPS Net Promoter Score 114

DMG Consulting

OCTOBER 18, 2017

Currently, there are two categories of speech analytics vendors in the market: a large group of competitors who sell basic applications that focus on identifying key words and phrases, and a smaller set of feature-rich solution providers who offer extensive business intelligence platforms that provide enterprise-level data.

Contact Center 48

Contact Center Text Analytics Artificial Intelligence Machine Learning 48

Customer Experience Matrix

MARCH 3, 2017

The system can accept feeds from major advertising systems ( GoogleAdwords , Bing , Facebook Ads ), from Web analytics ( Google Analytics , Mixpanel ), and various data stores ( MySQL , Amazon Redshift and S3 , MongoDB , Apache Hive , etc.). CaliberMind has embedded a third-party data load and transformation tool to manage such inputs.

B2B 48

B2B Unstructured Data Machine Learning Structured Data 48

Lumoa

MARCH 20, 2018

artificial intelligence Artificial Intelligence (AI) is still the same old good AI, but now it’s brought to the customer experience field. text analytics Text Analytics (text mining) includes a set of techniques that structure information arriving in text format— for instance free text customer feedback.

Net Promoter Score 60

Net Promoter Score Customer Experience CEM B2C 60

Steven Van Belleghem

MAY 19, 2020

While the customer contact sector has always been at the forefront of innovative solutions and while we are convinced that artificial intelligence will play a big role in optimizing the customer contact between companies and customers, the human touch is now more than ever the most important factor in the contact center.

Contact Center 52

Contact Center E-commerce Start-ups Innovation 52