The opinion of 6 experts on the future of contact centers in a post-corona world
Steven Van Belleghem
MAY 19, 2020
Nobody is arriving late because they were stuck in traffic or the public transport was delayed. We see this evolution on progressing over two dimensions: the complexity of the tasks and the complexity of the data that is handled in those tasks. Future of customer contact. Certainly the human touch has grown more important.
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