TeamSupport

APRIL 15, 2021

It enables you to create touchpoints that never existed before. Artificial intelligence (AI) and Machine Learning. Artificial intelligence and machine learning studies consumer behavior and purchasing habits. She writes about B2B Marketing, Big Data, Artificial Intelligence, and other technological innovations.

Technology 106

Technology Technology Artificial Intelligence Machine Learning 106

Fonolo

JANUARY 8, 2019

From January 20 – 23, 2019, a whopping 3,000 customers, partners, industry analysts, and executives will congregate in Austin, Texas for the event. Social Media as a Contact Center Touchpoint. Artificial Intelligence (AI): Hero or Villain? What’s Inside: Gamification in the Contact Center. Investing in Agents.

Contact Center 73

Contact Center Artificial Intelligence Social Media Touchpoint 73

Execs In The Know

JANUARY 29, 2023

Kicking off on March 1, 2023, we’re taking CRS to Austin, Texas, to explore “Creating Moments That Matter” with our global community of CX leaders. But keeping pace with customer expectations and motivations is its own unique experience, and both have shifted considerably over the past year. Why does attending CRS matter more than you think?

CX 90

CX Hospitality Hospitality Actionable Insights 90