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Wednesday, July 24th ArtificialIntelligence and Machine Learning. Wednesday, July 24th ArtificialIntelligence. On day 2, we have artificialintelligence and related technology taking center stage. Artificialintelligence is a hot topic as well as a fast-growing industry. Billion in 2022.
Forsta offers scalable Voice of the Customer (VoC), Voice of the Employee (VoE), and survey options, from quick polls to advanced data collection, that fuel actionable insights in real-time.
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The cloud helped support the migration from on-site to work-at-home (WAH), analytics provided insight into the voice of the customer (VoC) and employee (VoE), and artificialintelligence (AI) and automation boosted contact center performance. For many contact centers, technology saved the day as businesses transformed.
A leader in customer experience, he has spent years in leading successful CX, Voice of the Customer (VoC), and marketing teams. Nick Lygo-Baker – CCXP, CMRS, CX Strategy & VoC Expert, Owner & Founding Director at Paradigm CX. LinkedIn : [link] /. Website : [link]. LinkedIn : [link]. Website : [link]. LinkedIn : [link].
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