Customer Think

JULY 9, 2024

In the ever-evolving landscape of B2B marketing, analytics play a crucial role in understanding customer behavior, optimizing campaigns, and driving business growth. However, leveraging marketing analytics effectively can be fraught with challenges.

B2B 111

B2B Business Growth 111

ECXO

APRIL 28, 2021

Customer Success – Sowing the Seeds for Mutual Growth. While the role of customer success is not new, it has rapidly become mainstream as companies now recognize its contribution to business growth. While customer success locks business outcomes, CX locks customer sentiment.

B2C 290

B2C CX B2B Business Growth 290

Retently

AUGUST 5, 2024

Welcome to The Ultimate Guide to the Best B2B NPS Software of 2024 ! If you’re looking to boost your customer satisfaction and drive business growth, you’ve come to the right place. So, let us guide you through the best B2B NPS software options of 2024. B2B mid-market businesses need advanced features and scalability.

NPS 100

NPS B2B Net Promoter Score Actionable Insights 100

Intercom, Inc.

MARCH 11, 2021

On the surface, B2B customer support issues might look quite different from those of B2C. Typically, B2B issues can be more complex, require the collaboration of a lot more departments within the company, and are often in direct dialogue with the consumer, rather than a buying team or committee. Know your user.

B2C 118

B2C B2B Social Media Start-ups 118

Totango

SEPTEMBER 22, 2022

SaaS Tools to Jumpstart Your Business Growth: Five Essential Apps. Software-as-a-Service ( SaaS ) tools automate your business functions, fueling your growth by increasing efficiency. Here we’ll guide you through the essential SaaS tools you need for business growth. SaaS Customer Success Tool.

Business Growth 71

Business Growth CRM Social Media Sales 71

Retently

MARCH 11, 2025

Their work directly impacts business growth by reducing complaints, improving support efficiency, and enhancing customer retention, they drive higher revenue and lower churn. CX Managers arent just fixers but business growth drivers. Can we automate responses without losing that personal touch?

CX 115

CX Customer Experience Net Promoter Score NPS 115

Intercom, Inc.

FEBRUARY 11, 2020

A commercial relationship is based on an exchange of value: the business provides a product or service, and the customer pays for it. A great commercial relationship also brings in aspects of a personal relationship, and at Intercom we believe that better relationships are the secret to faster business growth.

Scorecard 282

Scorecard B2B Business Growth Customer Relationship 282

Intercom, Inc.

NOVEMBER 18, 2019

B2C companies were twice as likely as B2B companies to be satisfied with their chatbot investments, perhaps due to the fact that B2C queries are generally more repetitive and less complex than B2B ones. What it means for businesses. Chatbots are absolutely the future of scaling business growth.

B2C 42

B2C Sales B2B Start-ups 42

Lumoa

FEBRUARY 9, 2023

B2B Customer Experience B2B Customer Experience is, simply put, the experience and interactions with your company of a B2B customer. The situation when B2B CX was very distant from B2C CX has been rapidly changing. Now at least 80% of B2B buyers now expect the same buying experience as B2C customers.

Net Promoter Score 167

Net Promoter Score Customer Experience B2C Social Media 167

Intercom, Inc.

OCTOBER 18, 2021

So much depends on the type of business you’re running. A $99 B2B SaaS app will define engagement very differently to an e-commerce website. We found that a lot of the “best practice” advice on product analytics was useful for introducing concepts, but that the rules weren’t uniformly applicable.

E-commerce 269

E-commerce Start-ups Finance Customer Acquisition 269

Intercom, Inc.

AUGUST 13, 2020

Our Senior Managing Editor Fiona Lee sat down with Yoli to learn exactly how embracing a conversational mindset has accelerated the company’s growth. This is Scale , Intercom’s podcast series on driving business growth through customer relationships. The results have been impressive with Yoli seeing 3X pipeline growth.

Social Media 209

Social Media AI Sales B2B 209

SurveySensum

AUGUST 3, 2023

Imagine you run a B2B marketing software company that provides innovative marketing solutions to small businesses. This is where B2B SaaS feedback software comes to the rescue! So, without further ado, let’s explore the top 10 B2B SaaS feedback software options that can revolutionize the way you do business!

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

TeamSupport

SEPTEMBER 6, 2022

If you didn’t raise your hand at all – and not only because you are in a public space and are wary of strangers seeing you perform erratic movements – then you better quickly learn why your B2B business needs to be customer centric. Get up to date now on the most important business trend of our era and why it’s so imperative.

B2B 98

B2B NPS Business Growth Business Operations 98

Confirmit

JANUARY 9, 2018

B2B Organizations need a better way to collect, analyze, and react to customer, market, and employee feedback. We help B2B organizations listen to customers, markets, and employees. Then we help you analyze insights and facilitate action to drive business growth. Confirmit’s solutions can do all this!

B2B 40

B2B Voice of the Customer Business Growth 40

Confirmit

JANUARY 9, 2018

B2B Organizations need a better way to collect, analyze, and react to customer, market, and employee feedback. We help B2B organizations listen to customers, markets, and employees. Then we help you analyze insights and facilitate action to drive business growth. Confirmit’s solutions can do all this!

B2B 40

B2B Voice of the Customer Business Growth 40

SurveySensum

SEPTEMBER 13, 2023

In the dynamic landscape of B2B manufacturing, where innovation is the lifeblood of progress, the power of customer feedback cannot be overstated. Let’s dive in together and explore the world of B2B manufacturing feedback tools. What are B2B manufacturing feedback tools? Why should you use B2B manufacturing feedback tools?

Manufacturing 52

Manufacturing B2B Compliance NPS 52

Intercom, Inc.

MAY 13, 2022

Useful for brands both large and small – as well as for B2C and B2B marketers – leads are vital to a business’ growth and sustainability, but many companies struggle with how to generate solid, actionable customer leads. . What is the difference between a lead and a prospect?

Social Media 118

Social Media B2C B2B Sales 118

Adrian Swinscoe

MARCH 21, 2024

This is a guest post by Rhys Williams, a freelance content marketing writer specialising in B2B SaaS, martech and personalisation. While there are plenty of positive […] The post Customer Advocacy – An Untapped Asset first appeared on Adrian Swinscoe.

B2B 113

B2B Business Growth Customer Relationship Customer Experience Management 113

SurveySensum

DECEMBER 18, 2024

Source: Retently 2024 NPS Benchmarks for B2B & B2C Analyze and benchmark your NPS with SurveySensums NPS experts and stay ahead of the competition! Lets now understand why NPS is important for business growth. Here is a study of NPS benchmarks that reveals the average NPS score of different industries in 2024.

Net Promoter Score 52

Net Promoter Score NPS Actionable Insights Non-Profits 52

Zendesk

MAY 11, 2022

Slack integration with Zendesk messaging brings the same kind of conversational experiences built for B2B and B2C companies into the workplace for B2E (business-to-employee). That’s nearly double the rates seen by customer-facing support teams at B2B and B2C companies. This is why our platform is agile, open, and flexible.

CRM 98

CRM B2C Compliance Customer Relationship 98

CommBox

SEPTEMBER 20, 2021

In 2021, Gartner found that 80% of the service industry leaders in B2B and B2C organizations rate migrating to self-service as their top priority, then upgrading contact center technology (79%) and automating customer service processes (77%). . Meeting their expectations is crucial to reduce customer churn and increase your business growth.

AI 96

AI Customer Service B2C Real Estate 96

Totango

JANUARY 22, 2024

Customer success will be the C-suite partner for growth The current enterprise B2B environment is marked by fierce competition, complex stakeholders, and an urgency to demonstrate end-to-end value to both customers and the business.

AI 100

AI Engineering Business Growth Customer Acquisition 100

SurveySensum

DECEMBER 2, 2024

CustomerGauge B2B organizations Provides a robust and advanced analytics and reporting feature Multi-channel feedback collection Create custom dashboards for displaying real-time results Contact for pricing details 4.7 How Quickly Can You Turn Customer Feedback into Business Growth?

Sentiment Analysis 52

Sentiment Analysis Start-ups AI Customer Feedback 52

Intercom, Inc.

APRIL 29, 2021

Like, say, merging the idea of a reality TV docu-series with one of the key use cases of a fast-growing B2B startup. This is Scale , Intercom’s podcast series on driving business growth through customer relationships. Reality show meets B2B. How one company proved the ROI of its engrossing video series. Dee: I like it.

Innovation 118

Innovation B2B Start-ups Education 118

Customer Experience Matrix

OCTOBER 11, 2012

During the call, company management reported little overlap in clients: ExactTarget sells mostly to B2C enterprise marketers, while Pardot sells to small and mid-size B2B. ExactTarget also said their relationship with Marketo , announced June 2011 and now ended, had produced little business. In itself, that's not so terrible.

B2C 87

B2C B2B Sales Business Growth 87

Sprinklr

AUGUST 12, 2021

The benefits are clear: new business growth, increased competitive advantage, and an improved customer experience across all touchpoints. According to research from LinkedIn, 92% of financial advisors who use social media for business say social media has helped them gain new clients.

Social Media 111

Social Media Education Sales Compliance 111

Customer Bliss

FEBRUARY 23, 2016

Even B2B brands, which traditionally focuses on sales rather than organic customer growth, are starting to adopt this head of customer experience role in droves. They must be able to attach the work to the bottom line of business growth. They are able to present road maps and show growth.

Customer Experience 92

Customer Experience CX B2B Start-ups 92

Totango

MAY 15, 2024

They underscored that now is a serendipitous moment to be bold, curious, and confident in their pursuit of continued growth. It behooves us to recognize barriers and biases that often mask what our team members need to be fulfilled and challenged in their roles.

AI 110

AI Sales Innovation B2B 110

InteractionMetrics

JANUARY 31, 2025

Satrix Solutions Satrix Solutions is an excellent option for businesses looking for expert guidance in B2B customer experience and voice of customer services. Companies that provide more extensive survey services and focus heavily on customer experience ranked higher on this list.

Customer Satisfaction 52

Customer Satisfaction Social Media Mystery Shopping Net Promoter Score 52

SurveySensum

DECEMBER 4, 2024

This CX metric has the ability to gauge customer loyalty and predict business growth. For example, a score of 30 in B2B cannot necessarily mean a good score. Suggested Read: How to Implement NPS in B2B ? But when every bank strives to achieve the same, how can you get a competitive edge?

NPS 52

NPS Net Promoter Score Close the Loop Customer Loyalty 52

SugarCRM

NOVEMBER 25, 2021

How Changes in B2B Buying Behavior Impact Website Strategy. Today’s buyers’ behavior has changed, as 68% of B2B buyers indicate an increase in the length of their buying cycle in the last year. How Marketing Automation Can Help You Generate Business Growth Through Your Website.

B2B 55

B2B Artificial Intelligence CRM Entertainment 55

Aquire

JANUARY 6, 2022

And with the rise of the digital workforce, the right online business tools can really help improve how you run your business. This is a complete list of the best online business tools to skyrocket business growth. 10 Clearbit – B2B Data. For enterprise pricing, contact Canva’s sales department. #10

Social Media 105

Social Media Invoicing CRM Start-ups 105

Shep Hyken

NOVEMBER 29, 2021

If you are in a business that ships merchandise, then you must read this article. Yes, it’s focused on retail, but with supply-chain issues hitting virtually every industry (B2C and B2B), the ideas shared in this article are applicable to most businesses.

Customer Service 81

Customer Service Retail B2C Start-ups 81

SurveySensum

JULY 14, 2020

He specializes in customer success, customer experience, SaaS start-ups, B2B & B2C marketing strategy, and e-commerce. Rajeev Karkhanis has over 30 years of experience in delivering business growth and direction on overall operations and revenue goal performance. LinkedIn: [link]. Website : [link]. Website : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Intercom, Inc.

JANUARY 5, 2022

This is Scale , Intercom’s podcast series on driving business growth through customer relationships. Liam: Why is it so important for B2B companies to be SOC 2 compliant as they scale? SOC 2 compliance: A Beginner’s Guide. Evernote’s CTO on Your Biggest Security Worries From 3 to 300 Employees. The LinkedIn Incident.

Compliance 211

Compliance Engineering Start-ups Invoicing 211

Customer Bliss

AUGUST 1, 2017

Prior to joining Aon Tom was employed as a Senior Customer Experience Analyst for Forrester Research during which he worked with client business and technology leaders to develop customer-obsessed strategies to drive business growth.

Customer Experience 0

Customer Experience Retail B2C Government 0

SurveySensum

JANUARY 16, 2025

What is Qualtrics Platform Overview Qualtrics is a popular experience management tool businesses use to design their CX strategies and improve customer experience. The solution works best for industries like Education, Healthcare software, Technology, Retail , Financial Services, B2B, Travel, Hospitality, etc.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52