Retently

JANUARY 13, 2019

Net Promoter Score® (NPS®) is usually correlated with a business’ growth potential – and for good reason. When it comes to client distribution, especially in B2B, a different approach would be to also consider the role of those who respond to your surveys. NPS distribution.

NPS 72

NPS Net Promoter Score Sentiment Analysis Customer Satisfaction 72

SurveySensum

NOVEMBER 6, 2023

The Benefits of Turning NPS Feedback into Action The Right NPS Methodology Step 1: Collect NPS Feedback Regularly Step 2: Analyze your NPS Feedback Step 3: Close the Loop With your Customers Step 4: Take Action on your NPS Feedback Step 5: Communicate the Action Taken to Your Customers Conclusion What is NPS? But Why is NPS Important?

NPS 52

NPS Close the Loop Text Analytics Customer Satisfaction 52

Gainsight

JANUARY 12, 2021

Her team manages nine B2B products across 4,500 accounts in the Americas. In the past year, she has seen an increase in small and medium-sized businesses’ interest in all products, especially e-commerce. Gainsight also allows us to close the loop after a webinar. Nick: Adobe has a very metrics oriented culture.

Gaming 59

Gaming E-commerce Close the Loop Education 59

SurveySensum

JANUARY 16, 2025

What is Qualtrics Platform Overview Qualtrics is a popular experience management tool businesses use to design their CX strategies and improve customer experience. The solution works best for industries like Education, Healthcare software, Technology, Retail , Financial Services, B2B, Travel, Hospitality, etc.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

Retently

FEBRUARY 9, 2024

Key Takeaways Customer feedback questionnaires are a valuable resource for understanding customer expectations and experiences, shaping products/services, and fostering brand loyalty, all of which fuel business growth. Effective customer feedback surveys require setting clear objectives, choosing suitable question types (e.g.,

Customer Feedback 94

Customer Feedback Net Promoter Score Customer Satisfaction NPS 94

Retently

JUNE 28, 2022

A good Net Promoter Score can fuel your business growth, generate word-of-mouth referrals from Promoters and help you bring in more business without spending as much on traditional advertising or inbound marketing. Start turning your Promoters into brand advocates now and fuel your business growth with Retently.

NPS 148

NPS Net Promoter Score Social Media Close the Loop 148

Qualtrics

APRIL 14, 2021

Business, sales and marketing leaders are embracing B2B CX programs to optimize customer experience, but it’s not easy. We explore 6 successful B2B CX examples to share what you can do in your company. But what about business to business? B2B businesses are different.

B2B 26

B2B Close the Loop CX B2C 26

SurveySensum

DECEMBER 22, 2023

Monitor the effectiveness of closing the feedback loop process, ensuring they lead to actual improvements and are not merely closed without action. Involve higher-level management and executives in closing the loop process. Get started to close the feedback loop in real-time! Neal Woodson – No!

NPS 52

NPS Gaming Education Customer Satisfaction 52

SurveySensum

APRIL 18, 2025

Whether you’re in B2B, NBFC, automotive, retail, or SaaS, creating and analyzing CX surveys shouldnt feel like a chore. With SurveySensum, you get AI-powered text and sentiment analysis, real-time dashboards, closed-loop ticketing, WhatsApp surveys, and cross-tab analysis so every response actually leads to smarter decisions.

E-commerce 52

E-commerce Sentiment Analysis Start-ups CRM 52