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Digital Transformation in Customer Service: 5 Inspirational Success Stories (Part 3 of 4)

Comm100

SEPTEMBER 28, 2021

Lake Michigan Credit Union – Improving Member Support with Live Chat & Chatbot . Founded in 1933, Lake Michigan Credit Union (LMCU) is one of the largest credit unions in the United States, with more than half a million members. Nate Knox, Applications Support, Lake Michigan Credit Union. Business Operations Manage, Fitbit.

Customer Service 92
Customer Service AI B2C Technology 92
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The Best Live Chat Examples – 5 Use Cases for Any Industry

Comm100

FEBRUARY 9, 2021

Back in 2019, Fitbit Health Solutions – the B2B side of the popular fitness tracking watch maker – were in the need of lead generation tool that would make it easier for prospects to connect with them. Business Operations Manager at Fitbit Health Solutions. Lake Michigan Credit Union – Boosting member engagement.

Sales 60
Sales Social Media Manufacturing Customer Satisfaction 60
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