Confirmit

DECEMBER 4, 2018

There are three key building blocks forming our approach to enabling B2B organizations to get their Confirmit CX program up and running quickly. CRM Integrations and standard action workflows for case management are also available. Voice of the Customer Factsheets. What are Confirmit’s Accelerators?

B2B 40

B2B VOC Text Analytics Government 40

ClearAction

MARCH 24, 2017

Voice-of-the-customer (VoC) ROI can be elusive unless you’re adamantly driving customer experience transformation. You can easily see its power in a customer experience journey map: nothing is an island — everything has a sequence and a series of connections that build upon one another. What is a value chain?

VOC 48

VOC CXM Close the Loop Voice of the Customer 48

ClearAction

DECEMBER 31, 2015

A corollary to customer experience management is this: do things for your customers, not to or from them.” ” Loving Suppliers for Customer Experience Excellence. “If every company has no intention of loving their suppliers, then what’s the point of B2B companies trying to be loved their customers?”

Customer Experience 63

Customer Experience Sports Government CXM 63

PeopleMetrics

MAY 4, 2020

For B2C companies with large numbers of customers, recover alert follow-up should be prioritized by the customer’s customer lifetime value (CLV). Start with the customers who have the highest CLV, then proceed from there. For B2B companies, every recover alert should include a follow-up — no exceptions!

Close the Loop 77

Close the Loop VOC CEM Business Administration 77