Retently

FEBRUARY 9, 2024

Creating an insightful customer feedback questionnaire can seem daunting. Dive into the steps for effective questionnaire design, crucial areas for feedback, and tactics for maximizing the valuable data you collect without the fluff. What questions do you include to not only garner responses but also drive your business forward?

Customer Feedback 92

Customer Feedback Net Promoter Score Customer Satisfaction NPS 92

Lumoa

MARCH 20, 2018

Whether you’re new to customer experience or coming for little inspiration, this is the right place. Long-term actions are based on the analytics results of the customer feedback. Later, communicate the changes and improvements you’ve done based on customer feedback back to your customers. So let’s start!

Net Promoter Score 107

Net Promoter Score Customer Experience CEM B2C 107

ClearAction

AUGUST 2, 2016

Using B2B VoC to Transform Customer Experience Lynn Hunsaker. Customer experience transformation is the top priority of business-to-business (B2B) companies that track customer survey data. That’s according to a series of global B2B customer experience studies that I led.

VOC 54

VOC B2B Customer Experience Close the Loop 54

SurveySensum

AUGUST 21, 2023

That’s why understanding the importance of customer retention and implementing effective B2B SaaS customer retention strategies are crucial. We will explore 10 surefire practical customer retention strategies that can help you comprehend customer churn , identify key benchmarks, and create a revenue-focused strategy.

Customer Retention 52

Customer Retention B2B Close the Loop NPS 52

Waypoint Group

MAY 28, 2015

Unfortunately for B2B companies, getting a boost in sales doesn’t come from a Tonight Show debut or a Colbert Bump, like it would for artists or public figures. If you’re a B2B marketer, you may attempt to make a viral video, or better yet, use a strategic account based approach to engage with prospects. Here’s the thing.

B2B 56

B2B Close the Loop NPS Customer Feedback 56

SurveySensum

AUGUST 8, 2023

According to a Microsoft Dynamics 365 State of Global Customer Service Report , 95% of consumers consider good B2B customer service essential for earning loyalty. Remember the old saying, “A happy customer is a loyal customer”? That’s where customer feedback comes into play.

B2B 52

B2B Customer Service Touchpoint Customer Feedback 52

SurveySensum

APRIL 7, 2025

Understanding Its Value for CX Professionals SurveyMonkey is a feedback management tool widely used for gathering customer feedback, offering drag-and-drop survey design and data analysis tools that yield actionable insights. It is known for taking relevant action on the feedback that actually drives revenue.

Text Analytics 52

Text Analytics Actionable Insights AI NPS 52

Lumoa

APRIL 24, 2018

Peter Lavers Customer Experience and CRM Expert. NPS is NOT the answer to everything like some would have us believe - especially in corporate / B2B key account management where long-term trust and relationship quality are key. Another reason I'm neutral is the customer feedback loop. blog linkedin twitter Why?

NPS 126

NPS CX Net Promoter Score Close the Loop 126

SurveySensum

JULY 21, 2023

Allocating resources to attract new customers is indeed expensive compared to nurturing and retaining your current customer base. That’s why here in this blog we will talk about the top 11 B2B customer retention strategies. By doing so, you can nurture lasting relationships and drive customer loyalty.

Customer Retention 52

Customer Retention B2B Net Promoter Score Touchpoint 52

SurveySensum

AUGUST 3, 2023

Imagine you run a B2B marketing software company that provides innovative marketing solutions to small businesses. But you’re not quite sure how it’s being received by your customers. This is where B2B SaaS feedback software comes to the rescue! What is B2B SaaS feedback software?

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

Retently

JULY 8, 2024

It has a weak audience orientation If you’re running a B2B business, capturing responses for NPS surveys can be a little tricky, since there’s no clear way of identifying the client’s actual perception. It’s imperative to close the loop and understand why your customers gave you the feedback.

Net Promoter Score 148

Net Promoter Score NPS Non-Profits Customer Satisfaction 148

SurveySensum

NOVEMBER 22, 2021

What does closed-loop feedback or closing the loop really mean? Why should you close the feedback loop? How to Close the Loop? Types of Closed-Loop Feedback. Inner Customer Feedback Loop. Outer Customer Feedback Loop .

Close the Loop 52

Close the Loop B2C B2B Customer Feedback 52

Retently

MAY 25, 2022

Customers will be more open to sharing their opinions when they know nobody would see their name. This problem is extremely common, especially in the world of B2B, where no one wants to come off as rude or mean towards an important supplier or partner. Start Collecting Actionable Customer Feedback With Retently.

NPS 132

NPS Net Promoter Score Start-ups Close the Loop 132

Gainsight

OCTOBER 5, 2020

Why should you involve your customers and users in the Product feedback and ideation process? Getting customer feedback isn’t a new concept. From a product development standpoint, customer feedback is vital. The Classic One-Way Customer Feedback Process. Did you speak to the customer about it?

Customer Feedback 52

Customer Feedback Close the Loop VOC Education 52

Qualtrics

JULY 18, 2019

If your company is growing fast, and you understand how taking action can lead to increased sales or business process improvements that impact the bottom line, it can be tempting to simply take feedback and run with it. But there’s an important follow-on step: close the loop with customers. It’s equally as important.

Close the Loop 49

Close the Loop Government Customer Feedback Construction 49

Lumoa

FEBRUARY 15, 2021

Below, we are going to cover some of the more common integrations our customers at Lumoa use to provide an example of how they work. Send customer feedback to Lumoa You can easily send the feedback that you collect to Lumoa. For example, Lumoa has very clear open APIs and you can easily integrate into any modern platform.

Customer Experience 88

Customer Experience CRM Finance Close the Loop 88

Waypoint Group

DECEMBER 15, 2015

Humanity’s VP of Client Services, Paul Piazza, reached out to Waypoint Group to leverage B2B customer feedback in a way that would help his team better understand what customers really want and need from their product. The post Does Your B2B Feedback Program Save 46 Accounts in 3 Months?

B2B 40

B2B Close the Loop Innovation Customer Feedback 40

Gainsight

SEPTEMBER 14, 2020

As the world around us continues to change, it’s more important than ever that we’re listening to our customers. Collecting customer feedback is a no-brainer—in fact, 95% of businesses today collect customer sentiment in one way or another. However, only 10% of those businesses actually act on the feedback they collect.

CX 52

CX Close the Loop Customer Experience NPS 52

Lumoa

MARCH 20, 2018

Long-term actions are based on the analytics results of the customer feedback. Later, communicate the changes and improvements you’ve done based on customer feedback back to your customers. In both cases follow-up is a necessity, not a choice, if you want to build strong relationships with your customers.

Net Promoter Score 60

Net Promoter Score Customer Experience CEM B2C 60

Gainsight

JANUARY 20, 2021

Sometimes it can feel like customer comments are disappearing down a black hole. CX Center is our command center for B2B CX. It’s also helpful for customer-facing teams as they iterate on adoption and onboarding strategies. . Close the Loop. We’ve all been doing this one since we’ve been interviewing for jobs.

Close the Loop 59

Close the Loop NPS CX Construction 59

SurveySensum

SEPTEMBER 7, 2023

So, consider using a customer feedback platform like SurveySensum where CX consultants can help you with the right time to send your NPS surveys and also allow you to automate the survey-sending process. B2B B2B SaaS Survey frequency: Semi-annually or annually. B2B Service Survey Frequency: Quarterly or semi-annually.

NPS 52

NPS Net Promoter Score Close the Loop B2B 52

SurveySensum

JANUARY 16, 2025

Some of the notable byproducts of Qualtrics are Customer XM, Employee XM, Brand XM, Design XM, Core XM, and XM Dscvr. The solution works best for industries like Education, Healthcare software, Technology, Retail , Financial Services, B2B, Travel, Hospitality, etc. Close the Loop Detractors are inevitable in surveys.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

SurveySensum

DECEMBER 18, 2024

Source: Retently 2024 NPS Benchmarks for B2B & B2C Analyze and benchmark your NPS with SurveySensums NPS experts and stay ahead of the competition! Driving Customer-Centric Improvements : NPS surveys also have follow-up questions that ask customers to elaborate on their pain points. What is a Good Net Promoter Score?

Net Promoter Score 52

Net Promoter Score NPS Actionable Insights Non-Profits 52

SurveySensum

NOVEMBER 24, 2021

Deep dive into the Complaints and Validate them with the Customers. Take Action on the Customer Issues. How to communicate with your customers in B2B and B2C? NPS is a business metric that helps you gauge customer loyalty by asking a simple question, ‘How likely are you to recommend us to a friend or colleague?’.

NPS 52

NPS Net Promoter Score Sentiment Analysis B2C 52

ClearAction

NOVEMBER 16, 2023

Voice of Customer Maturity: Ultimate Guide Lynn Hunsaker Voice of customer maturity is not about scores, real-time feedback, response rates, listening posts, benchmarks, or comparisons of B2B versus B2C trends. On the positive side, managers are typically engaged in closing the loop with dissatisfied survey participants.

VOC 62

VOC B2B Close the Loop Non-Profits 62

SurveySensum

OCTOBER 20, 2023

Why is a Product Feedback Loop Important? How to Build the Product Feedback Loop: Four stages Collect Feedback Analyze the Gathered Feedback Incorporate Feedback into Product Strategy Take Follow-Up and Close the Loop Best Practices for Building and Managing a Product Feedback Loop Conclusion What is a Product Feedback Loop?

Close the Loop 52

Close the Loop Social Media Text Analytics Customer Retention 52

PeopleMetrics

FEBRUARY 25, 2022

Over the long run, collecting feedback at critical points in the customer journey gives you the data and insights you need to make strategic and iterative improvements to your service. What is a customer feedback loop? A CX process generates data and insights through customer feedback loops.

CX 71

CX Net Promoter Score Customer Experience Touchpoint 71

SurveySensum

FEBRUARY 11, 2022

Hello Customer. Medallia is an ideal tool that pushes the limits of conventional customer feedback tools. It helps you gather feedback through surveys and offers a variety of useful features. Here are the main disadvantages of Medallia that make people look for better customer feedback tools. . GetFeedback.

Close the Loop 52

Close the Loop Touchpoint NPS Customer Feedback 52

SurveySensum

AUGUST 31, 2023

By gathering feedback at this stage across the customer journey , you can uncover any initial challenges users face. But, make sure to create B2B SaaS onboarding surveys that actually yield results. 86% of the customers prefer to remain loyal if onboarding and continuous education are provided. Not just that.

Customer Satisfaction 52

Customer Satisfaction Close the Loop NPS Customer Retention 52

SurveySensum

NOVEMBER 6, 2023

The Benefits of Turning NPS Feedback into Action The Right NPS Methodology Step 1: Collect NPS Feedback Regularly Step 2: Analyze your NPS Feedback Step 3: Close the Loop With your Customers Step 4: Take Action on your NPS Feedback Step 5: Communicate the Action Taken to Your Customers Conclusion What is NPS?

NPS 52

NPS Close the Loop Text Analytics Customer Satisfaction 52

Waypoint Group

AUGUST 1, 2018

Attitudinal (heartfelt) loyalty, which must be the mainstay of B2B companies because. We all understand the notion of “trapped” customers due to high switching costs (i.e. We all understand the notion of “trapped” customers due to high switching costs (i.e. The customer certainly does… are you listening?

Net Promoter Score 56

Net Promoter Score Close the Loop Key Driver Analysis NPS 56

Retently

JANUARY 13, 2019

When it comes to client distribution, especially in B2B, a different approach would be to also consider the role of those who respond to your surveys. But solely gathering customer responses is not sufficient; understanding and responding to the collected feedback is crucial. NPS distribution.

NPS 72

NPS Net Promoter Score Sentiment Analysis Customer Satisfaction 72

ClearAction

APRIL 18, 2020

Customer experience management , as it should be managed, is alignment of the company to customers. Resolving the instance is the norm today, driven by voice-of-the-customer technology vendors’ emphasis on closing the loop with customers who rated something poorly in a survey.

Customer Experience 62

Customer Experience Net Promoter Score Innovation Close the Loop 62

Retently

DECEMBER 4, 2019

What’s more, 51% of B2B customers will avoid your brand if they have a poor customer service experience for up to two years. . Your business will also lose money because you’ll need to find new customers to take the place of the Detractors you lost. Your most unhappy customers are your greatest source of learning.

Net Promoter Score 94

Net Promoter Score NPS Social Media Start-ups 94

SurveySensum

JUNE 3, 2024

Understanding these reasons can help small business owners, like you, make more informed decisions when selecting the right survey and customer feedback tools for their needs. SurveySensum SurveySensum is an AI-enabled customer feedback tool that helps businesses improve and boost their customer experience the right way.

Text Analytics 52

Text Analytics Start-ups CX Close the Loop 52

SurveySensum

SEPTEMBER 1, 2023

If used properly, customer surveys can make a whopping success out of your marketing campaign. Customer surveys sent by an efficient customer feedback platform provide you with real data directly obtained from the customer, so you won’t have to do endless trials and errors and wonder what went wrong.

Customer Survey 52

Customer Survey Text Analytics Close the Loop Start-ups 52

SurveySensum

JANUARY 18, 2024

I recently bought a new smartphone and received a customer satisfaction survey. Being in the industry for the past 10+ years I understand the value of gathering customer feedback , so I clicked on “start survey” and set out to give my honest opinion. So, start launching targeted surveys and gather customer feedback in real-time!

Customer Survey 52

Customer Survey Close the Loop Start-ups Text Analytics 52