B2B, Close the Loop and Sentiment Analysis

Delete, Ignore, Snub or Engage? How Mature Companies Should Tackle Negative Social Media Feedback Analyses

eglobalis

OCTOBER 21, 2024

To combat this, companies can benefit from tools such as sentiment analysis, Customer Data Platforms (CDPs), and other social media analytics that assess the emotional tone and urgency of complaints. This not only closes the loop but also demonstrates a commitment to solving problems.

Social Media

Social Media B2B Sentiment Analysis B2C

AI and Real-Time Tech vs. Traditional CX Surveys: Who Will Win the Upcoming Battle?

eglobalis

MARCH 30, 2025

This article examines in detail how businesses in both B2B and B2C contexts are leveraging AI, sentiment analysis, voice-of-customer (VoC) platforms, predictive analytics, and streaming data to capture customer insights in the moment. Today, many have added real-time monitoring (current sentiment, live usage stats).

AI

AI CX Sentiment Analysis Predictive Analytics

Qualtrics vs SurveyMonkey: A Detailed Comparison for 2025

SurveySensum

JANUARY 16, 2025

The solution works best for industries like Education, Healthcare software, Technology, Retail , Financial Services, B2B, Travel, Hospitality, etc. Qualtrics provides advanced data analysis tools, including text analysis, statistical modeling, and AI-driven insights. Close the Loop Detractors are inevitable in surveys.

Sentiment Analysis

Sentiment Analysis NPS AI Text Analytics

Webinars

Future-Proof Your Firm: Smarter Tech for Stronger Returns & Simpler Workflows

A Roadmap For Modernization: How To Break Free From Your Monolith Before July 31, 2026

From Curiosity to Competitive Edge: How Mid-Market CEOs Are Using AI to Scale Smarter

MORE WEBINARS

Top 10 B2B SaaS Feedback Software

SurveySensum

AUGUST 3, 2023

Imagine you run a B2B marketing software company that provides innovative marketing solutions to small businesses. This is where B2B SaaS feedback software comes to the rescue! So, without further ado, let’s explore the top 10 B2B SaaS feedback software options that can revolutionize the way you do business!

B2B

B2B Text Analytics NPS Net Promoter Score

9 Practical Tips for an Effective NPS Data Analysis and Reporting

Retently

JANUARY 13, 2019

When it comes to client distribution, especially in B2B, a different approach would be to also consider the role of those who respond to your surveys. Feedback Sentiment Analysis. Analyzing response sentiment is a good way to identify potential issues or biased NPS data. NPS distribution.

NPS

NPS Net Promoter Score Sentiment Analysis Customer Satisfaction

6 Super-Effective Steps to Analyze the Responses of your NPS Program

SurveySensum

NOVEMBER 24, 2021

How to communicate with your customers in B2B and B2C? That’s why we created Text and Sentiment Analysis. The AI-enabled Text and Sentiment Analysis automates the entire process of tagging and saves hours of your manual work. You can click here to know more about text and sentiment analysis.

NPS

NPS Net Promoter Score Sentiment Analysis B2C

Qualtrics vs SurveyMonkey: A Detailed Comparison for 2025

SurveySensum

JANUARY 16, 2025

The solution works best for industries like Education, Healthcare software, Technology, Retail , Financial Services, B2B, Travel, Hospitality, etc. Qualtrics provides advanced data analysis tools, including text analysis, statistical modeling, and AI-driven insights. Close the Loop Detractors are inevitable in surveys.

Sentiment Analysis

Sentiment Analysis NPS AI Text Analytics

10 Best Medallia Competitors and Alternatives of 2022

SurveySensum

FEBRUARY 11, 2022

Closing the loop. Since closing the loop is very important, their team helps you with how to analyze the gathered feedback, understand the customer issues from the core, communicate with the customer that you are working on their feedback to resolve their complaints, and actually fix the problem with the relevant teams.

Close the Loop

Close the Loop Touchpoint NPS Customer Feedback

The True Cost of Using Qualtrics for Small Businesses

SurveySensum

JUNE 3, 2024

They provide end-to-end implementation support – from creating effective surveys to analyzing and prioritizing data points to close the loop and drive revenue. Now, this is where CX consultants come into the picture. But Qualtrics lack in this area. The tool serves as a perfect balance between basic and advanced features.

Text Analytics

Text Analytics Start-ups CX Close the Loop

35 Essential Questions for Your Next Customer Feedback Questionnaire

Retently

FEBRUARY 9, 2024

There are useful features available, such as word clouds or text analytics, which can help visualize common terms used by customers, as well as sentiment analysis of their feedback. Close the Feedback Loop with Effective Communication After gathering and analyzing customer feedback, it’s time to close the loop with your respondents.

Customer Feedback

Customer Feedback Net Promoter Score Customer Satisfaction NPS

Top Microsoft Forms Alternatives That Go Beyond the Basics

SurveySensum

APRIL 18, 2025

SurveyMonkey Businesses of all sizes Categorize open-ended feedback by sentiment Start quickly with 400+ templates Collect feedback globally, analyzed in your language Integrates with 200+ data and API integrations Starts at $25 per month 4.4 These figures show that SurveySensum is designed for companies that value customer satisfaction.

E-commerce

E-commerce Sentiment Analysis Start-ups CRM

Lesson #2 Revisited: AI and the Real Meaning of CX Measurement

PeopleMetrics

JANUARY 14, 2025

Sentiment Analysis and Emotion Detection AI doesnt just collect feedbackit understands the emotion behind customer comments. Sentiment analysis allows companies to gauge customer emotions, whether the feedback is positive, neutral, or negative. Example : A retail brand monitors social media mentions using AI.

Sentiment Analysis

Sentiment Analysis AI E-commerce VOC

Listen or Die with AI: The Complete Series

PeopleMetrics

APRIL 22, 2025

Lesson #22 Revisited: Start Small with Transactional VoCYoull Thank Me Later AI is changing the game in transactional VoC programs with predictive insights and automated sentiment analysis. Lesson #30 Revisited: Closing the Loop on AlertsHas AI Changed This? even while AI enhances alert prioritization.

AI

AI VOC Text Analytics NPS

Tech Customer Success

Delete, Ignore, Snub or Engage? How Mature Companies Should Tackle Negative Social Media Feedback Analyses

AI and Real-Time Tech vs. Traditional CX Surveys: Who Will Win the Upcoming Battle?

Webinars

Trending Sources

Qualtrics vs SurveyMonkey: A Detailed Comparison for 2025

Webinars

Top 10 B2B SaaS Feedback Software

9 Practical Tips for an Effective NPS Data Analysis and Reporting

6 Super-Effective Steps to Analyze the Responses of your NPS Program

Qualtrics vs SurveyMonkey: A Detailed Comparison for 2025

10 Best Medallia Competitors and Alternatives of 2022

The True Cost of Using Qualtrics for Small Businesses

35 Essential Questions for Your Next Customer Feedback Questionnaire

Top Microsoft Forms Alternatives That Go Beyond the Basics

Lesson #2 Revisited: AI and the Real Meaning of CX Measurement

Listen or Die with AI: The Complete Series

Stay Connected