eglobalis

MARCH 30, 2025

This article examines in detail how businesses in both B2B and B2C contexts are leveraging AI, sentiment analysis, voice-of-customer (VoC) platforms, predictive analytics, and streaming data to capture customer insights in the moment. Many businesses have grown frustrated with this one-size-fits-all metric.

AI 346

AI CX Sentiment Analysis Predictive Analytics 346

InteractionMetrics

OCTOBER 16, 2023

Whether you’re in B2B or retail, the six principles apply. This is a retail example, but if you are in B2B, switch out a $100 sweater for a key product on which your company stakes its claim to fame.) Analyze the data, teasing out correlations and causation if possible. Let’s get started! Interviews? Observations?)

Customer Experience 52

Customer Experience Net Promoter Score Retail CX 52

Confirmit

MAY 29, 2018

Close the loop with individual or group of customers to respond to their feedback. Analyze: Perform advanced analysis of the feedback, including structured and unstructured data, so you can improve business results and create a clear view of issues you need to address.

Voice of the Customer 40

Voice of the Customer VOC Customer Journey Map Net Promoter Score 40

PeopleMetrics

APRIL 22, 2025

Lesson #30 Revisited: Closing the Loop on AlertsHas AI Changed This? While AI can assist in analyzing trends and flagging issues, authentic human responses remain essential for building trust and loyalty. Proactively addressing feedback through Voice of Customer (VoC) surveys can help prevent negative public reviews.

AI 62

AI VOC Text Analytics NPS 62