How to prove the value of your customer experience programs – actionable advice from CX expert Jim Tincher
Intercom
APRIL 20, 2023
That’s what sets “Change Makers” apart, as customer experience expert Jim Tincher calls them. Before starting his consultancy, Heart of the Customer , Jim Tincher led customer experience efforts at Best Buy and UnitedHealth Group, and over the decades, he learned just how important it is to build a business around the customer.
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