B2B, Connecticut and Customer Service

MadKudu’s Francis Brero on how AI can boost your conversational support

Intercom, Inc.

APRIL 15, 2021

I was actually supposed to start in Connecticut, but before I started, they told me the company had moved to California to start raising VC money. So we started MadKudu with the idea of figuring out how could we help B2B SaaS companies leverage all of their data to better assess the health of their customers.

AI Start-ups B2B Predictive Analytics

How to prove the value of your customer experience programs – actionable advice from CX expert Jim Tincher

Intercom

APRIL 20, 2023

That’s what sets “Change Makers” apart, as customer experience expert Jim Tincher calls them. Before starting his consultancy, Heart of the Customer , Jim Tincher led customer experience efforts at Best Buy and UnitedHealth Group, and over the decades, he learned just how important it is to build a business around the customer.

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MadKudu’s Francis Brero on how AI can boost your conversational support

How to prove the value of your customer experience programs – actionable advice from CX expert Jim Tincher

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