SurveySensum

DECEMBER 2, 2024

Text Analytics Falls Short: While the platform provides useful tools for processing open-ended feedback, its capabilities in advanced natural language processing and sentiment analysis fall short compared to top competitors. You may find it difficult to customize the surveys or feedback tools how you want them.

Sentiment Analysis 52

Sentiment Analysis Start-ups AI Customer Feedback 52

SurveySensum

FEBRUARY 17, 2025

stop words, special characters) and structures the text for analysis. Sentiment Analysis : The tool detects the overall sentiment of the text, labeling it as positive, negative, or neutral based on tone and context. These dashboards should: Display sentiment analysis visually using graphs, heatmaps, or trend charts.

Text Analytics 52

Text Analytics Sentiment Analysis Social Media Machine Learning 52

TeamSupport

JULY 27, 2018

Customer Relationship Management (CRM) can have many different definitions, and can sometimes cause confusion. Does CRM include correspondence before a company becomes a customer, such as sales and marketing? Should CRM extend to all areas of a business, including internal IT teams who don’t interact with customers?

Customer Relationship Management 45

Customer Relationship Management Customer Relationship B2B CRM 45

TeamSupport

NOVEMBER 9, 2018

There are A LOT of features available for companies to choose from when deciding what’s important in their Business to Business (B2B) customer support software solution. Sentiment analysis – What if I told you there was a way to get a “feel” for a ticket without reading it?

B2B 53

B2B Sentiment Analysis B2C CRM 53

SurveySensum

SEPTEMBER 15, 2023

Are you struggling to meet your B2B clients’ ever-changing needs in today’s fast-paced service industry? In the realm of B2B service, staying attuned to client feedback is more crucial than ever. They empower you to gather, analyze, and act upon the insights your B2B service clients provide. You’re not alone.

B2B 52

B2B NPS Sentiment Analysis Text Analytics 52

TeamSupport

JULY 27, 2018

Customer Relationship Management (CRM) can have many different definitions, and can sometimes cause confusion. Does CRM include correspondence before a company becomes a customer, such as sales and marketing? Should CRM extend to all areas of a business, including internal IT teams who don’t interact with customers?

Customer Relationship Management 40

Customer Relationship Management Customer Relationship B2B CRM 40

SurveySensum

AUGUST 3, 2023

Imagine you run a B2B marketing software company that provides innovative marketing solutions to small businesses. This is where B2B SaaS feedback software comes to the rescue! So, without further ado, let’s explore the top 10 B2B SaaS feedback software options that can revolutionize the way you do business!

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

Intercom, Inc.

MAY 22, 2019

. “Every business everywhere needs to keep a pulse on all of their users, their buyers, their product users – and they need to do it at every point in the customer journey” I got very lucky in that an old friend of mine, Jessica Pfeiffer, whose background is in sales and B2B marketing, came aboard to be my co-founder.

Voice of the Customer 199

Voice of the Customer Net Promoter Score Machine Learning ML 199

TeamSupport

SEPTEMBER 30, 2020

In November of this year, CIO Review will feature TeamSupport as a Top 20 CRM Solution. CIO Review continues its Q&A with Eric in Part 2 where they discuss current trends and the future of B2B customer support. In B2B, you are support ing multiple individuals across different departments who work for the same company.

Customer Relationship 59

Customer Relationship Sentiment Analysis B2B Machine Learning 59

CSAT.AI

SEPTEMBER 25, 2017

Revuze’s software utilizes NLP, a form of artificial intelligence, and computational linguistics to filter for words that reveal customer attitudes and emotion, which are revealed in a sentiment analysis report. Interestingly, Revuze was named by CB Insights as an “early stage Israeli B2B Software Company to Watch.”

Artificial Intelligence 59

Artificial Intelligence Predictive Analytics Unstructured Data Sentiment Analysis 59

Retently

DECEMBER 10, 2024

Integration Capabilities : Seamless integration with your existing CRM, marketing automation, and other business tools is crucial. Additionally, Retentlys automation playbooks allow you to set up scenarios like sending follow-up messages to Detractors or exporting CX data directly to your CRM.

NPS 78

NPS CRM Customer Satisfaction Sentiment Analysis 78

1 to 1

JULY 25, 2024

The Need for Comprehensive Metrics in B2B and B2C Contexts In B2C environments, where interactions are more transactional, NPS can be a useful indicator of customer advocacy. Companies like Unilever and Siemens use NPS to assess consumer sentiment and identify product improvement areas.

Sentiment Analysis 20

Sentiment Analysis Customer Feedback Net Promoter Score NPS 20

SugarCRM

APRIL 21, 2022

For example, the use of a centralized CRM solution to capture and process details has become critically important given the significant increase in work-from-home (WFH) arrangements. Also, the use of sentiment analysis helps automatically redirect sensitive incoming cases to more skilled or senior customer service/support agents.

CRM 29

CRM B2C Artificial Intelligence Sentiment Analysis 29

Retently

MARCH 26, 2024

Its ability to integrate seamlessly with other tools and platforms within your tech stack (like CRM systems, ecommerce marketplaces, data analysis tools, or marketing software) is crucial. While the sentiment analysis is top-notch, it could be a bit more user-friendly, especially for customers who aren’t data scientists.

Sentiment Analysis 78

Sentiment Analysis NPS Social Media CRM 78

SurveySensum

AUGUST 9, 2022

The solution works best for industries like Education, Healthcare, Technology, Retail, Financial Services, B2B, Travel, Hospitality, etc. . 5 – Text & Sentiment Analysis. Text & Sentiment Analysis is one of the most sought-after features of survey platforms. SurveyMonkey. Qualtrics . SurveyMonkey.

Sentiment Analysis 52

Sentiment Analysis NPS ML Start-ups 52

TeamSupport

NOVEMBER 6, 2023

We also offer integrations with systems beyond Salesforce, so you can work inside your preferred CRM and other platforms. Unlike Salesforce, TeamSupport offers: Sentiment Analysis: Our AI monitors chat conversations for sentiment so a supervisor can see how chats are going at a glance and offer assistance if necessary.

Sentiment Analysis 59

Sentiment Analysis Machine Learning AI Touchpoint 59

SurveySensum

OCTOBER 11, 2023

Whether you’re looking to conduct customer experience, employee engagement surveys, product evaluations, 360-degree feedback, onboarding surveys, NPS in B2B , or CSI, SSI surveys for the automotive industry, SurveySensum stands out as a robust solution tailored to your business needs.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Net Promoter Score NPS 52

TeamSupport

NOVEMBER 6, 2023

We also offer integrations with systems beyond Salesforce, so you can work inside your preferred CRM and other platforms. Unlike Salesforce, TeamSupport offers: Sentiment Analysis: Our AI monitors chat conversations for sentiment so a supervisor can see how chats are going at a glance and offer assistance if necessary.

Sentiment Analysis 52

Sentiment Analysis Machine Learning AI Touchpoint 52

SurveySensum

FEBRUARY 24, 2023

Use a customer feedback tool or CRM with ‘Text and Sentiment Analysis’ to segregate the responses into tags and highlight the top-notch issues, complaints, and appreciations chronologically, enabling you to take immediate action and effectively close the feedback loop. This can help you earn their loyalty toward your business.

Customer Satisfaction 52

Customer Satisfaction Touchpoint Customer Feedback CRM 52

ProProfs

APRIL 5, 2022

CRM and Lead Management Tools – These technically aren’t lead generation tools. Integrates well with CRM and ABM tools. Integrations with CRM tools, such as Salesforce, Mailchimp, and more. Save leads into your CRM with the same organization. Sentiment analysis powered by IBM Watson . Easy to use.

Social Media 52

Social Media CRM Start-ups Net Promoter Score 52

SurveySensum

OCTOBER 17, 2023

Consider whether the tool can integrate with your existing systems , such as CRM. And not just that, all this feedback is gathered in real-time and analyzed with an AI-enabled text Analysis Tool in just a few minutes. Choose a tool that is user-friendly for both your team and your customers. Pros Easy to use.

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

SurveySensum

OCTOBER 12, 2023

Limited Integrations Integration of feedback management platforms with different CRM and data analytics tools is a must. This platform comes with a free version that allows users to create unlimited NPS, CES, CSAT, SSI, Onboarding, and many other kinds of surveys – across multiple industries (Retail, B2B, SaaS, Fintech, and Automotive.

Text Analytics 52

Text Analytics Actionable Insights NPS Customer Feedback 52

SurveySensum

NOVEMBER 13, 2023

Integrations: You must be using other tools such as CRM tools, so make sure your survey tool integrates seamlessly with your existing tools. Data Analysis: The most important aspect of any survey tool is data analysis and monitoring, so check this feature of your tool thoroughly.

Customer Experience 52

Customer Experience Text Analytics NPS Start-ups 52

SurveySensum

FEBRUARY 11, 2022

It is ideal for businesses like B2B, retail, insurance, etc. . Its text Insights allow customers to reveal significant insights in large amounts of unrestricted text feedback through sentiment analysis and identifying key phrases. It can be easily integrated with your existing CRM for smooth operation. Best features.

Close the Loop 52

Close the Loop Touchpoint NPS Customer Feedback 52

eglobalis

JANUARY 20, 2025

You can find it here: Introduction B2B loyalty conjointly with adoption are the cornerstone of sustainable growth in an increasingly competitive global market. But what truly drives loyalty in the B2B space? This article explores ten key drivers of B2B loyalty , offering actionable insights supported by real-world examples.

B2B 421

B2B Predictive Analytics AI Innovation 421

eglobalis

JANUARY 13, 2025

Designed for seamless integration with CRM systems, it offers real-time insights, proactive recommendations, and automation to streamline workflows. Proactive Issue Resolution with Predictive Maintenance In B2B contexts, predictive maintenance can be a game-changer.

AI 411

AI Predictive Analytics Sentiment Analysis E-commerce 411

SurveySensum

NOVEMBER 22, 2024

Customizable survey editor with DIY capabilities Survey sharing and gathering via multiple channels Advanced and AI-enabled text and sentiment analytics Advanced and analytical reporting capabilities Role-based analytical survey dashboards Real-time ticketing management $99 per month 4.6 (5) 5) Promoter.io 5) Promoter.io 5) Promoter.io

Text Analytics 52

Text Analytics Sentiment Analysis NPS Actionable Insights 52

SurveySensum

NOVEMBER 25, 2024

Qualtrics For enterprise-level organizations looking to launch complex surveys and advanced analysis Listen and respond to the customers directly using the Listening Engine Can collect customer data from various sources Automatically sends recommended actions to the right teams Contact for detailed pricing 4.4

Text Analytics 52

Text Analytics Sentiment Analysis NPS Customer Feedback 52