Retently

AUGUST 5, 2024

Welcome to The Ultimate Guide to the Best B2B NPS Software of 2024 ! So, let us guide you through the best B2B NPS software options of 2024. B2B mid-market businesses need advanced features and scalability. Explore our detailed guide here to learn more about the critical criteria when choosing specialized NPS software.

NPS 101

NPS B2B Net Promoter Score Actionable Insights 101

SurveySensum

JANUARY 16, 2025

The solution works best for industries like Education, Healthcare software, Technology, Retail , Financial Services, B2B, Travel, Hospitality, etc. Qualtrics provides advanced data analysis tools, including text analysis, statistical modeling, and AI-driven insights. Lets now explore some pros and cons of Qualtrics.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

Intercom, Inc.

MAY 22, 2019

Deepa joined me for a chat about everything from ways to prioritize customer experience to going all-in on machine learning. The customer defines the problem, but it’s on you to do root-cause analysis and solve the problem with your technology. Lessons on building machine learning. Short on time?

Voice of the Customer 199

Voice of the Customer Net Promoter Score Machine Learning ML 199

Lumoa

JANUARY 23, 2018

The purpose is to convert unstructured text into meaningful structured data to support business analysis and decision making. Topic analysis reveals topics that are most talked about. Sentiment analysis involves analyzing subjective material and extracting attitudinal information. But that is just the first step.

Text Analytics 114

Text Analytics Sentiment Analysis NPS Net Promoter Score 114

TeamSupport

SEPTEMBER 30, 2020

CIO Review continues its Q&A with Eric in Part 2 where they discuss current trends and the future of B2B customer support. In B2B, you are support ing multiple individuals across different departments who work for the same company. We continue to bring passion and awareness to the market about B2B support.

Customer Relationship 59

Customer Relationship Sentiment Analysis B2B Machine Learning 59

InteractionMetrics

JULY 10, 2023

“…for most [machine learning] projects, the buzzword “AI” goes too far. Especially for many B2B companies, AI isn’t necessary to achieve rigorous Text Analysis of comments and conversations. Or what if you are a niche B2B company in which customers and staff use specialized vocabularies?

Unstructured Data 40

Unstructured Data B2B AI Customer Experience 40

SurveySensum

JANUARY 16, 2025

The solution works best for industries like Education, Healthcare software, Technology, Retail , Financial Services, B2B, Travel, Hospitality, etc. Qualtrics provides advanced data analysis tools, including text analysis, statistical modeling, and AI-driven insights. Lets now explore some pros and cons of Qualtrics.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

Customer Experience Matrix

MAY 7, 2015

It performs the relatively common function of identifying trends but uses enough advanced technology, including natural language processing, topic discovery, and sentiment analysis, to impress me. But those vendors focus on finding prospects for B2B sellers.

Artificial Intelligence 106

Artificial Intelligence AI Sentiment Analysis Predictive Analytics 106

TeamSupport

DECEMBER 18, 2023

In 2024 we're launching TeamSupport AI , a suite of tools powered by machine learning that will provide sentiment analysis, suggested solutions, and other game-changing features. Learn more: schedule a demo with us today. Looking for more ways to level with your customers?

Sentiment Analysis 59

Sentiment Analysis Machine Learning Gaming Start-ups 59

TeamSupport

NOVEMBER 6, 2023

Meet Growing Customer Demands with AI and Machine Learning TeamSupport customers have even more live chat features to look forward to. Unlike Salesforce, TeamSupport offers: Sentiment Analysis: Our AI monitors chat conversations for sentiment so a supervisor can see how chats are going at a glance and offer assistance if necessary.

Sentiment Analysis 59

Sentiment Analysis Machine Learning AI Touchpoint 59

eglobalis

DECEMBER 17, 2024

Instead, dynamic alternatives such as Customer Effort Score (CES) , real-time sentiment analysis, and advanced AI-powered analytics offer deeper insights into customer behaviours. As customer expectations in B2B rise, AI will serve as a critical enabler of personalized, high-touch experiences that drive business partnerships forward.

AI 364

AI CX Sentiment Analysis Net Promoter Score 364

TeamSupport

NOVEMBER 6, 2023

Meet Growing Customer Demands with AI and Machine Learning TeamSupport customers have even more live chat features to look forward to. Unlike Salesforce, TeamSupport offers: Sentiment Analysis: Our AI monitors chat conversations for sentiment so a supervisor can see how chats are going at a glance and offer assistance if necessary.

Sentiment Analysis 52

Sentiment Analysis Machine Learning AI Touchpoint 52

Lumoa

JUNE 14, 2023

According to CustomerGauge’s 2022 report , NPS sports an impressive 41% trust rating among B2B businesses – higher than any other rating system of its kind! Customer Sentiment Analysis Tools Gone are the days when you had to manually comb through customer feedback or comments to determine their sentiment.

NPS 78

NPS Sentiment Analysis Start-ups Net Promoter Score 78

Retently

MARCH 26, 2024

On top of that, text and sentiment analysis capabilities give a better understanding of emerging trends and how to tweak and improve offerings before it’s too late based on specific customer feedback. While the sentiment analysis is top-notch, it could be a bit more user-friendly, especially for customers who aren’t data scientists.

Sentiment Analysis 78

Sentiment Analysis NPS Social Media CRM 78

SurveySensum

SEPTEMBER 19, 2022

There are majorly three types of data sources for gathering VOC data and they differ for B2B and B2C. . There is too much data to analyze manually, so the best alternative available is, text and sentiment analysis. . And not just that, sentiment analysis reads these feedback and gives you the top emotions of the customers.

VOC 52

VOC Social Media Voice of the Customer Sentiment Analysis 52

SurveySensum

FEBRUARY 11, 2022

Leverage the potential of machine learning with SurveySensum’s text analysis. It helps you identify top customer complaints from thousands of the feedback pool and gives you insights into your customers’ sentiments towards your brand/service/product. ? It is ideal for businesses like B2B, retail, insurance, etc. .

Close the Loop 52

Close the Loop Touchpoint NPS Customer Feedback 52

SurveySensum

OCTOBER 17, 2023

Not only does it allow users to create NPS, CES, and CSAT surveys but also takes a step beyond with CSI and SSI, Onboarding, Feature Prioritization, Merchant Satisfaction, and other surveys as per the industries – Retail, B2B, SaaS, FinTech, Automotive, and Healthcare. It specializes in customer experience management.

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

SugarCRM

APRIL 21, 2022

But using aspects of artificial intelligence (AI) or machine learning (ML) to augment workers’ knowledge can help prioritize workload focus. Also, the use of sentiment analysis helps automatically redirect sensitive incoming cases to more skilled or senior customer service/support agents.

CRM 29

CRM B2C Artificial Intelligence Sentiment Analysis 29

Retently

FEBRUARY 9, 2024

There are useful features available, such as word clouds or text analytics, which can help visualize common terms used by customers, as well as sentiment analysis of their feedback. These allow businesses to prioritize areas that need attention based on root causes or impact.

Customer Feedback 93

Customer Feedback Net Promoter Score Customer Satisfaction NPS 93

eglobalis

JANUARY 20, 2025

You can find it here: Introduction B2B loyalty conjointly with adoption are the cornerstone of sustainable growth in an increasingly competitive global market. But what truly drives loyalty in the B2B space? This article explores ten key drivers of B2B loyalty , offering actionable insights supported by real-world examples.

B2B 442

B2B Predictive Analytics AI Innovation 442

SurveySensum

NOVEMBER 22, 2024

Customizable survey editor with DIY capabilities Survey sharing and gathering via multiple channels Advanced and AI-enabled text and sentiment analytics Advanced and analytical reporting capabilities Role-based analytical survey dashboards Real-time ticketing management $99 per month 4.6 (5) 5) Promoter.io 5) Promoter.io 5) Promoter.io

Text Analytics 52

Text Analytics Sentiment Analysis NPS Actionable Insights 52

PeopleMetrics

APRIL 22, 2025

Lesson #4 Revisited: Text Analytics from Machine Learning to LLMs Learn how large language models are revolutionizing VoC programs by delivering nuanced feedback analysis, dynamic topic discovery, and actionable summaries, while highlighting the essential role of human judgment in driving meaningful customer experience improvements.

AI 62

AI VOC Text Analytics NPS 62