eglobalis

MARCH 30, 2025

[link] Introduction: Todays businesses face a pivotal question: can emerging technologies like AI and real-time data platforms reduce or even replace the need for traditional customer surveys in managing customer experience (CX)? Many businesses have grown frustrated with this one-size-fits-all metric.

AI 346

AI CX Sentiment Analysis Predictive Analytics 346

ClientSuccess

MAY 25, 2023

Net Promoter Score (NPS) Analyzer The NPS Analyzer feature generates an intelligent analysis of Net Promoter Score (NPS) campaigns. This AI-driven intelligent summary enables businesses to make informed decisions and take immediate action to drive positive outcomes.

Net Promoter Score 81

Net Promoter Score AI Unstructured Data NPS 81

InteractionMetrics

JANUARY 31, 2025

Satrix Solutions Satrix Solutions is an excellent option for businesses looking for expert guidance in B2B customer experience and voice of customer services. Their in-depth analysis of unstructured data and verbatim feedback provides valuable insights. One unique feature that we love is how each client is assigned a Ph.D.

Customer Satisfaction 52

Customer Satisfaction Social Media Mystery Shopping Net Promoter Score 52

InteractionMetrics

APRIL 17, 2025

Compared to Qualtrics Where It Wins: Stronger at handling unstructured data, easier to launch with pre-built templates, and more focused on real-world customer touchpoints. CustomerGauge CustomerGauge is purpose-built for B2B organizations that want to connect customer feedback directly to revenue. vs. Qualtrics 8.7).

E-commerce 40

E-commerce Hospitality Hospitality Sentiment Analysis 40

InteractionMetrics

JUNE 19, 2020

And this applies not just to survey comments but other sources of customer data like reviews, chats, interviews—all of which can give insight into why customers feel, think, and rate the way they do. While unstructured data like this may appear to defy quantification, that’s not actually the case.

Unstructured Data 52

Unstructured Data Text Analytics Net Promoter Score AI 52

InteractionMetrics

NOVEMBER 11, 2024

How to Improve Surveys, Summarized: Martha and Amas discussed the problems with how companies use surveys, particularly Net Promoter Score (NPS), and offered advice on how to improve surveys to gather actionable customer feedback. Both times in that Net Promoter score zero with. But I’ll.

NPS 52

NPS Net Promoter Score Start-ups Unstructured Data 52

Intercom

APRIL 20, 2023

In his most recent book, Do B2B Better: Drive Growth Through Game-Changing Customer Experience , he set out to understand the differences between those who can prove that a better customer experience equals better business versus the ones who are just hoping it’ll happen. And so, there are very few examples of the B2B organization.

Net Promoter Score 52

Net Promoter Score Customer Experience CX Finance 52