Customer Experience Matrix

JULY 16, 2009

Summary: Alterian's purchase of Techrigy marks the first integration of serious social media management with marketing automation. Marketing automation vendor Alterian yesterday announced its acquisition of social media monitoring company Techrigy. Others are sure to follow.

Social Media 80

Social Media Engineering Sentiment Analysis Start-ups 80

SurveySensum

DECEMBER 30, 2024

CustomerGauge has been specifically built to cater to B2B and handle complex, multi-touchpoint journeys and various account sizes. Built from the ground up around the Accounts Experience methodology, CustomerGauge offers B2B brands guidance for customer surveying and revenue growth, among other things. What is CustomerGauge?

Sentiment Analysis 52

Sentiment Analysis Machine Learning NPS B2B 52

SurveySensum

FEBRUARY 17, 2025

In this digital age, where feedback can be gathered from multiple sources from social media posts to online reviews, it has become imperative that you dont miss anything as each of these customer activities can be valuable for your business. stop words, special characters) and structures the text for analysis.

Text Analytics 52

Text Analytics Sentiment Analysis Social Media Machine Learning 52

Retently

AUGUST 5, 2024

Welcome to The Ultimate Guide to the Best B2B NPS Software of 2024 ! So, let us guide you through the best B2B NPS software options of 2024. B2B mid-market businesses need advanced features and scalability. Best NPS Tools for B2B SMB Companies Small and medium businesses need affordable and easy-to-use NPS tools.

NPS 103

NPS B2B Net Promoter Score Actionable Insights 103

SurveySensum

JANUARY 16, 2025

The solution works best for industries like Education, Healthcare software, Technology, Retail , Financial Services, B2B, Travel, Hospitality, etc. Qualtrics provides advanced data analysis tools, including text analysis, statistical modeling, and AI-driven insights. Lets now explore some pros and cons of Qualtrics.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

SurveySensum

AUGUST 3, 2023

Imagine you run a B2B marketing software company that provides innovative marketing solutions to small businesses. This is where B2B SaaS feedback software comes to the rescue! So, without further ado, let’s explore the top 10 B2B SaaS feedback software options that can revolutionize the way you do business!

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

Lumoa

JANUARY 23, 2018

Feedback arrives in other forms as well: pure text sent via various channels directly to the company, comments in social media, reviews in application stores and online stores etc. The purpose is to convert unstructured text into meaningful structured data to support business analysis and decision making.

Text Analytics 114

Text Analytics Sentiment Analysis NPS Net Promoter Score 114

CSAT.AI

SEPTEMBER 25, 2017

Opinions shared on social media and review sites might be in the thousands daily. Many companies use social media monitoring tools to find and review one-by-one brand mentions, but what those tools don’t tell you is how do consumers feel about your brand.

Artificial Intelligence 59

Artificial Intelligence Predictive Analytics Unstructured Data Sentiment Analysis 59

Retently

JULY 28, 2019

Positive reviews can do wonders for B2B sellers since around 92% of B2B buyers are more likely to make a purchase after they read a positive, trusted review. If you find out that some of your Promoters are social media influencers, make sure to ask them to write a post or make a video about your product too.

Customer Feedback 86

Customer Feedback Sentiment Analysis NPS Customer Experience Management 86

Customer Experience Matrix

MAY 7, 2015

It performs the relatively common function of identifying trends but uses enough advanced technology, including natural language processing, topic discovery, and sentiment analysis, to impress me. But those vendors focus on finding prospects for B2B sellers.

Artificial Intelligence 106

Artificial Intelligence AI Sentiment Analysis Predictive Analytics 106

Retently

JANUARY 13, 2019

When it comes to client distribution, especially in B2B, a different approach would be to also consider the role of those who respond to your surveys. Feedback Sentiment Analysis. Analyzing response sentiment is a good way to identify potential issues or biased NPS data. NPS distribution.

NPS 72

NPS Net Promoter Score Sentiment Analysis Customer Satisfaction 72

SurveySensum

AUGUST 22, 2023

Understanding the Power of SaaS Customer Feedback Gathering customer feedback in the B2B SaaS industry can do wonders. Feedback tailors your product to fit B2B clients, showing them you’re in sync with their needs. Valuing customer opinions builds trust, crucial for strong B2B relationships. Not only that. Upgrade ROI.

Customer Feedback 52

Customer Feedback Sentiment Analysis Net Promoter Score B2B 52

SurveySensum

JANUARY 16, 2025

The solution works best for industries like Education, Healthcare software, Technology, Retail , Financial Services, B2B, Travel, Hospitality, etc. Qualtrics provides advanced data analysis tools, including text analysis, statistical modeling, and AI-driven insights. Lets now explore some pros and cons of Qualtrics.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

Retently

MARCH 26, 2024

On top of that, text and sentiment analysis capabilities give a better understanding of emerging trends and how to tweak and improve offerings before it’s too late based on specific customer feedback. Key Features: Multi-channel feedback collection (surveys, social media, digital behavior, etc.)

Sentiment Analysis 78

Sentiment Analysis NPS Social Media CRM 78

SurveySensum

SEPTEMBER 19, 2022

Social media. A customer connects with the brand at multiple touchpoints – website, social media, support call, live chat, email, and many more. There are majorly three types of data sources for gathering VOC data and they differ for B2B and B2C. . Social media. Customer interviews. Conclusion.

VOC 52

VOC Social Media Voice of the Customer Sentiment Analysis 52

Retently

DECEMBER 10, 2024

Text and Sentiment Analysis Tools: Helps businesses analyze customer emotions and anticipate trends, enabling proactive adjustments based on real-time feedback. Pricing: Retently offers tailored plans for Ecommerce and B2B businesses to help manage customer experience data.

NPS 78

NPS CRM Customer Satisfaction Sentiment Analysis 78

Lumoa

JUNE 14, 2023

According to CustomerGauge’s 2022 report , NPS sports an impressive 41% trust rating among B2B businesses – higher than any other rating system of its kind! Plus, with the proliferation of social media and online communities, it’s become ever more convenient for customers to share their experiences with a larger audience.

NPS 78

NPS Sentiment Analysis Start-ups Net Promoter Score 78

SurveySensum

JULY 2, 2024

A well-designed customer feedback tool should ideally allow you to create Net Promoter Score Surveys Customer Satisfaction Survey Customer Effort Score Survey Additionally, the tool should also have features like text and sentiment analysis, omnichannel feedback, great support, and so on. How to Choose the Right Customer Feedback App?

Customer Feedback 52

Customer Feedback Sentiment Analysis NPS Text Analytics 52

Comm100

MARCH 27, 2023

I think anyone who has a social media account can build a Comm100 Chatbot.” LivePerson reporting tools include sentiment analysis and dashboards for analysis of historic and real-time data. She specializes in B2B messaging, branding and soccer trivia.

Education 91

Education AI Artificial Intelligence Sentiment Analysis 91

ProProfs

APRIL 5, 2022

Lead tools can vary a lot in how they help in improving your lead management, but most target your website and social media visitors and try to convert them into qualified leads. Social Media Lead Generation Tools – These tools let you harness the power of social engagement to boost your lead capture rate.

Social Media 52

Social Media CRM Start-ups Net Promoter Score 52

Retently

FEBRUARY 9, 2024

There are useful features available, such as word clouds or text analytics, which can help visualize common terms used by customers, as well as sentiment analysis of their feedback. Social listening capabilities further extend the reach, capturing spontaneous conversations and opinions shared across social media platforms.

Customer Feedback 94

Customer Feedback Net Promoter Score Customer Satisfaction NPS 94

SurveySensum

OCTOBER 17, 2023

Not only does it allow users to create NPS, CES, and CSAT surveys but also takes a step beyond with CSI and SSI, Onboarding, Feature Prioritization, Merchant Satisfaction, and other surveys as per the industries – Retail, B2B, SaaS, FinTech, Automotive, and Healthcare. Alerts users in real time when customers leave feedback.

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

SurveySensum

OCTOBER 12, 2023

This platform comes with a free version that allows users to create unlimited NPS, CES, CSAT, SSI, Onboarding, and many other kinds of surveys – across multiple industries (Retail, B2B, SaaS, Fintech, and Automotive.

Text Analytics 52

Text Analytics Actionable Insights NPS Customer Feedback 52

SurveySensum

FEBRUARY 24, 2023

Use a customer feedback tool or CRM with ‘Text and Sentiment Analysis’ to segregate the responses into tags and highlight the top-notch issues, complaints, and appreciations chronologically, enabling you to take immediate action and effectively close the feedback loop.

Customer Satisfaction 52

Customer Satisfaction Touchpoint Customer Feedback CRM 52

eglobalis

AUGUST 19, 2024

We’ll also highlight real-world cases where companies have moved away from NPS in both B2B and B2C contexts. Frustrations with NPS Oversimplification of Customer Sentiment NPS categorizes customers into promoters, passives, and detractors based on a single question. NPS: A Misleading Metric For B2B In Unprecedented Times?

NPS 471

NPS Net Promoter Score VOC Actionable Insights 471

eglobalis

JANUARY 20, 2025

You can find it here: Introduction B2B loyalty conjointly with adoption are the cornerstone of sustainable growth in an increasingly competitive global market. But what truly drives loyalty in the B2B space? This article explores ten key drivers of B2B loyalty , offering actionable insights supported by real-world examples.

B2B 448

B2B Predictive Analytics AI Innovation 448

eglobalis

JANUARY 13, 2025

AI tools like Salesforces Service Cloud enable agents to manage inquiries from email, social media, and live chat within a unified interface, reducing fragmentation. A European retail chain leveraged this integration to respond to social media complaints within minutes, resulting in a 20% increase in customer retention.

AI 433

AI Predictive Analytics Sentiment Analysis E-commerce 433

SurveySensum

NOVEMBER 25, 2024

It provides software solutions that allow companies to collect feedback from customers through various channels such as surveys, social media, email, and website interactions. The advanced text and sentiment analysis extracts top trends and patterns from feedback. However, the tool lacks in certain areas.

Text Analytics 52

Text Analytics Sentiment Analysis NPS Customer Feedback 52

PeopleMetrics

JANUARY 14, 2025

AI now enables companies to gather and analyze feedback from a variety of channels, including social media, chat logs, emails, and even voice interactions. Sentiment Analysis and Emotion Detection AI doesnt just collect feedbackit understands the emotion behind customer comments.

Sentiment Analysis 71

Sentiment Analysis AI E-commerce VOC 71