Lumoa

FEBRUARY 9, 2023

By the way, did you know that Lumoa’s analytics is powered by AI? B2B Customer Experience B2B Customer Experience is, simply put, the experience and interactions with your company of a B2B customer. The situation when B2B CX was very distant from B2C CX has been rapidly changing.

Net Promoter Score 167

Net Promoter Score Customer Experience B2C Social Media 167

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. By the way, did you know that Lumoa’s analytics is powered by AI? B2B customer experience B2B Customer Experience is, simply put, the experience and interactions with your company of a B2B customer.

Net Promoter Score 107

Net Promoter Score Customer Experience CEM B2C 107

SurveySensum

AUGUST 3, 2023

Imagine you run a B2B marketing software company that provides innovative marketing solutions to small businesses. This is where B2B SaaS feedback software comes to the rescue! So, without further ado, let’s explore the top 10 B2B SaaS feedback software options that can revolutionize the way you do business!

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

SurveySensum

JULY 25, 2023

So you decide to conduct a B2B survey. That’s what we’re going to talk about in this blog – 7 common pitfalls to avoid while sending B2B surveys. By avoiding them, you can create B2B customer surveys that yield reliable, and meaningful data. The same holds for B2B surveys. So, let’s jump right in.

B2B 52

B2B Text Analytics Customer Survey Customer Satisfaction 52

SurveySensum

SEPTEMBER 13, 2023

In the dynamic landscape of B2B manufacturing, where innovation is the lifeblood of progress, the power of customer feedback cannot be overstated. Let’s dive in together and explore the world of B2B manufacturing feedback tools. What are B2B manufacturing feedback tools? Why should you use B2B manufacturing feedback tools?

Manufacturing 52

Manufacturing B2B Compliance NPS 52

SurveySensum

SEPTEMBER 15, 2023

Are you struggling to meet your B2B clients’ ever-changing needs in today’s fast-paced service industry? In the realm of B2B service, staying attuned to client feedback is more crucial than ever. They empower you to gather, analyze, and act upon the insights your B2B service clients provide. You’re not alone.

B2B 52

B2B NPS Sentiment Analysis Text Analytics 52

PeopleMetrics

JANUARY 24, 2022

Over the past few years, I have noticed 3 key trends that have shaped the work we do going forward: Massive investments in Artificial Intelligence (AI) – from text analytics to automated service recovery, the CX industry has embraced AI. But first, a quick perspective on the CX industry. That 20% consist of high-impact customers.

CX 90

CX Artificial Intelligence B2B Text Analytics 90

Confirmit

DECEMBER 4, 2018

There are three key building blocks forming our approach to enabling B2B organizations to get their Confirmit CX program up and running quickly. We have multiple processes, templates, and workflows available, including dashboards for various roles in the organization, survey designs, and Text Analytics categorization models.

B2B 40

B2B VOC Text Analytics Government 40

InteractionMetrics

FEBRUARY 1, 2021

Those of us who work in B2B CX know how different this discipline is from consumer-facing / retail Customer Experience. And unfortunately, there are fewer stats, books, and articles, just less information overall about B2B CX. To kick us off, here are what I see as five special characteristics of B2B customers.

B2B 40

B2B Customer Experience Text Analytics Retail 40

Callminer

AUGUST 6, 2019

Speech/text analytics. Text analytics is used to scour textual interactions (e.g., emails, SMS text messages and instant messages) for certain keywords that indicate frustration or satisfaction on the part of the customer. Analytics are the Competitive Advantage. Keep customer trends in mind.

Contact Center 140

Contact Center VOC Social Media Artificial Intelligence 140

PeopleMetrics

APRIL 15, 2015

Do you have text analytics integrated into your system? A Note to B2B Providers: Text analytics software works best with large volumes of data. Choose a vendor who cares about the experience your customers have with your company as much as you do.

Voice of the Customer 81

Voice of the Customer Net Promoter Score Text Analytics VOC 81

SurveySensum

JANUARY 16, 2025

The solution works best for industries like Education, Healthcare software, Technology, Retail , Financial Services, B2B, Travel, Hospitality, etc. Qualtrics provides advanced data analysis tools, including text analysis, statistical modeling, and AI-driven insights. Lets now explore some pros and cons of Qualtrics.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. By the way, did you know that Lumoa’s analytics is powered by AI? B2B customer experience B2B Customer Experience is, simply put, the experience and interactions with your company of a B2B customer.

Net Promoter Score 60

Net Promoter Score Customer Experience CEM B2C 60

SurveySensum

DECEMBER 4, 2024

For example, a score of 30 in B2B cannot necessarily mean a good score. Suggested Read: How to Implement NPS in B2B ? Source: Retently 2024 NPS Benchmarks for B2B & B2C Therefore, a good NPS score in banks and other financial services will be 31 or any number above it.

NPS 52

NPS Net Promoter Score Close the Loop Customer Loyalty 52

Callminer

FEBRUARY 27, 2019

B2B organizations will want to segment customers by objectives and personas using both explicit (i.e. Even in free text answers to qualitative questions, most text analytics tools struggle to unlock key themes and topics as they rely on more basic keyword analysis. demographics) and implicit (i.e.

Voice of the Customer 174

Voice of the Customer VOC Mystery Shopping Social Media 174

InteractionMetrics

JULY 10, 2023

Especially for many B2B companies, AI isn’t necessary to achieve rigorous Text Analysis of comments and conversations. Especially for many B2B companies, AI isn’t necessary to achieve rigorous Text Analysis of comments and conversations. What if you’re a smaller company without that huge dataset?

Unstructured Data 40

Unstructured Data B2B AI Customer Experience 40

1 to 1

AUGUST 30, 2021

In the B2B space, where relationships reign supreme, sales organizations found effective and efficient ways to conduct business with a digital-first approach that’s efficient, effective, and won’t go away any time soon. B2B sellers understand they need to change yet face challenges to creating successful digital-first sales experiences.

B2B 29

B2B Sales Unstructured Data Text Analytics 29

Confirmit

JUNE 3, 2018

Forrester’s analysts recognized that “Confirmit’s strengths lie in surveys, analysis, and guidance, especially for B2B firms.” ” Voice of the Customer Voice of the Employee Market Research Featured Analyst Insight.

Customer Feedback 40

Customer Feedback Text Analytics Voice of the Employee B2B 40

Confirmit

MAY 3, 2017

Forrester’s analysts recognized that “Confirmit’s strengths lie in surveys, analysis, and guidance, especially for B2B firms.” ” Voice of the Customer Voice of the Employee Market Research Analyst Insight.

Customer Feedback 40

Customer Feedback Text Analytics Voice of the Employee B2B 40

Confirmit

NOVEMBER 15, 2020

Shortly afterwards, Louise implemented text analytics, enabling them to see, per customer journey stage, and customer type, how actions translate into customer experience. Cromwell were also named a 2020 Confirmit ACE Award winner in the Voice of the Customer and B2B categories. Voice of the Customer Best Practices.

CX 52

CX VOC Text Analytics Voice of the Customer 52

SurveySensum

OCTOBER 12, 2023

Some of the drawbacks include limitations to running two different surveys at the same time, the dashboard being too complex, issues with building reports, no options to automate reports, text analytics being difficult to understand, and many more. With InMoment you do get this feature but it is complex to understand and use.

Text Analytics 52

Text Analytics Actionable Insights NPS Customer Feedback 52

InteractionMetrics

JUNE 19, 2020

AI-based Text Analytics. Well, if you are a sizable consumer company with a large, consistent data set to match, then AI-based Text Analytics are at least part of your solution. But because this comment starts off by doubling down favorably, it could throw some AI-based text analytics off.

Unstructured Data 52

Unstructured Data Text Analytics Net Promoter Score AI 52

CX Journey

MARCH 13, 2019

In order to untangle this strange dynamic, teams should measure customer sentiment using tools such as text analytics to discover signals that indicate what is actually making customers leave your business. Chanice Henry graduated with a BA in Journalism, before diving into the world of B2B editorial focused on property finance.

Customer Experience 60

Customer Experience Pharmaceutical NPS Text Analytics 60

SurveySensum

MARCH 15, 2024

It is a customer experience platform that provides necessary insights into your customer base across different industries like B2B, Fintech, Telecom, etc. It lets you send NPS, CES, CSAT, product, onboarding, and many VOC surveys to your customers. This helps the user get a detailed report on the issues that can emerge.

Text Analytics 52

Text Analytics NPS Outlook CX 52

SurveySensum

NOVEMBER 13, 2023

The tool allows you to create unlimited NPS, CSAT, CES , SSI, Onboarding , and other kinds of surveys, across different industries – Retail, B2B, SaaS, Automotive, and Insurance. Pros In-built sentiment analysis and text analytics tools Has a huge library of survey questions Advanced targeting based on users’ actions, time, etc.

Customer Experience 52

Customer Experience Text Analytics NPS Start-ups 52

SurveySensum

JUNE 3, 2024

The tool helps businesses design, launch, and analyze different types of CX surveys – NPS , CSAT, CES across different industries – B2B, SaaS, NBFC, Fintech, etc. SurveySensum SurveySensum is an AI-enabled customer feedback tool that helps businesses improve and boost their customer experience the right way.

Text Analytics 52

Text Analytics Start-ups CX Close the Loop 52

SurveySensum

NOVEMBER 6, 2023

For example, you can ask questions about different aspects of your business such as customer support, your B2B product, your website or app, retail, etc. → ‘On a scale of 0-10, how likely are you to recommend us to friends and colleagues based on the quality of our product?’ But this is not the only question to ask in an NPS survey.

NPS 52

NPS Close the Loop Text Analytics Customer Satisfaction 52

Confirmit

MARCH 13, 2018

If you’re doing something with new technologies, such as mobile or text analytics, consider our Innovation category. B2B organizations should definitely be entering our new B2B category where the judges will be focused on the right elements for you to show off your program to its best.

VOE 40

VOE Voice of the Employee Text Analytics Voice of the Customer 40

PeopleMetrics

JANUARY 18, 2022

And over the long run, our tools, customizable surveys, intuitive reporting, and text analytics let you actively generate from your incoming customer feedback. B2B sales and services. Diagnose root CX issues and make concrete, highly targeted operational changes. Telecommunication. Pharmaceuticals and biotech.

Customer Satisfaction 62

Customer Satisfaction Pharmaceutical Net Promoter Score Customer Feedback 62

SurveySensum

SEPTEMBER 1, 2023

This task is made easier with an automated Text Analytics Platform that swiftly extracts trends and sentiments. And not just that, all the feedback is gathered in real-time and can be analyzed in just a few seconds with Text Analytics Tool – giving you top insights to work on. Now what to do with these insights?

Customer Survey 52

Customer Survey Text Analytics Close the Loop Start-ups 52

SurveySensum

OCTOBER 20, 2023

Imagine you have a B2B tool for project management. Analyze the Gathered Feedback Once you’ve collected feedback from your B2B customers, it’s time to analyze it. Use Text Analytics software. Now you must be thinking about how to implement it right? Here are the four steps.

Close the Loop 52

Close the Loop Social Media Text Analytics Customer Retention 52

Retently

JANUARY 13, 2019

When it comes to client distribution, especially in B2B, a different approach would be to also consider the role of those who respond to your surveys. Text analytics applied to NPS responses can help identify common customer pain points by grouping feedback into theme buckets (tags), allowing you to understand how to improve.

NPS 72

NPS Net Promoter Score Sentiment Analysis Customer Satisfaction 72

SurveySensum

OCTOBER 11, 2023

Whether you’re looking to conduct customer experience, employee engagement surveys, product evaluations, 360-degree feedback, onboarding surveys, NPS in B2B , or CSI, SSI surveys for the automotive industry, SurveySensum stands out as a robust solution tailored to your business needs.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Net Promoter Score NPS 52

InteractionMetrics

JULY 21, 2020

If you have a very large, consistent data set, consider using an AI-based text analytics tool to classify your verbatims. If your data set is smaller or involves nuanced B2B concepts, use research intelligence to classify verbatim comments in real-time.

NPS 52

NPS Text Analytics Social Media Customer Satisfaction 52

SurveySensum

MAY 24, 2024

SurveySensum is a customer experience management tool that enables users to create, launch, and analyze effective CX surveys across industries like B2B, NBFC, automotive, retail, SaaS, etc. Qualtrics Pricing Alternative SurveySensum: A Worthy Alternative Cost Effective | 24* Support (On all channels) | CX Consultation (with no extra charge!)

CX 52

CX Start-ups Actionable Insights Text Analytics 52

SurveySensum

JULY 2, 2024

A Detailed Overview of Best Customer Feedback Tools Customer Feedback Tools Features Free Trial Free Version Pricing G2 Rating SurveySensum End-to-end feedback management Robust text analytics Helps you with research product satisfaction or new concept testing Enables the teams to share and collect feedback in real-time.

Customer Feedback 52

Customer Feedback Sentiment Analysis NPS Text Analytics 52

PeopleMetrics

FEBRUARY 25, 2022

Here are a few trends we're seeing : Increased investments in AI technology, like text analytics and automated service recovery, to streamline elements of the CX process. For example, B2B and B2C voice of customer programs have several critical differences to understand as you start collecting data. CX metrics and KPIs.

CX 71

CX Net Promoter Score Customer Experience Touchpoint 71