eglobalis

MARCH 30, 2025

This article examines in detail how businesses in both B2B and B2C contexts are leveraging AI, sentiment analysis, voice-of-customer (VoC) platforms, predictive analytics, and streaming data to capture customer insights in the moment. B2B companies typically serve fewer, larger clients, making every relationship critical.

AI 326

AI CX Sentiment Analysis Predictive Analytics 326

Customer Experience Matrix

MARCH 3, 2017

Unify B2B data. CaliberMind ingests data from Salesforce Sales cloud and Marketo , Oracle Eloqua , Salesforce Pardo t, and HubSpot marketing automation systems. It reports on missing data and fills in the blanks using data from external vendors. We’ll circle back to classification at the end. Report on journeys.

B2B 48

B2B Unstructured Data Machine Learning Structured Data 48

InteractionMetrics

JULY 10, 2023

Unstructured data is invaluable for understanding customers’ feelings and thoughts, but only if your analysis respects the nuances. When customers give feedback through surveys and in day-to-day conversations with your company, that’s unstructured data. Will AI capture the nuances of the customer experience?

Unstructured Data 40

Unstructured Data B2B AI Customer Experience 40

ClientSuccess

MAY 25, 2023

About ClientSuccess: ClientSuccess, the premier customer success platform, empowers B2B SaaS companies to proactively manage the post-sales customer journey – from “new to renew” – including successfully onboard new customers, driving high adoption and engagement, measuring customer health, and maximizing customer growth.

Net Promoter Score 81

Net Promoter Score AI Unstructured Data NPS 81

SurveySensum

FEBRUARY 17, 2025

In simple terms, text analytics tools leverage machine learning, NLP, and other AI capabilities to break down unstructured data from customer feedback, online reviews, customer support chat, etc. Ideal for : Small to Medium to large size companies, across different industries automotive, B2B, SaaS, Telecom, and NBFC.

Text Analytics 52

Text Analytics Sentiment Analysis Social Media Machine Learning 52

InteractionMetrics

APRIL 17, 2025

Compared to Qualtrics Where It Wins: Stronger at handling unstructured data, easier to launch with pre-built templates, and more focused on real-world customer touchpoints. CustomerGauge CustomerGauge is purpose-built for B2B organizations that want to connect customer feedback directly to revenue. vs. Qualtrics 8.7).

E-commerce 40

E-commerce Hospitality Hospitality Sentiment Analysis 40

CSAT.AI

SEPTEMBER 25, 2017

Interestingly, Revuze was named by CB Insights as an “early stage Israeli B2B Software Company to Watch.” CB Insights used their own AI-powered software, Mosaic, which uses public data and predictive algorithms to provide intelligence on private companies, to compile the list. It’s important to record this information too.

Artificial Intelligence 59

Artificial Intelligence Predictive Analytics Unstructured Data Sentiment Analysis 59