SurveySensum

DECEMBER 30, 2024

It helps businesses manage multi-contact, hierarchical customer structures. Medallia B2B and B2C businesses Real-time feedback management Customer journey mapping Text and sentiment analysis Analytical dashboards Contact Medallia for pricing details 4.5 Why Look for CustomerGauge Alternatives?

Sentiment Analysis 52

Sentiment Analysis Machine Learning NPS B2B 52

ClearAction

MAY 28, 2015

Perhaps it’s because of stats like: 90% of executives say that customer experience is central to their strategies , but a whopping 86% don’t expect to see a significant uplift in business results from it. Too much company-centered thinking and not enough customer-centric business management. See the math problem here?

Customer Experience 110

Customer Experience Social Media Customer Experience Management Customer Journey Map 110

SurveySensum

DECEMBER 2, 2024

Best Features: Analyze and predict churn rates to improve retention strategies Sentiment analysis for informed decision-making Centralized dashboard for comprehensive customer profiles and engagement metrics Seamlessly connect with platforms like Salesforce, HubSpot, and Zendesk Pros: Tailored for B2B businesses, managing customer experience effectively (..)

Sentiment Analysis 52

Sentiment Analysis Start-ups AI Customer Feedback 52

SugarCRM

SEPTEMBER 3, 2020

Whether you work in a B2B or B2C industry, modern customers want to be treated like the unique individuals they are. Customer Relationship Management (CRM) technology changes all that. This integrated solution lets businesses manage their complex relationships with customers and leads so their sales teams can focus on selling.

CRM 55

CRM Artificial Intelligence Data Entry B2C 55

ClearAction

AUGUST 21, 2016

Perhaps it’s because of stats like: 90% of executives say that customer experience is central to their strategies , but a whopping 86% don’t expect to see a significant uplift in business results from it. Too much brand-centered thinking and not enough customer-centric business management. See the math problem here?

Customer Experience 54

Customer Experience Social Media Customer Journey Map B2C 54

Lumoa

MARCH 12, 2023

A customer experience platform is a set of tools designed to help a business manage and improve—you guessed it—the customer experience they provide. These tools typically include features such as customer data management, analytics and reporting, automation, and personalization.

Customer Experience 78

Customer Experience Customer Journey Map Sentiment Analysis NPS 78