Retently

AUGUST 23, 2023

We argue the opposite — Net Promoter Score® is just as valuable for a B2B company as it is for a B2C brand. While it’s true that B2B companies typically have fewer customers than B2C companies, there’s a flip side to this coin. Some people argue that NPS® doesn’t work effectively for B2B companies.

Net Promoter Score 148

Net Promoter Score B2B B2C NPS 148

Lumoa

FEBRUARY 9, 2023

The situation when B2B CX was very distant from B2C CX has been rapidly changing. Now at least 80% of B2B buyers now expect the same buying experience as B2C customers. B2C Customer Experience B2C Customer Experience refers to how a B2C customer perceives his buying experience and further interactions with your company.

Net Promoter Score 167

Net Promoter Score Customer Experience B2C Social Media 167

Lumoa

MARCH 20, 2018

The situation when B2B CX was very distant from B2C CX has been rapidly changing. Now at least 80% of B2B buyers now expect the same buying experience as B2C customers. b2c customer experience B2C Customer Experience refers to how a B2C customer perceives his buying experience and further interactions with your company.

Net Promoter Score 107

Net Promoter Score Customer Experience CEM B2C 107

Retently

NOVEMBER 27, 2023

This unique advantage gives you the benefit of continuous business operations around the clock. Further, they utilize world-class NPS practices perfected over the years by working with multiple businesses around the globe.

NPS 145

NPS Net Promoter Score Customer Feedback Social Media 145

Retently

MARCH 14, 2023

Product reviews and Net Promoter Score (NPS) surveys are commonly used to measure customer experience and collect zero-party data. NPS surveys focus on existing customers who have already purchased and used the product to measure their loyalty and satisfaction with the brand, including customer service, UI/UX, operations, etc.

NPS 137

NPS Net Promoter Score Customer Satisfaction Customer Feedback 137

Lumoa

MARCH 20, 2018

The situation when B2B CX was very distant from B2C CX has been rapidly changing. Now at least 80% of B2B buyers now expect the same buying experience as B2C customers. b2c customer experience B2C Customer Experience refers to how a B2C customer perceives his buying experience and further interactions with your company.

Net Promoter Score 60

Net Promoter Score Customer Experience CEM B2C 60

SurveySensum

JULY 14, 2020

He specializes in customer success, customer experience, SaaS start-ups, B2B & B2C marketing strategy, and e-commerce. As Head of Global NPS he set up best-in-class Net Promoter Score (NPS) programs throughout Europe and Asia. Peter Lavers – B2C and B2B Customer Experience & Customer Management Influencer.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132