Zendesk

MAY 11, 2022

Conversational channels in Zendesk Sell , starting with WhatsApp, let sales teams message with customers and capture every interaction automatically in Sell, where it can be managed, tracked, and reported on. That’s nearly double the rates seen by customer-facing support teams at B2B and B2C companies.

CRM 98

CRM B2C Compliance Customer Relationship 98

SurveySensum

AUGUST 14, 2024

It is a cloud-based customer service software that manages and streamlines customer support activities. The tool offers a wide range of features like real-time ticketing management, automation, omnichannel feedback management, etc. The tool is highly recommended for B2C companies.

CX 52

CX Social Media Start-ups AI 52

SugarCRM

OCTOBER 27, 2022

Self-Service: Self-serve is coming to B2B in the same way that it has in B2C. Indeed, this is the definition of a modern, omnichannel customer experience. SugarCRM is digitizing elements across the sales cycle, from case management and documentation all the way to guided customer workflows. It’s a win-win.

E-commerce 26

E-commerce B2B CRM CX 26

SurveySensum

NOVEMBER 22, 2024

Customizable survey editor with DIY capabilities Survey sharing and gathering via multiple channels Advanced and AI-enabled text and sentiment analytics Advanced and analytical reporting capabilities Role-based analytical survey dashboards Real-time ticketing management $99 per month 4.6 (5) 5) Promoter.io

Text Analytics 52

Text Analytics Sentiment Analysis NPS Actionable Insights 52