Lumoa

APRIL 24, 2018

I’d love to specify from the very beginning, we focus on the Net Promoter System , not only on the Net Promoter Score ( that actually changes a lot ). Then we divided the answers according to the categorisation of NPS - into promoters, passives and detractors. CX blog linkedin twitter Why? "I

NPS 126

NPS CX Net Promoter Score Close the Loop 126

Lumoa

MARCH 20, 2018

The situation when B2B CX was very distant from B2C CX has been rapidly changing. Now at least 80% of B2B buyers now expect the same buying experience as B2C customers. b2c customer experience B2C Customer Experience refers to how a B2C customer perceives his buying experience and further interactions with your company.

Net Promoter Score 60

Net Promoter Score Customer Experience CEM B2C 60

Retently

DECEMBER 4, 2019

In business, this term is used when referred to a customer segment in the Net Promoter Score® framework. Detractors are the survey respondents that score you from 0 to 6 on the NPS® scale. Net Promoter Score, on the other hand, tracks the overall customer experience. In other words – a critic.

Net Promoter Score 95

Net Promoter Score NPS Social Media Start-ups 95

PeopleMetrics

FEBRUARY 25, 2022

This connection is a critical factor in driving customer retention and net promoter score improvements over time. A CX management strategy gives you the data and structure you need to strategically improve customer retention, net promoter scores, and lifetime values through iterative, data-backed changes.

CX 71

CX Net Promoter Score Customer Experience Touchpoint 71

SurveySensum

NOVEMBER 24, 2021

How to communicate with your customers in B2B and B2C? If you have landed here, I am sure you already know what NPS aka net promoter score is. This is what closing the loop is all about. . And the process differs in B2B and B2C. How to communicate with your customers in B2B and B2C?

NPS 52

NPS Net Promoter Score Sentiment Analysis B2C 52

Waypoint Group

AUGUST 1, 2018

Consider that there are two types of loyalty: Behavioral loyalty, which is often the mantra of B2C companies that measure loyalty through repeat purchase behavior, and. I hope you don’t just want a vanity metric… I think we’re all tired of those NPS press releases that promote a company’s own artificially-high/gamed Net Promoter Score.

Net Promoter Score 56

Net Promoter Score Close the Loop Key Driver Analysis NPS 56

Qualtrics

APRIL 14, 2021

A quick search for successful CX examples will no doubt throw up case study after case study from iconic B2C companies like American Express , Under Armour , and BMW. At the core, there are some similarities between B2C and B2B businesses — you rely on customers, and for them the experiences you deliver are everything.

B2B 26

B2B Close the Loop CX B2C 26

SurveySensum

APRIL 18, 2025

Lime Survey B2C businesses and academic researchers Open-source survey tool 30+ question types available GDPR-compliant data security Advanced branching & skip logic Multi-language support (80+ languages) Paid plans start at $39/month NA 1. month (billed annually at $195) 4.2

E-commerce 52

E-commerce Sentiment Analysis Start-ups CRM 52

Confirmit

MAY 29, 2018

Close the loop with individual or group of customers to respond to their feedback. There are variations for B2B and B2C organizations, between specific industries, and even between regions. Net Promoter, Net Promoter Score and NPS are registered trademarks of Bain & Company, Inc.,

Voice of the Customer 40

Voice of the Customer VOC Customer Journey Map Net Promoter Score 40