CSAT.AI

DECEMBER 14, 2022

Conversely, both customers and employees see through superficial catch phrases and words with no matching action behind them. This makes it harder to motivate and keep talent and sours B2C relationships. The post Customer First: Is It Always the Best Policy?

Sentiment Analysis 93

Sentiment Analysis B2C AI Customer Service 93

TeamSupport

AUGUST 3, 2018

With customer support technology, it’s easy to not only establish SLAs but also to track them to ensure you’re promptly discussing key issues that may make or break a customer relationship. Click here to download our custom template for creating SLAs to use with your own customers!

B2B 56

B2B Sentiment Analysis B2C Customer Retention 56

1 to 1

JULY 25, 2024

Gartner predicts that over 75% of organizations will move away from using NPS as a primary metric for customer service and support by 2025. The simplicity of NPS fails to capture the complexities of customer relationships and experiences, which are vital for improving satisfaction.

Sentiment Analysis 20

Sentiment Analysis Customer Feedback Net Promoter Score NPS 20

TeamSupport

AUGUST 3, 2018

With customer support technology, it’s easy to not only establish SLAs but also to track them to ensure you’re promptly discussing key issues that may make or break a customer relationship. Click here to download our custom template for creating SLAs to use with your own customers!

B2B 40

B2B Sentiment Analysis B2C Customer Retention 40

Retently

SEPTEMBER 6, 2018

Because relationship surveys are sent on a scheduled basis and aren’t tied to any specific event, they’re ideal for generating feedback on the strength of the working relationships with your customers. Relationship NPS use general, nonspecific language that doesn’t mention any specific purchase or event.

NPS 67

NPS Net Promoter Score Actionable Insights Sentiment Analysis 67

SugarCRM

MAY 10, 2022

Our goal was to create real-world results that are good for business and good for customers, so we’ve launched SugarPredict to take the guesswork out of your processes with AI for all , and help you replace fragmented, out-of-date, and incomplete pictures with a sharply focused understanding of both customers and business.

Sentiment Analysis 26

Sentiment Analysis CRM Customer Relationship Management B2C 26

eglobalis

AUGUST 19, 2024

While NPS provides a quick snapshot of customer sentiment, it often oversimplifies complex customer relationships, leading to frustration among businesses seeking deeper insights. We’ll also highlight real-world cases where companies have moved away from NPS in both B2B and B2C contexts.

NPS 463

NPS Net Promoter Score VOC Actionable Insights 463

eglobalis

JANUARY 20, 2025

Unlike B2C relationships, which often revolve around needs, impulse and emotional buying, B2B relationships are built on a foundation of trust, consistent delivery, and mutual value creation. Regular customer workshops also foster collaborative insights into evolving needs.

B2B 442

B2B Predictive Analytics AI Innovation 442

PeopleMetrics

APRIL 22, 2025

Lesson #3 Revisited: AI and the Quest for a Single Source of Truth in CX Feedback Explore how AI is enhancing Voice of the Customer platforms by unifying diverse feedback sources and providing real-time insights, while highlighting the indispensable role of human judgment and empathy in interpreting data and fostering genuine customer relationships.

AI 62

AI VOC Text Analytics NPS 62