1 to 1

JULY 25, 2024

The Need for Comprehensive Metrics in B2B and B2C Contexts In B2C environments, where interactions are more transactional, NPS can be a useful indicator of customer advocacy. Companies like Unilever and Siemens use NPS to assess consumer sentiment and identify product improvement areas.

Sentiment Analysis 20

Sentiment Analysis Customer Feedback Net Promoter Score NPS 20

TeamSupport

AUGUST 3, 2018

In this scenario, it’s not up to the sales team to provide the victory, but instead the onus falls squarely onto the customer success group. With customer retention critical to business success, fending off the competition means a healthy balance sheet and minimal churn.

B2B 40

B2B Sentiment Analysis B2C Customer Retention 40

Lumoa

MARCH 12, 2023

Benefits of using a customer experience platform CX platforms benefit your business in many ways. Their ultimate goal is to enable you to improve the customer experience. Improving your CX can result in: Better customer retention. 81% of customers make a second purchase after a great experience.

Customer Experience 78

Customer Experience Customer Journey Map Sentiment Analysis NPS 78

SurveySensum

JANUARY 12, 2024

To genuinely comprehend the customer experience, it is essential to identify and handle these emotions. Sentiment analysis techniques and careful attention to language and tone are useful strategies for spotting emotional clues in comments.

Customer Feedback 52

Customer Feedback Customer Journey Map Social Media Sentiment Analysis 52

eglobalis

AUGUST 19, 2024

We’ll also highlight real-world cases where companies have moved away from NPS in both B2B and B2C contexts. Frustrations with NPS Oversimplification of Customer Sentiment NPS categorizes customers into promoters, passives, and detractors based on a single question. This is the final part of my trilogy about NPS.

NPS 445

NPS Net Promoter Score VOC Actionable Insights 445

eglobalis

JANUARY 20, 2025

Unlike B2C relationships, which often revolve around needs, impulse and emotional buying, B2B relationships are built on a foundation of trust, consistent delivery, and mutual value creation. Regular customer workshops also foster collaborative insights into evolving needs. The article was originally posted on Eglobalis.com/blog.

B2B 427

B2B Predictive Analytics AI Innovation 427

SurveySensum

NOVEMBER 22, 2024

Customizable survey editor with DIY capabilities Survey sharing and gathering via multiple channels Advanced and AI-enabled text and sentiment analytics Advanced and analytical reporting capabilities Role-based analytical survey dashboards Real-time ticketing management $99 per month 4.6 (5) 5) Promoter.io 5) Promoter.io

Text Analytics 52

Text Analytics Sentiment Analysis NPS Actionable Insights 52

SurveySensum

NOVEMBER 25, 2024

InMoment Large enterprise-level companies Experience Hub allows company-wide sharing of feedback from customers Contact for detailed pricing 4.7 InMoment Large enterprise-level companies Experience Hub allows company-wide sharing of feedback from customers Contact for detailed pricing 4.7

Text Analytics 52

Text Analytics Sentiment Analysis NPS Customer Feedback 52