10 predictions for customer experience in 2019
Steven Van Belleghem
DECEMBER 10, 2018
Hopper might see that a customer is looking at flights to Hawaii. But if flights to Hawaii are looking pricey, it might recommend Miami instead, to help meet that customer’s need at a better price. Obviously, we’ve all heard of B2C and B2B, but now, we’re about to get into B2M. Your flight is going to be cheaper very soon.
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