Lumoa

FEBRUARY 6, 2018

Technology advances will continue to inspire new innovations in customer experience. Also, new tech solutions such as AI and machine learning have been getting a lot of attention. AI and machine learning make customer listening and Voice of Customer analysis—at scale—suddenly possible in a way it wasn’t before.

CX 121

CX Customer Experience Education Machine Learning 121

Comm100

OCTOBER 16, 2018

While there are many ways to improve CX – ease of use, innovation, and speed are just a few – companies should be paying more attention to consistency and personalization. LinkedIn is huge for B2B companies, while Facebook and Instagram dominate B2C social. Reaching the next level of CX innovation with AI-powered chat.

Customer Experience 71

Customer Experience Artificial Intelligence AI Machine Learning 71

Intercom, Inc.

OCTOBER 13, 2022

Meet the five brand-new product innovations that will drive up customer engagement this fall – including our biggest messenger update yet. So today, as I said, we’re announcing five new product innovations. When we talk to you, our customers, we hear you talk about the same challenges across B2B and B2C companies and industries.

Start-ups 118

Start-ups Machine Learning Engineering Customer Satisfaction 118

CommBox

JANUARY 28, 2024

In 2021, Gartner found that 80% of the service industry leaders in B2B and B2C organizations rate migrating to self-service as their top priority, followed by upgrading contact center technology (79%) and automating customer service processes (77%). 10 Facts you should know about Chatbots Chatbots can result in 80-90% response rates.

AI 52

AI Customer Service Real Estate B2C 52

Neosperience

AUGUST 24, 2020

In this article, we will talk about the opportunities for growth and innovation in furniture and design industries. . Although major trade fairs have been postponed , and many key market sectors, such as tourism and catering, are in difficulty, the rebound has been more positive than expected, especially as regards B2C.

B2C 52

B2C B2B Retail Artificial Intelligence 52

SugarCRM

DECEMBER 6, 2017

Despite ongoing rumblings about AI and machine learning meshing with CRM software, we haven’t seen a lot come of the hype yet. Big data, AI and machine learning are coming together to drive insights in new and exciting ways for customer-facing employees. 1) Relationship Intelligence Emerges as a Category.

CRM 54

CRM Machine Learning B2C AI 54

SurveySensum

JULY 14, 2020

He specializes in customer success, customer experience, SaaS start-ups, B2B & B2C marketing strategy, and e-commerce. She has extensive consulting experience across strategy, innovation, and communication and is a passionate customer champion, who uses customer experience strategy and data-driven insights to solve business problems.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Lumoa

NOVEMBER 30, 2022

Now, technologies such as AI and machine learning are driving highly personalized customer experiences. In turn, the virtual agent may respond with talk-back capability, allowing seamless B2C interaction. To conclude, conversational AI is an innovative solution for driving positive customer experiences.

Retail 78

Retail AI Customer Experience E-commerce 78

eglobalis

DECEMBER 17, 2024

Outdated metrics and strategies will be replaced by AI-driven innovations that promise to reshape how businesses interact with and anticipate the needs of their customers. The customer experience (CX) landscape is undergoing a seismic transformation , with 2025-6 poised to be a defining year.

AI 372

AI CX Sentiment Analysis Net Promoter Score 372

Taylor Reach Group

MARCH 26, 2018

Dive into the innovation, strategies and tactics you’ll need to success in Today’s Ecommerce environment – from increasing customer satisfaction to boosting productivity and cutting costs. SOCAP Ohio Chapter – B2C Text Messaging Summit April 5, Columbus, OH. You’ll leave with answered to your top questions.

Contact Center 51

Contact Center Artificial Intelligence Customer Experience CEM 51

Gainsight

JANUARY 8, 2019

The DX3 agenda consists of keynotes and breakout sessions, networking opportunities, and an interactive show floor where attendees can try the latest tech innovations. Some of the topics they tackled in 2018 included AI and machine learning, SaaS and enterprise apps, Internet of Things, and cloud-native solutions. Event Website.

B2B 45

B2B Entertainment Machine Learning B2C 45

Lumoa

OCTOBER 31, 2018

Much of the improvement has been driven by advancements in product innovation and digital technology. Customers want unique, special and innovative. data security, gig economy, AI, machine learning).” Technology advances will continue to inspire new innovations in customer experience. CX is a tough business.

CX 60

CX Customer Experience Machine Learning Artificial Intelligence 60

SurveySensum

SEPTEMBER 19, 2022

This co-creation with customers has also made GoPro far advanced in product development and innovation. Like life-long learning, there is no end to customer service improvement. There are majorly three types of data sources for gathering VOC data and they differ for B2B and B2C. . The end result? Improves customer service.

VOC 52

VOC Social Media Voice of the Customer Sentiment Analysis 52

Qualtrics

FEBRUARY 26, 2019

As the purveyor of all things data, they know how to incorporate insights and analysis in innovative ways to drive customer loyalty. On business to consumer (B2C) versus Business to Business (B2B) work: A mentor said to me a long time ago, “There are a lot of ways where B2C is more simple.

Non-Profits 37

Non-Profits Customer Experience B2C B2B 37

SugarCRM

AUGUST 19, 2019

Companies where there’s an established culture of innovation or newcomers with a more modern mindset are going to find it easier to adopt new ways of working than established businesses with a longstanding legacy to navigate. Of course, some businesses adapt faster than others.

Manufacturing 20

Manufacturing Sales CRM Predictive Analytics 20

eglobalis

DECEMBER 4, 2024

Assertions that advancements in artificial intelligence (AI) and automation will replace human-led CX strategies overlook the complexity of customer relationships, the role of cultural nuances, and the limitations of technology in addressing human-centric needs across both B2B and B2C environments.

B2B 441

B2B Artificial Intelligence AI Construction 441

Intercom, Inc.

JULY 9, 2020

Could you speak a little bit more on the differences for maybe a B2C company? So when it comes to B2C, usually we have an inventory of products which for Spotify could be songs or albums or artists. This is how I think about marketplaces and B2C companies in general is you really want to hone in on what would be valuable to the user.

Engineering 199

Engineering Start-ups E-commerce B2C 199

eglobalis

JANUARY 20, 2025

Unlike B2C relationships, which often revolve around needs, impulse and emotional buying, B2B relationships are built on a foundation of trust, consistent delivery, and mutual value creation. Innovative Product Design and Customization Innovation in product design tailored to customer needs can significantly enhance loyalty.

B2B 448

B2B Predictive Analytics AI Innovation 448

SurveySensum

NOVEMBER 22, 2024

5) GetFeedback Businesses looking for Salesforce integration Seamless Salesforce integration Advanced reporting capabilities Drag-and-drop interface $50/month Not Available Medallia B2B and B2C businesses Real-time feedback management Closed-loop mechanism Flexibility and scalability Contact their team for details 4.5 (5) 5) Promoter.io

Text Analytics 52

Text Analytics Sentiment Analysis NPS Actionable Insights 52