B2C Sentiment Analysis Social Listening 
eglobalis
MARCH 30, 2025
This article examines in detail how businesses in both B2B and B2C contexts are leveraging AI, sentiment analysis, voice-of-customer (VoC) platforms, predictive analytics, and streaming data to capture customer insights in the moment.
Lumoa
MARCH 12, 2023
Its top features include sentiment analysis, text and speech analytics, personalized insights, real-time feedback, and machine learning. Analytics derived from customer contacts are used by the company to reduce costs, identify operational inefficiencies, and improve service for large B2C businesses.
SurveySensum
SEPTEMBER 19, 2022
There are majorly three types of data sources for gathering VOC data and they differ for B2B and B2C. . Social media channels and forums are great examples of indirect VOC data sources. With social listening, you can cater to all this chatter on the web. STEP 1: Identify the data sources and gather them in one place.
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