Lumoa

FEBRUARY 9, 2023

The situation when B2B CX was very distant from B2C CX has been rapidly changing. Now at least 80% of B2B buyers now expect the same buying experience as B2C customers. B2C Customer Experience B2C Customer Experience refers to how a B2C customer perceives his buying experience and further interactions with your company.

Net Promoter Score 167

Net Promoter Score Customer Experience B2C Social Media 167

Lumoa

MARCH 20, 2018

The situation when B2B CX was very distant from B2C CX has been rapidly changing. Now at least 80% of B2B buyers now expect the same buying experience as B2C customers. b2c customer experience B2C Customer Experience refers to how a B2C customer perceives his buying experience and further interactions with your company.

Net Promoter Score 107

Net Promoter Score Customer Experience CEM B2C 107

Lumoa

MARCH 20, 2018

The situation when B2B CX was very distant from B2C CX has been rapidly changing. Now at least 80% of B2B buyers now expect the same buying experience as B2C customers. b2c customer experience B2C Customer Experience refers to how a B2C customer perceives his buying experience and further interactions with your company.

Net Promoter Score 60

Net Promoter Score Customer Experience CEM B2C 60

Zendesk

APRIL 16, 2021

So, if I’m selling a B2C product, I want my lead gen to be very social based—probably Instagram, Facebook, and (if I have the budget) ads. B2Bs might ask employees to promote pieces on LinkedIn, while B2C businesses can share content on Twitter and Facebook. You typically want to be where your audience is,” explains Bean. “So,

Social Media 98

Social Media B2B Sales Start-ups 98

Intercom, Inc.

OCTOBER 13, 2022

When we talk to you, our customers, we hear you talk about the same challenges across B2B and B2C companies and industries. With messenger-first tickets, you can use bots to capture structured data, saving your agents’ time and removing back-and-forth steps to collect information.

Start-ups 118

Start-ups Machine Learning Engineering Customer Satisfaction 118