Business Administration, California and Customer Experience

Best of the Podcast 2018: Defining Patient and Customer Experience at Cedars-Sinai Hospital

Customer Bliss

JANUARY 4, 2019

Alan truly valued this experience because when he came back into customer experience in healthcare, he had a better understanding of how internal and external factors played a part in operations. Alan Dubovsky is the Chief Patient Experience Officer for Cedars-Sinai Health System in Los Angeles, California.

Hospitality

Hospitality Hospitality Healthcare Customer Experience

Defining the Chief Patient Experience Officer Role at Cedars-Sinai Hospital

Customer Bliss

MARCH 1, 2018

Bucket 5: Think of how to infuse fun into the patient experience. Alan has been able to see success in his customer experience transformation by dividing the work up into these buckets, and he mentions that he’s seen more internal interest in being a part of the process. Make room to create innovative ideas.

Hospitality

Hospitality Hospitality Business Administration Healthcare

Tech Customer Success

Best of the Podcast 2018: Defining Patient and Customer Experience at Cedars-Sinai Hospital

Defining the Chief Patient Experience Officer Role at Cedars-Sinai Hospital

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