Business Administration, California and Healthcare

Best of the Podcast 2018: Defining Patient and Customer Experience at Cedars-Sinai Hospital

Customer Bliss

JANUARY 4, 2019

Alan shared the unique situation that placed him in this position at Cedars-Sinai, his prior experience in the healthcare industry, and the extensive work he’s done to define his newly created role. Healthcare is Complex, Try to Understand the Big Picture. Be Strategic and Operational When Preparing for Change.

Hospitality

Hospitality Hospitality Healthcare Customer Experience

Defining the Chief Patient Experience Officer Role at Cedars-Sinai Hospital

Customer Bliss

MARCH 1, 2018

In today’s episode, I speak with Alan Dubovsky , Chief Patient Experience Officer at Cedars-Sinai , who talks about how a hospital stint in his youth led to a lifelong obsession with healthcare; specifically, how you get doctors, nurses, and employees to work together.

Hospitality

Hospitality Hospitality Business Administration Healthcare

Tech Customer Success

Best of the Podcast 2018: Defining Patient and Customer Experience at Cedars-Sinai Hospital

Defining the Chief Patient Experience Officer Role at Cedars-Sinai Hospital

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